About this ReportIntroductionThis is the fourth Environmental, Social, and Governance (ESG) Report issued by Changshu Rural CommercialBank Co., Ltd. to disclose and demonstrate its ESG practices and performance to stakeholders. The Board ofDirectors guarantee that there are no false records, misleading statements or material omissions in this Reportand are responsible for the authenticity and validity of the information contained herein.
TimeframeThe period covered by this Report is from January 01, 2024 to December 31, 2024 unless otherwise specied.Some information has exceeded the said period to ensure the completeness of this Report.Reporting ScopeUnless otherwise specified, this Report is about the Changshu Rural Commercial Bank Co., Ltd. and coversits headquarters, branches and subsidiaries, a scope that is identical to the scope of its consolidated nancialstatements. Any deviation from the said scope will be stated in the Report.Data SourcesAll information and data used in this Report are from materials made public by governmental agencies, and theformal documents and disclosures of Changshu Rural Commercial Bank. All financial data referenced in thisReport are subject to the annual report and other data are from internal statistics of Changshu Rural CommercialBank. All monetary amounts are expressed in Renminbi (RMB) unless otherwise stated.
Basis of PreparationThis Report primarily references the Guidelines No. 14 of Shanghai Stock Exchange for Self-Regulation ofListed Companies—Sustainability Report (Trial) and the People’s Bank of China’s Guidelines for EnvironmentalInformation Disclosure by Financial Institutions. It also draws on both international and domestic frameworks,including the United Nations Sustainable Development Goals (SDGs) and the Sustainability Reporting Standards(GRI Standards) published by the Global Reporting Initiative (GRI). The Report is prepared with a focus onindustry context and emphasizes corporate characteristics, ensuring alignment with ESG (Environmental, Social,and Governance) principles, sustainability practices, and social responsibility standards.Report PublicationThe Report is available in electronic formats. You can download the electronic version from the ShanghaiStock Exchange website (www.sse.com.cn) and the s o?cial website (www.csrcbank.com) of Changshu RuralCommercial Bank.Reader FeedbackWe welcome your thoughts and suggestions on the content of this Report or the ESG initiatives of ChangshuRural Commercial Bank. Please take a moment to ll out the Reader Comment Form at the end of the documentand send it to us at 601128@csrcbank.com. Your feedback is important to us, and we are committed to listeningcarefully and making improvements moving forward.
Table of Contents
Message from the PresidentAbout Changshu Rural Commercial BankSustainable Development Management
Appendix I：
Index of IndicatorsAppendix II：
Reader Comment Form
Special Topic
Governance as a Safeguard: EnsuringCorporate Stability
Embracing Responsibility to ExpandDevelopment Opportunities andFoster Growth
Environment Commitment AdvancesA Beautiful Homeland
Centering on Society: PromotingTangible Livelihood Projects
Starting with “Agriculture, RuralAreas, and Farmers” to Enhance RuralRevitalization and Benet Households
Party Building as the Pilot: Setting Sail for a NewJourney and Reaching New HeightsStrategic Planning and Holistic GovernanceComprehensive Risk Control and ComplianceAccurate Disclosure and E?cient CommunicationDigital Blueprint: Lean and E?cient Journey
Empowering Through Finance: FosteringProsperity in the Real EconomyInclusive Livelihoods and Enhancing WelfareStandardized Supply: Supporting Development
Optimizing the System to Reduce Emissions andIncrease E?ciencyLow-Carbon Actions in Response to ChangeGreen Finance for Deeper and BroaderDevelopmentGreen Concept, Operation First
Safeguarding Rights and Interests: PrioritizingEmployeesDiversied Cultivation: A Path to ProgressHumanistic Care: Supporting Employees Every Stepof the WayPrecise Prevention and Control: Safety at the HelmLeading the Way in Public Welfare: Renewing RuralCommunities
Construction of the Rural Finance SystemInnovation in Rural Credit ProductsInnovation in Rural Finance ServicesRural Digital Service Platform
Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportMessage from the President
The year 2024 signies a crucial turning point for fully embracing the spirit of the 20th National Congress of the Communist Partyof China. At Changshu Rural Commercial Bank, we are dedicated to supporting agriculture and small businesses, serving the realeconomy, and contributing to rural revitalization. Our goal is to be a champion of inclusive nance and a leader in rural nance. Overthe past year, we have made signicant strides, continuously bolstering our comprehensive strength. Our total assets achieved 366.6billion RMB, total deposits 286.5 billion RMB, and total loans 240.9 billion RMB. We are proud to rank 385th among the top 1,000banks globally and 76th among the top 100 banks in China. For seven consecutive years, we have ranked rst among county-levelrural commercial banks in the Gyroscope evaluation system. Additionally, for six consecutive years, we have received the highestgrade of A in the Shanghai Stock Exchange’s information disclosure evaluation. Our brand inuence is unparalleled among county-level rural commercial banks, and we are making solid progress toward sustainable development.
Enhancing Governance and Optimizing Corporate Governance E?ciency. Changshu Rural Commercial Bank is committed to
the comprehensive leadership of the Party. Grounded in the new stage of development, we actively implement modern developmentconcepts. We focus our market positioning on serving agriculture, rural areas, and farmers—as well as small businesses. We upholda strong commitment to risk compliance, excel in anti-money laundering initiatives, strategically plan our capital allocation, and rely onour strategic deployment featuring capital-light, comprehensive, digital and eco-friendly initiatives. Our e?orts center on strengtheningfour critical strategic elements while steadily advancing five major initiatives. We engage in thorough research on corporategovernance to solidify our compliance and risk management practices, rmly safeguarding investor rights and continuously optimizingour investor relations management system. Moreover, we are at the forefront of digital and intelligent innovation, accelerating thestrategic development of our digital operations. We aim to build a comprehensive digital operation system that fully advances digitalempowerment across our organization.
March 21, 2024
Message from the President
Advancing Towards Green Development. Changshu Rural Commercial Bank is committed to aligning with national strategies for carbon peakand carbon neutrality, and is making steady progress in transitioning to a green and low-carbon economy. We are continuously improving ourgovernance framework for green nance operations to support sustainable agricultural development, the creation of beautiful countryside, andinitiatives for energy conservation and emission reduction. We are actively rening our green nance strategy, establishing a robust credit policyand management framework based on a unied approach and supported by four key mechanisms. We are building a comprehensive greennance product matrix that emphasizes our commitment to environmental and social responsibilities. Additionally, we enhance our capacity foridentifying environmental and social risks while actively exploring feasible sustainable development models.
Embracing Responsibility and Spreading the Warmth of a Bank for People Changshu Rural Commercial Bank embodies a people-oriented business philosophy through tangible actions, placing a high value on the professional competence and skill enhancement of its
employees. The Bank is dedicated to improving safety management standards by conducting comprehensive safety training and drills for all sta?.We actively promote inclusive nance, advancing three types of credit, strengthening our three-tier network, and providing doorstep servicesto thousands of households through an e?ective combination of household visit, big data, and grid management. Our commitment extends tocarrying out public donation initiatives and volunteer services. The Bank signicantly enhances support for key areas and vulnerable sectors ofthe real economy, demonstrating the responsibility and commitment of a county-level rural commercial bank through real actions. We add vibrantenergy to rural revitalization and local prosperity, condently striding toward a future of common wealth.In 2025, Changshu Rural Commercial Bank will deeply engage with and implement the spirit of the 20th National Congress of the CommunistParty of China, along with its second and third plenary sessions. The Bank will focus on specialized operations and di?erentiated development,uniting e?orts to pursue progress. We are committed to striving hard to open a new chapter and will follow the path of sustainable development.
1011Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportAbout Changshu Rural Commercial Bank
About Changshu Rural Commercial Bank
Jiangsu Changshu Rural Commercial Bank Co., Ltd. was established on November 28, 2001 through jock stock restructuring. With over 60 yearsof history, it is one of the rst joint-stock rural nancial institutions in China. The Bank was listed on the Shanghai Stock Exchange on September30, 2016 (Stock Code: 601128). According to the latest rankings by The Banker magazine, Changshu Rural Commercial Bank has beenrecognized among the world’s top 500 most valuable banking brands and the world’s top 1000 banks.
Bank Overview
Corporate Culture
“TOP500”
Rural Finance LeaderInclusive Finance
Responsible Bank
Reective OptimismCourageous Innovation
Honesty and Dedication
Sharing and Growth
Focus on small and mediumbusinesses; Keep exible and
e?cient
Dare to exploreDevelop robustly
CompliantBetter
Inclusive andemployee-rst
People-Oriented Services
Trusted PartnerVisionMissionSpiritCore ValuesOperationsDevelopmentManagementTalentService
Guided by the spirit of exploration, characterized by a daringattitude of daring to venture, daring to experiment, and daringto act, Changshu Rural Commercial Bank has emerged as atrailblazer in China’s restructuring of rural nance institutions.As one of the first rural small and medium-sized financialinstitutions in the country, the Bank took the lead in welcomingthe Bank of Communications as a strategic investor andits largest shareholder, while also investing in seven otherrural nancial institutions. As of the end of December 2024,Changshu Rural Commercial Bank, including its village banks,reported total assets of 366.6 billion RMB, total deposits of
286.5 billion RMB, and total loans of 240.9 billion RMB.
In 2009, the Bank established a divisional microfinanceinstitution, creating a professional, replicable, and industry-leading core technology for microcredit. It has since servedover 560,000 loan customers. Notably, more than 60% of totalloans are allocated to support small and micro businesses,over 70% are directed toward agriculture-related sectors, andnearly 80% are invested in the real economy.
Thanks to its differentiated market positioning, the Bank’smicrofinance offerings have garnered significant investorinterest, placing its stock valuation among the industry’stop tier. It was the rst listed rural commercial bank to issueconvertible bonds and successfully convert them into shares.For seven consecutive years, it has ranked rst among county-level rural commercial banks in the Gyroscope evaluationsystem and has received an A rating in the Shanghai StockExchange’s information disclosure evaluation for six straightyears.
Grounded in the exploration and practice of inclusive nance,the Bank focuses on developing village banks to replicate andpromote the Changshu Rural Commercial Bank MicronanceModel. In September 2019, it launched the first investmentmanagement-style village bank in Haikou, Hainan Province,overseeing the centralized management of 35 Xingfu VillageBanks across six provinces: Yunnan, Hubei, Jiangsu, Henan,Hainan, and Guangdong.
Pioneer inRural FinanceReform
DedicatedAdvocate ofMicronance
Trailblazer inthe CapitalMarket
Explorer inVillage Banks
The world’s top 500 most valuable banking brands
The world’s top 1000 banks.
According to the latest rankings by The Banker magazine
Goal Level:Spirit Level:
Philosophy:
About Changshu Rural Commercial Bank
Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) Report
HistoryAwards and Honors
On November 28, ChangshuRural Commercial Bank o?ciallyopened, becoming the first inthe country to complete theshareholding structure reform.
2001
On August 18, the Xianfeng Village Bankwas established in Xianfeng County,located in the Enshi Tujia and MiaoAutonomous Prefecture of Hubei Province.On December 24, the Bank made historyby becoming the first rural small andmedium-sized financial institution in thecountry to successfully bring on board theBank of Communications as a strategicinvestor.
2007
A microcredit project team comprising10 members has been formed, andwe have introduced IPC technologyfrom Germany to explore avenues forinclusive nance.On December 15, we inaugurated ourrst branch outside of Changshu, theHaimen Sub-branch, in Nantong City.
2008
2023
In January, the Group’s total assetssurpassed 300 billion RMB.
2016
On September 30, the Banksuccessfully debuted on theA-share main board under thestock code 601128.
2019
On September 19, the nation’sfirst investment-managementvillage bank was established inHaikou, Hainan.
2013
Significant progress has beenmade in establishing a networkof village banks. Recently,Tangyin Village Bank in Henan,Yiyang Village Bank in Henanand Dangyang Village Bank inHubei have all been successfullylaunched.
2022
The acquisition of our first villagebank has been successfullyfinalized. On October 28, ZhuhaiXiangzhou Xingfu Village Banko?cially opened for business.
2020
In December, the Group’s total assetssurpassed 200 billion RMB.
2024
In December, the Bank successfullycompleted its first merger andacquisition of a village bank andestablished new branches.
2014
On August 26, the Bank’s rst branchwas opened in Yancheng.In December, the Group’s total assetssurpassed 100 billion RMB.
Brand Finance
March 2024
China BankingAssociation (CBA)October 2024
Brand FinanceMay 2024
CHINA ENTERPRISE CONFEDERATION&China Enterprise Directors Association
September 2024
The 2024 World’s 1000 Banks
The Banker
July 2024
th
thth
thth
The 2024Top 100 Chinese Banks
China BankingAssociation (CBA)August 2024
th
The 2024 World’s 500 Valuable
Bank Brands
The Gyro Evaluation System forCounty-Level Rural Commercial
Banks for the Year 2024
The 2024 Top 500 Most Valuable
Chinese Brands
2024 China Top 500Service Enterprises
STCN
November 2024
Tianji Award2024 High-QualityDevelopment Bank
Village Bank Development
Forum of ChinaNovember 2024
Xingfu Village Bank2023 National Outstanding MainSponsoring Bank for Village Banks
WIND
August 2024Outstanding Institution Award
2024 Wind Xingxuan Wealth
Managers Assessment
Shanghai Stock Exchange
September 2024
2023- 2024 Annual Information Disclosure
A
1415Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportAbout Changshu Rural Commercial Bank
Keystakeholders
Expectations and concernsCommunication channelsGovernmentalbodies andregulatorsInvestors/shareholdersEmployees
CustomersPartnersCommunities
Sustainable Development Management
Responsibility Management
Communications with Stakeholders
Communications with Stakeholders
Determination of Material issues
Changshu Rural Commercial Bank has enhanced its strategic framework for sustainable development by revising the Board of Directors’ Strategyand the Work Rules of the Rural Finance Committee. This move integrates Environmental, Social, and Governance (ESG) management intothe core of its corporate governance. The committee has been clearly assigned several key functions: it will proactively research industry ESGdevelopment trends and actively respond to both international and domestic policy directions as well as stakeholder demands. The committee willcoordinate the formulation of ESG strategic plans and establish a dynamic evaluation mechanism to regularly calibrate the alignment betweenESG issues and the Bank’s strategic business operations. Additionally, it will review and approve the annual ESG report, o?ering decision-makingrecommendations on key sustainability matters, including climate change response and innovative inclusive nance strategies Through strategicintegration, innovative mechanisms, and data-driven approaches, the Bank has achieved a deep integration of sustainable development withbusiness growth, thereby creating social value while e?ectively serving the real economy.
Changshu Rural Commercial Bank attaches equal importance to the legal rights and interests of its stakeholders while taking attention to itsown high-quality development. The Bank fully understands the expectations and demands of its stakeholders. It actively builds communicationchannels and engages in dialogues with stakeholders, responding to their needs and concerns by e?ective means. This helps ensure positiveand e?ective interactions and communications.
Changshu Rural Commercial Bank is committed to enhancing its identication and management of material issues. By analyzing industry policytrends and benchmarking against peers, the Bank actively gathers stakeholders’ concerns and expectations through various channels, includingelectronic surveys. This comprehensive approach allows the Bank to identify key material issues, enabling it to steer its sustainable developmentinitiatives toward clear objectives and focused priorities.
?List of Material Issues
?Matrix of Material Issues
Rural nance
Data security
Supplier management
Inclusive nance
Anti-bribery and anti-corruption
Innovative development
Risk control and compliance
Anti-money laundering
Investor appropriateness management
Occupational health and safety
IPR management
Party building
Employee responsibilities
Customer responsibility
Public interest
Real economy support
Dual carbon strategy initiatives
ESG management
Labor standards
Environment management system
Green o?ce
Green nance
Digital transformation
Resource management
Corporate governance
Strategic planning
Greenhouse emissions reduction
?Compliance with national laws and regulations?Alignment with national and regional strategies?Lawful operations and tax payments?Safety in operations?Active responses to climate change
?Supervision and assessment?Information submission?Work meetings?Daily communication and reporting?Online meetings?Information disclosure?Performance roadshows?Exchanges and interviews?Trade union?WeChat public accounts?Questionnaires?Questionnaires?Messages via WeChat o?cial account and o?cial website?Online communication/o?ine visits?Daily communication with relationship managers?Business negotiations?Customer satisfaction survey?Procurement information disclosure?Industry exchanges?Communication and exchanges?Daily visits?Volunteering?Public welfare activities
?Robust corporate governance mechanisms?Better information disclosure?Performance growth and return on investments?Protection of basic rights?Better salaries and benets?Facilitating career development?Safe workplace?Work wellbeing?Ensuring product quality?Privacy protection?Responding to customer needs?Sustainable supply chain?Fair biddings?Contract fulllment?Driving economic development in the community?Promoting employment stability?Taking part in activities for the public interest?Reducing the impact of production and operations on community
The Bank identifies key issues thatsignicantly impact its nancial performance,as well as those with considerable economic,social, and environmental implications, byanalyzing national macro policies, industrydevelopment trends, its own growth strategies,and both domestic and internationalsustainability standards.
Identify
The Bank invites key internal and externalstakeholders to participate in a surveyby distributing electronic questionnaires.It performs a quantitative analysis of theidentied issues to gauge their materiality forthe Bank’s financial performance, as well astheir economic, social, and environmentalimpacts.
Assess
The 2024 matrix of issues, upon review by theBoard of Directors results in a list of issuesranking by materiality from high to low. Issuesof the highest materiality are disclosed indetail in the Report.
Rank and nalize
Importance to stakeholders
Importance to Company
GovernanceSocial
Data security
Inclusive ?nanceRural ?nanceEmployee responsibilities
Real economy supportOccupational health and safety.
Labor standardsPublic interest
Supplier managementInvestor appropriateness management
Customer responsibility
Innovative development
Anti-money launderingStrategic planning
Party buildingESG management
Digital transformation
Anti-bribery and anti-corruption
Corporate governance
Risk control and complianceIPR management
Environment
Greenhouse emissions reduction
Green o?ce
Dual carbon strategy initiatives
Environment management system
Green ?nance
Resource management
Special Topic
1617Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportStarting with “Agriculture, Rural Areas, and Farmers” to Enhance Rural Revitalization and Benet Households
Starting with “Agriculture, Rural Areas, and Farmers”to Enhance Rural Revitalization and Benet Households
Construction of the Rural Finance SystemChangshu Rural Commercial Bank is dedicated to fully implementing General Secretary Xi Jinping’s signicant insights on agriculture, ruralareas, and farmers. We strive to grasp the directives outlined in the No. 1 Central Document, specically the Opinions of the Central Committeeof the Communist Party of China and the State Council on Learning from the ‘Demonstration of a Thousand Villages and Renovation of TenThousand Villages’ Project to E?ectively Promote the Comprehensive Revitalization of Rural Areas. Our commitment extends to executing thestrategies set forth by the central, provincial, and Suzhou governments regarding agricultural and rural development. We are actively engaged inthe rural community market and are dedicated to promoting revitalization and development throughout the city.
Changshu Rural Commercial Bank is committed to a Party-led approach, deepening cooperation with governments, and aligning with the
broader goals of enhancing rural governance. We are focused on strengthening nancial support in key areas while optimizing our nancial
service system and mechanisms for agriculture, rural areas, and farmers. Guided by the principle of government-led, bank-supported, multi-party
participation, and beneting the public, the Bank tailors its strategies to local conditions by establishing joint working groups and implementing
grid-based joint management services. Seizing the opportunity presented by our three credit creation projects, we aim to foster government-bank
collaboration, promote nancial literacy, and develop integrated service outlets that combine government a?airs, village a?airs, business a?airs,
and nancial services. This coordinated approach not only enhances government-bank collaboration but also elevates the overall level of rural
governance.
Changshu Rural Commercial Bank is fully committed to the objectives of financial support for rural revitalization and the modernization of
agriculture and rural areas. Drawing on local agricultural resources and our initiatives in rural revitalization, we have developed the Three-Year
Plan for Financial Support for Rural Revitalization (2024-2026). This plan outlines a strategic framework for our rural nancial services over the
next three years.
As a bank deeply rooted in the community, we will continue to embrace our mission of supporting “agriculture, rural areas, and rural residents”
and “micro-nance and community nance’’. We are dedicated to fully implementing the Three Credits initiatives— household, agriculture, and
village. Through innovative nancial services characterized by household visit + big data + grid outreach, we aim to promote inclusive nancial
models. This includes the Financial+ integrated service circle, Secondment + Grid support for rural revitalization, and the Government A?airs +
Finance comprehensive service systems for new urban residents. Our goal is to establish a specialized bank that e?ectively serves the needs of
local rural revitalization, fostering growth and prosperity within our communities.
1,55.934
1,097﹥206,10022.371
4.89
Balance of loansinvolving rural a?airs
Performance Highlights in 2024
2024 Awards Relating to Agriculture, Rural Areas and Farmers
Total usersOperationsCumulative trading amount
YoY change of balance of loansinvolving rural a?airsBillion RMB
Billion RMB
%“Digital Smart Platform”
2023 Award for Contributions to Serving Agriculture, Rural Areas
and Farmers
Changshu Bureau for Finance Supervision and Administration,
Changshu Media Convergence Center2023 Advanced Unit in Rural Finance News Reporting and
Publicity
China Economic TimesUnit with Remarkable Achievements in Serving Rural
Revitalization
Suzhou Regulatory Branch of the National Financial Regulatory
Administration (Suzhou Jinfa [2024] No. 1)2023 Advanced Unit in the Modernization of Agriculture and
Rural Areas in Suzhou
Rural Work Leading Group of the Suzhou Municipal Committee of the
Communist Party of China2023 Excellent Rating of Financial Institutions for Rural
Revitalization
Suzhou Branch of People’s Bank of China, Suzhou Regulatory Branchof the National Financial Regulatory Administration (SRYF [2024] No.
20)
Rural Development Plan
Special Topic
1819Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportStarting with “Agriculture, Rural Areas, and Farmers” to Enhance Rural Revitalization and Benet Households
Starting with “Agriculture, Rural Areas, and Farmers”to Enhance Rural Revitalization and Benet Households
The Bank has recently established a task force for the Three Credits initiative, led by a senior executive from our headquarters. Keydepartments— including the Rural Finance Services Department, Retail Banking Division, Micronance Division, Corporate Banking Department,Online Finance Department, and Fintech Division—are closely collaborating to promote the bank-wide Three Credits project and enhance ourcomprehensive agricultural and rural services.
The Bank is committed to deepening its special initiative of Party-led nance benets the people and support rural revitalization. It enhancesParty-driven talent development and innovates its secondment model by launching the Rural Revitalization Feiyan Specialists initiative. To thisend, the Bank has established a secondment mechanism characterized by designated villages, xed schedules, and specic services. It has alsoimproved its service model to include direct outreach to villages, households, and businesses. Utilizing a three-level co-construction approach atthe town, administrative village, and natural village levels, the Bank is actively advancing the Three Credits initiative.In 2024, the Bank selected 268 Party members and managers with expertise in nance as well as experience in agricultural and rural a?airs.These individuals engaged at the grassroots level through secondments to towns and villages, systematically addressing the actual needs ofagriculture, rural areas, and farmers.
In 2024, the Bank adopted several strategies to bolster key rural revitalization initiatives. By the end of the year, the Bank’s loan balanceregarding agriculture reached 155.934 billion RMB, marking an increase of 7.264 billion RMB since the beginning of the year, which translates toa growth rate of 4.89%. This substantial increase has signicantly contributed to the modernization of agriculture and rural development within itsjurisdiction, as well as supported the systematic e?orts for rural revitalization.Improve communication withagricultural bodies and enhancethe dissemination of agriculturalpolicies
Establish dedicated team tosupport farmers and agriculturaldevelopment
Enhance rural collective fundmanagement for better paymentsystems
Supporting new agriculturalentities and rural economies withtailored operations
Address risks in rural businessinitiativesStrengthen overall rural managementwithin our organization.Create financial solutions tailoredto rural needs
The Bank selects 253 key personnelsto serve as village director assistantsand nance specialist. These individualsplay an essential role in visiting localenterprises and households, participatingin rural grid governance, and coordinatinge?orts for rural revitalization.
15 institutional heads are appointedas members of the Party committeeto aid in managing economic,agricultural, and investment-relatedtasks. They provide specializedservices to support nancial initiativesin strong towns and robust villages.
In 2024, the Bank successfully expanded the “three credits” model to three new regions: Xinzhuang Town, Changfu Subdistrict, and ZhitangTown. This expansion, combined with the previously established areas of Haiyu, Shajiabang, Meili, Shanghu, and Dongbang, means the modelnow operates across eight regions, yielding remarkable results.By the end of 2024, the Bank had extended credit to nearly 85,000 households across these areas, with a total credit amount approaching 33billion RMB and a credit coverage rate exceeding 80%. Additionally, the Bank provided credit to 118 agricultural clients, amounting to a total creditamount of 1.5 billion RMB.
A Credit Village is defined as an administrative village or community that fosters a positive financialatmosphere, a robust credit environment, strong legal awareness among residents, and promotes honestbusiness practices among enterprises. It boasts a high credit coverage rate among residents and e?ectivelyeliminates debt evasion.
For village and resident households, credit assessments and lending follow a “household loans forhousehold use, loans available as needed” management approach. The administrative village or communitycollaborates with Changshu Rural Commercial Bank to enhance credit records. Eligible households canaccess standby funds from the Bank on a household basis.
The Bank conducts credit ratings for new agricultural businesses and rural collective economies to fosterthe growth of their credit levels. This initiative aims to continuously enhance the accessibility, coverage,and convenience of nancial services for these entities. It promotes the integrated development of primary,secondary, and tertiary rural industries while improving agricultural quality, e?ciency, and competitiveness.
Credit Village
CreditHouseholdDevelopment
CreditAgricultureDevelopment
Changshu Rural Commercial Bank’s Three-Credit Initiative
Village-
level
Town-
level
Representative Rural Finance Initiatives of Changshu Rural Commercial Bank
Rural Development Plan
Rural Talent Development
Rural Initiatives and Achievements
Special Topic
2021Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportStarting with “Agriculture, Rural Areas, and Farmers” to Enhance Rural Revitalization and Benet Households
Starting with “Agriculture, Rural Areas, and Farmers”to Enhance Rural Revitalization and Benet Households
Innovation in Rural Credit Products
Ensuring Stable Production and Supply of Key Agricultural Goods
Focusing on Major Rural Development Projects
Supporting New Agricultural Business Entities
Promoting the Development of Regional Specialty Industries
Changshu Rural Commercial Bank is committed to innovating approval models for sectors such as grain production and pig farming. Bystreamlining credit approval processes in these industries, we are enhancing the overall e?ciency of our credit services for key agriculturalclients, which in turn channel credit funds towards essential agricultural sectors. This approach plays a crucial role in maintaining price stability forregional agricultural products. As of the end of 2024, the Bank has supported 8,848 grain production entities with nancial backing totaling 2.32billion RMB—an increase of 380 million RMB since the beginning of the year, reecting a growth rate of 19%. Additionally, we have assisted 816pig farming entities, providing 240 million RMB in support, which marks a 10 million RMB increase from the start of the year. These e?orts aree?ectively ensuring a stable supply of agricultural products in our region.
The Bank consistently prioritizes key initiatives such as the Beautiful Villages Initiative, the improvement of rural living environments, and high-standard pond construction. It is dedicated to comprehensive ecological development and continually supports projects like characteristic ruralvillages, promoting the integrated growth of primary, secondary, and tertiary industries, including rural tourism. The Bank thoroughly engages withmajor rural development projects in its jurisdiction, gaining real-time insights into their funding needs. In 2024, it approved credit for four majorrural projects, with a total credit amount of 171 million RMB. All four projects have successfully received disbursements, with credit funds totaling132 million RMB.
The Bank is committed to vigorously supporting the development of new agricultural businesses by addressing their core challenges, such asinsufficient collateral and the difficulties and high costs associated with financing. Since 2024, the Bank has leveraged specialized financialproducts, including the Jiangsu Agricultural Loan, Benecial Agricultural Quick Loan, and Agricultural Operation Loan, to provide comprehensivenancial support tailored to the needs of agricultural businesses throughout the city. As of the end of 2024, the Bank has assisted 412 newagricultural entities, with cumulative support amounting to 466 million RMB. This marks an increase of 54 million RMB since the beginning of theyear, reecting a growth rate of 13%.
The Bank continues to emphasize agricultural industry development while striving to enhance agricultural modernization. By leveragingspecialized financial products such as the Agricultural Construction Loan and Agricultural Operation Loan, it fosters the long-term growthof specialty agriculture, leisure agriculture, and sustainable green agriculture. This approach facilitates simultaneous improvements incomprehensive rural financial services and operational efficiency. As of the end of 2024, the Bank has supported 241 clients through itsAgricultural Operation Loan and Agricultural Construction Loan products. The total loan balances reached 2.249 billion RMB, reflecting anincrease of 400 million RMB since the beginning of the year, which equates to a growth rate of over 22%.Suzhou Tongguanshan Green Ecological Agriculture Co., Ltd. is taking signicant steps inresponse to Jiangsu Province’s initiative for Characteristic Rural Village Construction. Thecompany has launched a project aimed at developing a new rural area that highlights theregion’s unique characteristics. However, it faced a funding shortfall for its total investmentof 73.3 million RMB. In response, Changshu Rural Commercial Bank proactively steppedin to o?er its support. Following thorough on-site inspections, the Bank approved a creditline of 40 million RMB through its Characteristic Rural Village Loan program. To date, it hasdisbursed a total of 29.5 million RMB, with interest rates reduced by over 50 basis points.This project plays a crucial role in promoting the integration of rural leisure tourism withthe company’s strengths in the primary and secondary industries. Once fully operational,it is expected to generate approximately 9.8 million RMB in annual revenue for the localcommunity. Through its credit support, the Bank has boosted villagers’ incomes, enhancedemployment opportunities for local farmers, and contributed to the rural area’s culturaldevelopment and goals for increased production and income.
Since 2021, Changshu Rural Commercial Bank has provided a total of12 million RMB in nancial support to the Yusheng Agricultural ProductsCooperative. These funds have been utilized for constructing anagricultural culture exhibition center, upgrading equipment, and improvingthe surrounding roads and greenhouse facilities. This financial boostfrom the Bank has strongly supported the cooperative’s infrastructuredevelopment and equipment modernization, enabling it to further expandits production capacity and enhance its market competitiveness.Currently, the Yusheng Agricultural Products Cooperative has emerged asa benchmark for local agricultural industrialization. Its o?erings, includingYusheng Rice, have achieved widespread recognition in the market andgarnered several prestigious awards, such as Suzhou Famous BrandProduct and the Jiangsu High-Quality Rice Silver Award. The cooperativehas established itself as a signicant force in promoting the developmentof the local agricultural economy.
Changshu Rural Commercial Bank promptly visited Jiasheng AgriculturalTechnology Development Co., Ltd. and identied that the company wasfacing a funding gap. After thoroughly understanding the client’s needs,the Bank decided to provide support through its Agricultural OperationLoan product, cumulatively disbursing 2 million RMB. These funds wereutilized to support research and development investments in facilityagriculture, contributing to the implementation of the rural revitalizationstrategy.
Case
Case
Case
Supporting New Rural Construction through the Characteristic Rural Village Loan
Changshu Rural Commercial Bank Provides Financial Support to Yusheng Agricultural Products Cooperative
Changshu Rural Commercial Bank Supports Jiangsu Agricultural Technology Businesses
Special Topic
2223Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportStarting with “Agriculture, Rural Areas, and Farmers” to Enhance Rural Revitalization and Benet Households
Starting with “Agriculture, Rural Areas, and Farmers”to Enhance Rural Revitalization and Benet Households
Innovation in Rural Finance ServicesResource Integration
Livestreams Supporting AgricultureChangshu Rural Commercial Bank is actively integrating resources by participating in various initiatives organized by the National FinancialRegulatory Administration, local governments, and agricultural and rural authorities. Through programs such as Haitang Engagement: FinanceBeneting Agriculture, Rural Revitalization: Advocating for Farmers, and the Changshu Village Run series, the Bank is working to deliver nancialknowledge to rural communities and promote benecial nancial products.
The Bank is actively developing a brand dedicated to agricultural assistance, with a strong commitment to adding value for farmers through the
capabilities of our online platform. In 2024, the total sales volume (GMV) from our agricultural assistance live broadcasts reached an impressive
8.2 million RMB. Notably, our live broadcast brand Xiaoxing Tuantuanle facilitated several sessions featuring products such as Jinhu craysh,
Dongtai watermelons, and Yangshan honey peaches, generating over 1.27 million RMB in sales. In August 2024, Xiaoxing Tuantuanle partnered
with Haitang Shop to support grape growers in Xuzhou City, successfully selling over 85,000 kilograms of Shine Muscat grapes for struggling
farmers, resulting in sales of 150,000 RMB.
Jinhu Cray?sh Livestream
Yangshan Peach Livestream
Dongtai Watermelon Livestream
Sunshine Rose Grapes Livestream
In August 2024, Changshu Rural Commercial Bank signed a strategic cooperation agreement with Suzhou Agricultural DevelopmentGroup, marking the beginning of a new chapter in party-building collaboration and agriculture-bank cooperation. This partnership enhancescommunication and establishes a solid foundation for exploring a Party-building + Finance model. The Bank will leverage this collaboration asan opportunity to deepen its rural nancial service initiatives, consistently adhering to its original mission of supporting agriculture, rural areas,farmers, and small businesses. By focusing on its core responsibilities, the Bank aims to contribute to local economic and social developmentand fully support rural revitalization e?orts.
Case Rural Revitalization and Advocacy for Farmers
Special Topic
2425Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportStarting with “Agriculture, Rural Areas, and Farmers” to Enhance Rural Revitalization and Benet Households
Starting with “Agriculture, Rural Areas, and Farmers”to Enhance Rural Revitalization and Benet Households
Rural Digital Service Platform
Changshu Rural Commercial Bank is harnessing its strengths in nancial technology to establish the Rural Revitalization Digital Smart Platform.Designed around the goals of rural revitalization, this platform o?ers towns and villages a comprehensive, open, and exible one-stop nancialservice. In 2024, the platform attracted a total of 1,097 users, with operations exceeding 206,100 and total transactions reaching 186,300. Thecumulative transaction amount stood at 22.371 billion RMB.
In the next phase, the Bank will continue to focus on the agriculture sector, rural areas, and farmers by employing a Build-Connect-Use approachto create a unique rural revitalization nancial service platform. Leveraging nancial technology, the Bank aims to empower the development ofrural areas, agriculture, and farmers.
Screenshot of Changshu Rural Commercial Bank’s Rural Revitalization Digital Smart Platform
Changshu Rural Commercial Bank is actively developing the Digital Currency Village initiative, having successfully established digital currencywallets for 201 village-level collective economic organizations, covering 152 villages. The digital currency wallet activation rate in supervisedadministrative villages has reached an impressive 100%, facilitating digital currency transactions totaling 0.811 billion RMB. As of December 31,2024, the Rural Revitalization Digital Smart Platform had attracted 1,097 users, with platform operations exceeding 206,100 and total transactionsreaching 186,300, amounting to a cumulative transaction value of 22.371 billion RMB.Changshu Rural Commercial Bank is vigorously advancing digital rural development, enabling the timely exchange and sharing of information onpolicies, projects, and funding. This e?ort supports the overarching goal of enhancing rural governance.
The Changyin Life Platform offers customers comprehensive and multi-faceted government-bank services, broadening the range of availableservices.
Through the Rural Revitalization Digital Smart Platform, the Bank will centerits efforts on various rural economic organizations, offering towns andvillages comprehensive, open, and exible one-stop nancial services.
RuralAreas
Agriculture
Farmers
Through the Changyin Business Platform, the Bank has enhanced itscore functions by developing specialized services tailored for agriculturalenterprises. This includes features such as weather forecasts, pest anddisease prevention, agricultural machinery usage, and popular scienceinformation on planting and breeding.
In November 2024, Changshu Rural Commercial Bank introduced its self-developed Smart Canteen System at the Haitanghong Xingfulicommunity canteen. This innovative system is equipped with devices for elderly meal subsidies, allowing seniors to make meal payments andcomplete subsidy settlements e?ortlessly using facial recognition or card swiping. The Smart Canteen System not only simplies the paymentprocess for seniors and enhances their dining experience but also signicantly promotes the digitalization of canteen operations. This initiativeserves as a compelling example of e?ective community digital development.
Case
Case
Changshu Rural Commercial Bank’s “Digital Currency Village” Initiative
Changshu Rural Commercial Bank Launches the “Smart Canteen System”
Next Phase of Rural Digital Development Strategy by Changshu RuralCommercial BankRuralAreas
AgricultureFarmers
Governance as a Safeguard:
Ensuring Corporate Stability
Section I
Changshu Rural Commercial Bank operates under thecomprehensive leadership of the Party, grounding itself inthe new stage of development and implementing the newdevelopment concepts. The Bank remains committed to itsmarket positioning focused on serving agriculture, rural areas,farmers, and small businesses and steadily advances the vemajor initiatives encompassing technology finance, greennance, inclusive nance, pension nance, and digital nance.The Bank conducts in-depth research on corporate governance,solidifying its compliance and risk management practices tormly protect investor rights. Additionally, it explores the frontiersof digital and intelligent innovation. Changshu Rural CommercialBank continuously enhances its corporate governance system,boosts its governance capabilities, and strives toward the goalof becoming a leader in rural nance.
Responses to UN SDGs
Performance Highlights in 2024
75,374.65
Annual distribution
Investor receptions
10k RMB
Governance as a Safeguard: Ensuring Corporate Stability
Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) Report
2829Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportGovernance as a Safeguard: Ensuring Corporate Stability
Party Building as the Pilot: Setting Sail for a NewJourney and Reaching New Heights
Party Building System
Integration of Party Building and Business
Changshu Rural Commercial Bank is guided by Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era. The Bank iscommitted to comprehensively studying, understanding, and implementing the spirit of the 20th National Congress of the Communist Party ofChina. To strengthen its Party building system, the Bank actively engages in various Party building activities, promotes education and practicalinitiatives, and cultivates a distinctive demonstration platform for Party building culture. Through high-quality Party building e?orts, ChangshuRural Commercial Bank aims to drive its high-quality development.
Changshu Rural Commercial Bank prioritizes Party building, fully leveraging the leadershiprole of the Party to advance its initiatives. In 2024, the Bank diligently implemented theRegulations on the Party Committee’s Implementation of the Main Responsibility forComprehensively and Stringently Governing the Party. This included developing anannual list of key responsibilities related to strict Party governance and clarifying the Partysecretary’s role as the primary accountable person. As a result, the Bank has e?ectivelyensured that all responsibilities for stringent Party governance are thoroughly executedand adhered to.Changshu Rural Commercial Bank is committed to the deep integration of Partybuilding with its business operations. The Bank employs a unied approach to planning,synchronized deployment, collaborative implementation, and joint inspections. By utilizingParty-building collaborations to expand partnerships and business opportunities, the Bankremains focused on strengthening its Party-building efforts to drive business growth. Ithas innovatively developed the Party-building + Business Projects model, fostering mutualempowerment between Party building and business initiatives. This approach has createda new framework for high-quality development driven by Party-building principles.Furthermore, the Party Committee of the headquarters at Changshu Rural CommercialBank has established a collaborative consensus with 26 departments and bureaus of theChangshu government, as well as with 13 enterprises, enhancing business cooperationand participating actively in rural governance. At the town level, the Bank has appointed 15institutional heads to serve as members of the Party committee. At the village level, it hasselected 253 key personnel to take on roles as director assistants and nancial specialists,promoting inclusive nance to reach local households. This strategy deeply integrates ruralgovernance, rural industrial development, and the construction of a rural credit system,while continuously expanding the Party-building “network of friends”.
Party branches
1,525CPC members
Party building brands
Party Committee meetings
In June 2024, members of the Party Committee from Changshu RuralCommercial Bank visited the Changshu Municipal Moral Education Base atYanzi’s Former Residence for an on-site study session. Through engaging inobserving artifacts, studying historical materials, and watching relevant lms,participants gained a comprehensive and multi-dimensional understanding ofYanzi’s noble sentiments of respecting virtue and protecting the people andupholding etiquette and harmony. This enriching experience infused powerfulspiritual motivation into the Bank’s subsequent management practices, riskprevention strategies, customer service initiatives, and other operationalareas, bolstering Changshu Rural Commercial Bank’s steady advancementwithin the nancial sector.
In April 2024, Changshu Rural Commercial Bank organized a Reading Classon Party Discipline Education, inviting instructors from the Party Schoolto provide a systematic overview of the main principles and regulatoryrequirements outlined in the relevant Regulations. The Party CommitteeSecretary also delivered a lecture aimed at deepening participants’understanding and internalization of Party discipline. Through this study,the Bank significantly enhanced employees’ political awareness, solidifiedthe foundation of its Party-building e?orts, and elevated its political stance.As a result, Changshu Rural Commercial Bank strengthened its ideologicalfortifications, ensuring a more robust commitment to Party discipline andvalues.
Changshu Rural Commercial Bank has meticulously developed a seriesof model demonstration centers focusing on Party-building initiatives. Atits headquarters, the Bank established the Feiyan Party-Building Hall, acorporate image exhibition center that has welcomed over 10,000 visitorsto date. In its branches, the Bank has set up several specialized locations,including the Shajiabang Red Culture Branch. This branch consists of threekey areas: the Red Hall, the Red Corridor, and the Chunlai Tea House,transforming it into a unique red-themed center. This specialized baseintegrates red education, nancial services, community government services,public engagement, and employee activities, creating a vibrant hub of culturaland educational initiatives.
Case
Case
Case
Changshu Rural Commercial Bank Conducts a Study Tour at the Education Base
Changshu Rural Commercial Bank Conducts a Reading Class on Party Discipline Education
Changshu Rural Commercial Bank Cultivates Party-Building Cultural Service Bases
Party Building Activities
Changshu Rural Commercial Bank has developed an action plan for Party disciplineawareness, deploying Party education initiatives across all levels of Party organizations.This strategy promotes the effective execution of thematic activities, ensuring thatinstitutional practices yield tangible results. These initiatives effectively strengthen thecohesion of the Bank’s Party organizations and enhance the political awareness andprofessional competence of Party members.
3031Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportGovernance as a Safeguard: Ensuring Corporate Stability
Changshu Rural Commercial Bank has taken significant strides in enhancing Party conduct and integrity throughout the organization. TheBank has reorganized the members of the Discipline Inspection Commission to e?ectively strengthen its role as the primary force in disciplinarysupervision. In parallel, the Bank continues to develop its part-time disciplinary inspection teams. Currently, under the leadership of the Partybranches, the Bank has 50 disciplinary committee members and 7 part-time disciplinary supervisors who play a crucial supervisory role as front-line monitors. By establishing and rening both full-time and part-time disciplinary inspection teams, the Bank e?ectively ensures the DisciplineInspection Commission’s ability to supervise, guarantee implementation, and promote continuous improvement and development.The Bank is committed to continuously enhancing the quality and e?ciency of its inspection and supervision processes. It has developed aThree-Year Plan for Inspection and Supervision Work (2024–2026) that promotes coordinated e?orts across political inspections, disciplinarysupervision, audit oversight, and more, e?ectively achieving a synergistic e?ect where 1 + 1 > 2.In 2024, Changshu Rural Commercial Bank established the 431 Plan, which drives the unication of work processes, penalty standards, andaccountability measures. A key focus area is the implementation of joint inspections and audits, which serves as the primary tool for advancingbank-wide disciplinary supervision. This initiative aims to achieve the goals of “four connections and three unications”, ensuring that these e?ortslead to tangible results.
Changshu Rural Commercial Bank has further enhanced its system by requiring new employees to sign integrity commitment letters in additionto their employment contracts. At the same time, the Bank has rmly established the awareness that holidays are also integrity tests. It closelymonitors minor corruption issues during signicant holidays such as the Spring Festival, Labor Day, Mid-Autumn Festival, and National Day.The Bank has released eight anti-corruption prohibitions and sent integrity reminders to all sta? via Lanxin on ve occasions. Additionally, it hasorganized three all-sta? training sessions focused on typical cases of violations of the Central Committee’s Eight Provisions within the Jiangsurural commercial banking system.
Connect the Headquartersand InvestmentManagement BankingConnect internal supervision units
Unify personnel allocationUnify methods and standards
Connect Supervision Function withMicronance and Branches
Unify inspection and auditcoordination
Connect internal andexternal supervision bodies
Changshu Rural Commercial Bank’s 431 Program
Four Connections
Three Uni?cations
One Supervision Requisite
In 2024, the Disciplinary Supervision O?ce of Changshu Rural CommercialBank took an active role in promoting warning education. It delivered 16lectures at the Changyin School and various institutional outlets, totaling20 hours of instruction that benefited 1,189 employees. Additionally, theo?ce organized 9 on-site warning education activities, lasting a cumulative5 hours, further reaching 364 employees. Through these comprehensivewarning education courses and activities, employees signicantly enhancedtheir awareness of disciplinary protocols, deepened their understandingof discipline, and fostered a stronger sense of disciplinary consciousnessthroughout the organization.
In May 2024, Changshu Rural Commercial Bank conducted an all-sta? warning education conference in a hybrid format, combining on-siteparticipation with video attendance. During the event, all employees recited the Warning Letter: 16 Red Lines for Employee Conduct. Theconference also featured a review and analysis of cases involving disciplinary violations, emphasizing key points for prevention and control, whileproposing targeted requirements to mitigate risks. This approach deepened participants’ understanding of integrity warning education. Followingthe conference, all departments and branches engaged in follow-up learning based on the warning content. Employees were encouraged to writereections on their learning experiences, and the headquarters established an OA section and a Lanxin broadcast channel to continuously sharethese reections, ensuring that the warning education was thoroughly internalized and understood by everyone.
Case
CaseChangshu Rural Commercial Bank’s Changyin School Provides Warning Education Courses
2024 All-Sta? Warning Education Conference
Warning Letter: 16 Red Lines forEmployee Conduct
Ten Prohibitions on Employee BehaviorCommitment to Avoid Illegal Loan
Intermediaries
Employee Integrity and Self-Discipline
Commitment LetterEmployee Compliance Commitment
Letter
Five Integrity Commitments byNew Employees at Changshu Rural
Commercial Bank
Party Conduct and Integrity
3233Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportGovernance as a Safeguard: Ensuring Corporate Stability
Strategic Planning and Holistic Governance
Strategic PlanningChangshu Rural Commercial Bank has developed a strategic growth plan and established a governance framework, clearly dening roles andresponsibilities. The Bank is committed to continuously improving its governance system and enhancing standardized operational practices,ensuring robust support for achieving high-quality development.
Changshu Rural Commercial Bank closely aligns with its core guideline of serving the real economy. Focused on the trajectory of high-quality
development and guided by the Eight-Persistence proposed at the Sixth Financial Work Conference at the central government, the Bank has
developed its Strategic Development Plan for 2024–2026. The Bank is committed to its positioning as a provider of services to agriculture, rural
areas, and rural residents” and “micro-nance and community nance’’ while maintaining a strict bottom line of risk compliance. It excels in its
anti-money laundering e?orts, formulates e?ective capital strategies, and relies on the strategic deployment featuring capital-light, comprehensive,
digital and eco-friendly initiatives. By strengthening its four strategic elements, the Bank is steadily advancing ve major nancial initiatives.
These initiatives include e?ectively sharing the Changshu story, fullling social responsibilities, serving a diverse customer base, and continuously
providing returns to society, shareholders, and small and medium-sized investors.
Four safeguards:
culture, technology, talent,customers
Comprehensive, eco-friendly, and digital
Localized:
Following the overall approach of “fourcomprehensive credit approvals andimproving four key rates”, the Bank iscommitted to deeply cultivating the localmarkets served by its branches. Thisstrategy enables the Bank to achieveextensive and in-depth service coveragein these areas.
Two anchors:
market positioningstrategic focus
Two mindsets:
entrepreneurial spirit andinnovative thinking
Specialized:
By aligning with its market positioning toserve agriculture, rural areas, farmers,and small businesses, the Bank iscommitted to enhancing and expandingits services focused on rural revitalizationand inclusive nance.
Professionalized:
By focusing on “wealth management”and “digital technology innovation” askey breakthrough areas, the Bank isable to enhance customer satisfactionwith nancial services throughprofessional, tailored services.
Capital-light
Five Finances:
inclusive nance; technology nance;green nance; pension nance;and digital nance
2024—2026
Management StrategyBusiness StrategyStrategic Deployment
relies on the strategic deployment featuringcapital-light, comprehensive, digital and eco-friendly initiatives. By strengthening its fourstrategic elements
Tell the story of Changshu RuralCommercial Bank well and excel inmarket capitalization management.
StrategyDemonstration
Overall Strategic Planning Framework of Changshu Rural Commercial Bank
3435Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportGovernance as a Safeguard: Ensuring Corporate Stability
Board of Directors
General Meeting
Changshu Rural Commercial Bank is committed to maintaining strict compliance with the Corporate Governance Guidelines for Banking andInsurance Institutions. The Bank continuously strives to modernize its governance system and enhance its capabilities as a publicly listedcompany. It has established a corporate governance framework characterized by clear delineation of rights and responsibilities, dened rolesand responsibilities, independent operations, and mutual checks and balances. This approach allows Changshu Rural Commercial Bank tocontinuously improve its governance e?ectiveness.
Supervision CommitteeNomination andPerformance EvaluationCommitteeO?ce of the Board ofSupervisors
Changshu Rural Commercial Bank is dedicated to continually improving its governance e?ectiveness, standardizing decision-making processes,and ensuring that its decisions are professional. This focus promotes the e?cient, scientic, and standardized operations of the bank as a publiclylisted company.
Changshu Rural Commercial Bank is committed to strengthening the e?ectiveness of its Board of Directors by fully implementing its variousresponsibilities and ensuring that the Board functions e?ectively in its key roles of setting strategy, making decisions, and managing risks. Asof the end of 2024, the Board comprised 13 members, including 5 independent directors. Throughout 2024, the Bank held 7 Board meetings.The Board members bring diverse professional backgrounds in law, finance, financial technology, and other relevant fields, ensuring soundgovernance and informed decision-making.
In strict accordance with the requirements of laws and normative documents such as the Company Law of the People's Republic of China and theRules on Shareholders’ General Meeting of Listed Companies, Changshu Rural Commercial Bank standardizes the general meeting operationmechanism with its Articles of Association. Also, the Bank focuses on the protection of small and medium-sized shareholders to ensure their legalrights and interests.
NameGenderAgeTitleXue WenMale51ChairBao JianMale44Executive director, president of the BankSun MingMale51Executive directorYuan XiangMale49Equity directorChen XingMale38Equity directorXu XuefengMale55Equity directorWang ChunhuaMale62Equity director
Zhu QinbaoMale71Equity directorCai ZexiangMale67Independent directorFan JingwuMale54Independent directorPang LingMale53Independent directorZhou YueshuFemale52Independent director
Zhou MeiFemale47Independent director
Board Composition of Changshu Rural Commercial Bank
General meetingsGovernance Structure of Changshu Rural Commercial Bank
21113General meetings
In which：
Annualgeneral meeting
Extraordinarygeneral meeting
Approved proposals
Xingfu Village Bank Co., Ltd.
Xingfu Village Bank Co., Ltd., EnshiXingfu Village Bank Co., Ltd., Jintan, ChangzhouXingfu Village Bank Co., Ltd., TangyinXingfu Village Bank Co., Ltd., YiyangXingfu Village Bank Co., Ltd., DangyangXingfu Village Bank Co., Ltd., SongxianXingfu Village Bank Co., Ltd., Qingpu, Huai’anXingfu Village Bank Co., Ltd., Huaiyin, Huai’anXingfu Village Bank Co., Ltd., Binhai, YanchengXingfu Village Bank Co., Ltd., ZiguiXingfu Village Bank Co., Ltd., Gaoyou, YangzhouXingfu Village Bank Co., Ltd., LuoningXingfu Village Bank Co., Ltd., Yiling, YichangXingfu Village Bank Co., Ltd., NeihuangXingfu Village Bank Co., Ltd., RuyangXingfu Village Bank Co., Ltd., Sucheng, SuqianXingfu Village Bank Co., Ltd., Gao’gang, TaizhouXingfu Village Bank Co., Ltd., Binhu, WuxiXingfu Village Bank Co., Ltd., Qinghe, Huai’anXingfu Village Bank Co., Ltd., Panlong, KunmingXingfu Village Bank Co., Ltd., Zhanyi, QujingXingfu Village Bank Co., Ltd., LuliangXingfu Village Bank Co., Ltd., ShizongXingfu Village Bank Co., Ltd., LuopingXingfu Village Bank Co., Ltd., JiangchuanXingfu Village Bank Co., Ltd., YimenXingfu Village Bank Co., Ltd., NanhuaXingfu Village Bank Co., Ltd., YuanmouXingfu Village Bank Co., Ltd., WudingXingfu Village Bank Co., Ltd., Xiangzhou, Zhuhai Xingfu Village Bank Co., Ltd., QionghaiXingfu Village Bank Co., Ltd., WenchangXingfu Village Bank Co., Ltd., Ganyu, Jiangsu
Sub-branchGeneral O?ceStrategic Planning Dept.Administration and Safety Dept.Fintech Dept.HR Dept.Cyber Finance Dept.Training CenterOperations Management DeptLegal and Compliance Dept.Plan Finance Dept.Audit Dept.Statistics and Data Assets Dept.Risk Management Dept.Asset Preservation Dept.Credit Review Dept.International Banking Dept.Inclusive Finance Dept.Corporate Banking Dept.Retail Banking Dept.Bill Business Dept.Micro?nance Dept.
Funds OperationsCenterInvestment Banking Dept.
Banking Dept.Central Sub-branchDirect BranchSub-branch
Sub-o?ceSub-o?ce
Governance StructureRegulated Governance
General Meeting
Board of DirectorsSupervisory Committee
President O?ce
Strategy and "Three Rural" FinancialServices CommitteeRisk Management and RelatedTransaction Control CommitteeAudit and Consumer ProtectionCommitteeNomination and RemunerationCommitteeFinancial Integrity and Ethics CommitteeO?ce of the Board of Directors
Asset and Liability Management CommitteeInternal Control Management CommitteeRisk Management CommitteeFinancial Innovation CommitteeLoan Review CommitteeTechnology Management CommitteeInvestment Decision Committee
Front O?ceMiddle and End O?cesRural Finance Dept.
Transaction Banking DeptFixed Income Dept.Asset Management Dept.Business Management Dept.
3637Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportGovernance as a Safeguard: Ensuring Corporate Stability
Committees under the BoardSupervisory CommitteeThe Board of Directors of Changshu Rural Commercial Bank supervises ve major committees. The Bank has developed and rened the rules ofprocedure for each committee to enhance the Board’s decision-making capabilities, ensure e?ective oversight of management, and strengthenthe corporate governance structure.
The Supervisory Committee of Changshu Rural Commercial Bank diligently fullls its responsibilities by overseeing the nancial status of thelisted company and ensuring the legitimacy and compliance of the performance of directors and senior management. It e?ectively implementsits goals of enhancing supervision, actively providing recommendations, and strengthening management, thereby fully exercising its supervisoryfunctions to ensure the standardized operations of the listed company.It is responsible for shaping the Bank’s long-term development strategy, making key investmentdecisions, conducting ESG research, and overseeing the strategic planning, implementation,and evaluation of services related to agriculture, rural areas, and farmers’ businesses.
It manages and supervises the Bank’s risk management efforts and reviews related-partytransactions.
It oversees communication, supervision, and verification of internal and external audits. Itplays a vital role in the strategic planning, implementation, and evaluation of consumer rightsprotection initiatives.
It is tasked with standardizing, managing, supervising, and evaluating the Bank’s financialintegrity and ethics programs, while actively promoting the development of ethical financepractices.
It develops selection criteria and procedures for directors and senior management, conductspreliminary reviews of candidates, and makes recommendations to the Board. It establishesevaluation criteria for directors and senior management, oversees the evaluation process, anddevelops compensation policies and plans.
Strategy and RuralFinance Committee
Risk Management andRelated-party Transaction
Control Committee
Audit and Consumer Right
Protection Committee
Finance Integrity and
Ethics Committee
Nomination andCompensation Committee
NameGenderAgeTitleSong YiMale
Employee representative supervisor
Chief supervisorHuang YeFemale
Employee representative supervisorQian XiaofengMale
Shareholder supervisorShen MeiFemale
Shareholder supervisorChen DexiangMale
External supervisorGao ZhilingFemale
External supervisor
Supervisory Committee Composition of Changshu Rural Commercial Bank
3839Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportGovernance as a Safeguard: Ensuring Corporate Stability
Guided by an extensive analysis of 37 risk preferencesand 193 limit management measures, along with variousimplementation rules, we have established comprehensivesystem control platforms. These platforms encompassmultiple domains, including credit management, riskearly warning, internal non-zero ratings, operational risk,compliance and internal control, as well as asset andliability management. This ensures a holistic integration ofmechanisms and systems that work in unison for enhancedrisk prevention.
Comprehensive Risk Control and Compliance
Changshu Rural Commercial Bank is committed to continuously strengthening its compliance and risk control framework. The Bank is dedicatedto enhancing its risk management system while clearly defining the goals, requirements, and objectives for risk control and compliancemanagement. It focuses on improving risk governance in key areas, elevating the overall management standards, and bolstering its riskprevention capabilities. These e?orts ensure stable operations and pave the way for a new phase of comprehensive risk control and compliancemanagement.Changshu Rural Commercial Bank has developed the Comprehensive Risk Management Policy of Jiangsu Changshu Rural Commercial BankCo., Ltd., which establishes a well- structured risk management hierarchy. This policy clearly denes the rights and responsibilities associatedwith risk management and implements a Three Lines of Defense risk management model. The Bank has also created a comprehensive three-year risk management plan, an annual risk appetite statement, and guidelines for risk management. These initiatives include the establishmentof a risk appetite indicator system and clear limit management requirements, all of which e?ectively guide the steady development of businessoperations. For 2024, the Bank has incorporated 193 risk limit indicators that cover major risk categories, including credit risk, liquidity risk,market risk, operational risk, and technology risk. This comprehensive approach ensures continuous monitoring and e?ective implementation ofrisk management practices. This provides a robust foundation for stable operations.
We establish dynamic reporting and evaluationmechanisms that allow for the regular monitoring andreporting of comprehensive, specialized, major, andemergent risks.We conduct routine risk inspections that integrate riskwarning information, annual post-loan managementreviews, and specialized business managementchecks.We perform dynamic risk assessments that adjustfinancial asset risk classifications, customerclassications, and credit plans based on the outcomesof our risk inspections.
We have instituted a robust nine-category linkagesystem that includes risk warning, internal ratings,customer classification, risk classification, creditgranting (and usage), post-loan management,risk resolution, and responsibility determination.This facilitates effective closed-loop risk controlmanagement.
The early warning mechanism for credit business acts as a risk prevention and control system. Changshu Rural Commercial Bank utilizes avariety of external data sources, including industrial and commercial information, Qichacha, local credit records, credit data from the People'sBank of China, and real estate information, alongside its own internal data, such as credit history, nancial records, and transaction ows. Thiscomprehensive approach allows the bank to establish a series of early warning indicators to monitor and manage the credit process throughoutthe pre-loan, during-loan, and post-loan stages. When potential risks are identied through early warning data, account managers are promptlynotied, enabling them to investigate and implement e?ective risk mitigation strategies.The risk early warning system serves as a crucial trigger for the Bank's nine-in-one linkage mechanism and is a key tool for digitally managingcredit risk. For high-risk red alerts, immediate action is taken to halt any new credit grants and utilization for the borrower, while also initiatingmeasures to reduce or withdraw existing credit proactively. In the case of medium-risk yellow alerts, borrowers may be required to submitadditional documentation, and their business operations will be monitored more closely. By continually optimizing the early warning mechanismand adjusting parameters such as indicator weights and thresholds in response to changing risk circumstances, we can enhance the accuracyand e?ectiveness of our risk management e?orts.The Bank adopts a meticulous approach to managing major risks and strengthens its risk management measures to e?ectively prevent andresolve various signicant challenges, including credit, liquidity, market, operational, and technology risks.
RiskManagement
FunctionAuditDepartmentFrontO?ceAssume direct responsibilityfor risk management
Assume audit responsibilityfor the performance ofbusiness lines and riskmanagement departmentsAssume responsibility forformulating policies andprocedures, monitoring,and managing risks
Three Lines of Defense for Risk Management at Changshu Rural Commercial Bank
Comprehensive Risk Control System of Changshu Rural Commercial Bank
In September 2024, Changshu Rural Commercial Bankimplemented a system warning process on its corporatemobile platform. This enhancement allows accountmanagers to input on-site investigation details in real-time and submit warning approvals directly via their PADdevices. This development enables end-to-end mobileoperations for warning signals, from initiation throughto approval. With this new warning process, the Banke?ectively addressed the challenge of unnished tasksthat arise from personnel changes, thereby optimizingoperational efficiency. As a result, the timely resolutionrate of warning signals improved signicantly, rising from90% to over 98%, which has strengthened the Bank’soverall risk control measures.
CaseSystem Warning Process is Introduced to Corporate Mobile Platform
System and Mechanism: Strengthening Pre-Event Prevention
“Four-Three-Two” Model: StrengtheningIn-Event Control
Combining Points and Areas: ImplementingPost-Event Inspections
Implementation of a “Nine-in-One” Multi-Dimensional Joint Prevention Framework
This model embodies a strategic approach to dynamicallymanage four critical lists: customer tier lists, gray/black lists,related customer lists, and alert lists.We place particular emphasis on three essential areas:
significant amounts, minor amounts, and existing balances.Utilizing targeted measures, we are committed to e?ectivelymanaging large amounts, enhancing the management ofsmall amounts, and stratifying existing balances.We have innovated a joint review framework that integrates“on-site risk review” with “expert risk review”. In this initiative,we have cultivated a team of 36 industry experts across 24key industries to conduct parallel operations.
Risk Management
4041Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportGovernance as a Safeguard: Ensuring Corporate Stability
A branch e?ectively utilized its role as the rst line of defense at the branch counters. Through a proactive partnership with law enforcement, wesuccessfully intercepted an abnormal cash withdrawal, safeguarding 100,000 RMB in customer funds. This initiative received commendation fromthe Anti-Fraud Center of local Public Security Bureau as well as heartfelt gratitude from the customer.
In 2024, Changshu Rural Commercial Bank implemented a robust multi-level compliance training program, totaling 54.5 hours of training for 30,214participants. This initiative targeted a diverse group of employees, includingnew hires, account managers, compliance specialists, and others. Thetraining program aims to deepen employees’ understanding of the criticalimportance of compliance and to continuously promote a strong culture ofcompliance within the organization. Through these training e?orts, the Bankis committed to fostering an environment where compliance is prioritizedand integrated into daily operations.
In 2024, Changshu Rural Commercial Bank launched a rst-of-its-kind initiative in Jiangsu province by independently designing seven scriptedscenarios. The Bank collaborated with a third-party company to conduct undercover visits involving credit personnel. These undercover visitorsassumed identities as customers or intermediaries based on the scripted scenarios to assess whether the employees were collaborating withintermediaries during the interviews. By the end of 2024, three rounds of undercover visits were completed.Through the Mystery Shopper project, the Bank aims to strengthen compliance operations and accurately identify whether tellers are strictlyadhering to regulations such as anti-money laundering and identity verication. This initiative reduces non-compliance risks, optimizes branchmanagement, and enhances overall operational standards.
Additionally, all anti-money laundering specialists at Changshu Rural Commercial Bank have completed the competency assessment conductedby the Jiangsu Rural Credit Union. Among them, ve specialists achieved the International Certied Anti-Money Laundering Specialist (ICAP)certication at the basic level.
Case
Case
Case
Successful Interception of Abnormal Cash Withdrawal Through Bank-Police Collaboration
Comprehensive Multi-Level Compliance Training Program at Changshu Rural Commercial Bank
Changshu Rural Commercial Bank’s “Mystery Shopper” Undercover Project
The headquarters of Changshu Rural Commercial Bank has established an anti-money laundering and counter-terrorist nancing task force andcreated a dedicated meeting framework for this team. The task force convenes at least three work meetings each year. In addition, the Bankhas set up a liaison mechanism for anti-money laundering e?orts, which includes quarterly work meetings and special sessions as necessary toaddress current needs.Guided by the Suzhou Anti-Fraud Center and the People’s Bank of China Suzhou Branch, the Bank has launched a Telecom-based Fraud VictimProle within its anti-fraud system. Through comprehensive management of this prole—incorporating victim alerts, delayed transactions, andreal-time customer service intervention—the bank can accurately identify potentially fraudulent activities The Bank has strengthened employeetraining to enhance the fraud prevention awareness of its front-line sta?. By implementing a “look-ask-verify” approach for customer identityverification, the Bank further safeguards its customers’ financial security. In 2024, the Bank successfully intercepted a total of 22 cases oftelecom-based fraud, involving victim funds amounting to 1.445 million RMB.
Changshu Rural Commercial Bank is actively advancing and enhancing its compliance framework. At the Board level, the Bank has created top-level policies, including the Compliance Policy and the Compliance Policy Filing Management Regulations (Trial). Concurrently, the headquarterscompliance management department has developed internal management policies, such as the Compliance Management Measures and the2024 Compliance Case Prevention and Legal Work Plan. The Bank has also established and improved mechanisms for compliance coordination,reporting management, and compliance risk information sharing. These initiatives ensure timely awareness of compliance risk status andmanagement conditions. This ongoing e?ort enhances the bank’s compliance management capabilities and fosters a culture of participationamong all sta?, creating a comprehensive compliance banking management system that spans the entire organization.In accordance with the requirements of the Jiangsu Rural Credit Union, the Bank has developed a new three-year plan, the Compliance BankDevelopment Work Plan (2024–2026), and established a Compliance Case Prevention Leading Group. The Bank has also revised the rules ofprocedure for this group to promote e?ective performance by the Board, supervisory committee, and management team, integrating their rolesinto the responsibilities of the leading group. These actions further strengthen top-level coordination and continuously enhance the construction ofthe compliance system.
The Bank effectively leverages both internal and external platforms, including the Lanxin official account, Xiaoyan Academy, and videochannels, to convey information on regulatory penalties, laws and regulations, and other relevant content. This initiative aims to enhance riskand compliance awareness among all employees. Quarterly compliance meetings are held, during which violation and warning cases, alongwith other educational materials, are distributed for study across various departments and branches. Additionally, the Bank has created anemployee compliance and integrity evaluation system, known as Xiaoyan Credit, which provides a multi-dimensional and dynamic assessmentof employees’ compliance and integrity status. These e?orts improve the e?ectiveness of managing abnormal employee behaviors and foster astrong internal control and compliance culture within the organization.The Bank is committed to strengthening compliance and case prevention while continuously promoting awareness and education in these areasto cultivate a compliance-driven business atmosphere. To enhance operational risk management, the Bank employs various tools, including Riskand Control Self-Assessment (RCSA), Key Risk Indicators (KRI), and Loss Data Collection (LDC), to e?ectively mitigate potential operationalrisks. Additionally, the Bank has established four key mechanisms for compliance and case prevention management. These mechanisms clarifythe responsibilities and obligations associated with compliance risk management and promote the sustainable and e?ective development of theBank’s operations across all departments.
Six Systems for Compliance Banking at Changshu Rural Commercial Bank
Key Position
Rotation
Relatives RecusalIncompatiblePositionAssessmentManager ExchangeLarge Amount
Hotline Verication
ReconciliationMandatory Leave
ResponsibilitySystem
Inspection System
A?airs
Feiyan Compliance Think Tank
PeopleStep
Reporting System
Partnership System7 actions
4 mechanisms
3 focuses
1 system
Culture systemControl System
Evaluation and accountability
systemOrganization systemSystem of policies and proceduresTechnology support system
Goals of the RiskPrevention Mechanismat Changshu RuralCommercial Bank
Compliance Management
Anti-money Laundering
4243Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportGovernance as a Safeguard: Ensuring Corporate Stability
业绩说明会
业绩说明会
Accurate Disclosure and E?cient CommunicationChangshu Rural Commercial Bank places a strong emphasis on protecting investor interests and adheres to a prudent and responsible approach.The Bank continuously enhances its regular and in-depth communication mechanisms with investors, striving to build a stable, e?cient, andtransparent bridge for information exchange. This commitment e?ectively safeguards their legal rights and fosters mutual trust while conveyingthe Bank’s business philosophy, performance achievements, and future development direction. By sharing its development successes withinvestors, the Bank promotes the sustainable and healthy development of investor relations.
Changshu Rural Commercial Bank strictly adheres to the Company Law and SecuritiesLaw of the People’s Republic of China, along with the Administrative Measures forInformation Disclosure of Listed Companies, the Shanghai Stock Exchange Listing Rules,and other relevant regulations and articles of association. The Bank has developed theInformation Disclosure Management Measures and other policies to standardize thereporting of significant information and streamline the information disclosure approvalprocesses, ensuring the protection of investors’ legal rights. In 2024, the Bank disclosedfour periodic reports, 47 interim announcements, and 22 other documents. Impressively,Changshu Rural Commercial Bank has earned an A rating in the Shanghai StockExchange’s information disclosure evaluation for six consecutive years.
Changshu Rural Commercial Bank consistently views investor relations managementas a crucial strategy for maintaining market value stability and promoting high-qualitydevelopment. The Bank continually enhances its investor relations management systemand improves the level of service provided to investors.In 2024, through a blend of online and o?ine approaches, the Bank hosted 79 sessionswith institutional investors, which included on-site and telephone research, involving 472institutional investors. Additionally, the Bank participated in 21 brokerage strategy meetingsand conducted 36 one-to-many communication sessions, engaging with 229 institutionalinvestors.
The Bank actively engages in investor education activities, utilizing a variety of formatsboth online and offline to foster in-depth communication with investors and convey itscorporate values and development philosophies.
Changshu Rural Commercial Bank is committed to ensuring that small and medium-sized shareholders have the right to be informed and to participate in decision-makingprocesses. This commitment is upheld through a transparent voting mechanism and publicinformation disclosure, e?ectively protecting the interests of these shareholders. For theyear 2024, the Bank plans to base its cash dividend distribution on the total share capitalregistered on the equity distribution and share registration date. Shareholders will receivea cash dividend of RMB 2.50 (tax included) for every 10 shares held, amounting to atotal cash dividend distribution of RMB 753,746,500 (tax included). Additionally, the Bankwill distribute 1 bonus share for every 10 shares held to all shareholders from its capitalreserve.
Investor CommunicationActivities of ChangshuRural Commercial Bank
Dividend Distributionof Changshu RuralCommercial Bank
Communication Channels Available to Investors
Disclosed periodic reports
Performance brieng
506,223.87Cumulative distribution amountsince its going public
10k RMB
Other documents
Replies at http://sns.sseinfo.com/
Securities brokeragestrategy meetings
Interim announcements
Investor receptions
75,374.652024 distribution amount
10k RMB
Online
Http://sns.sseinfo.com/, and the Bank's website
Written
Regular reports, and interim announcements
Meeting
Performance briengs, and investor online and o?ine exchange meetings
Telephone
Dedicated investor line
Information Disclosure
Investor Communication
Interests and Rights of Investors
Shanghai Stock ExchangeSeptember 2024
2023- 2024 AnnualInformation Disclosure
A
4445Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportGovernance as a Safeguard: Ensuring Corporate Stability
Digital Blueprint: Lean and E?cient Journey
Changshu Rural Commercial Bank is actively responding to regulatory policies and is advancing its digital transformation journey in a unique andorderly manner. The Bank has established a dedicated digital transformation leadership team, which is subdivided into one execution o?ce andsix specialized groups. These groups are tasked with addressing business challenges, proposing innovative solutions, and formulating digitaltransformation strategies and annual work plans. Through a rened division of labor, the Bank is able to unlock its internal potential, achievinge?cient allocation and utilization of resources while shaping a new standard of excellence in digital nancial services.
Changshu Rural Commercial Bank harnesses big data technology to establish a robust data middle office system. The Bank is committedto continuously enhancing this platform, ensuring the e?ective collection and integration of both internal and external data assets. This e?ortresults in comprehensive data models that signicantly improve data asset management capabilities, solidify data foundations, standardize dataprotocols, and increase data value. Furthermore, it promotes agile innovation and drives business intelligence, ultimately enabling the creation ofa comprehensive data ecosystem. Through these advancements, the Bank is able to cultivate a data-driven intelligent nancial ecosystem thatsupports its business development.
Supports a range of functionsincluding asset data integration,data development, O&Mmonitoring, data security, datascheduling, data control and data
service.
Data DevelopmentManagement Platform
Supports a range of functions
including asset overviews,asset catalogs, detailed assetinformation, asset utilization,asset evaluation, assetmanagement, and data APIs,among others.
Data Assets Management
Platform
Supports a variety of functionsincluding the design ofindicator models, research anddevelopment of indicators, as wellas their operation, maintenance,and management.
Data Indicators Management
Platform
This involves migrating data, bulktasks, and real-time tasks from the
original basic platform, planningthe historical data model, andmaking necessary adjustmentsin line with data architecture,standards, and specications.
Migration Service
Continuous Improvement of Data Middle O?ce
Changshu Rural Commercial Bank is diligently advancing its digital transformation journey, guided by the 369 Transformation Plan, which aims toestablish a solid foundation in three years, achieve initial results in six years, and develop a comprehensive system in nine years. Over the nextthree years, the Bank will prioritize data governance and the digital transformation of its large retail banking. By leveraging digital technology, itaims to redene its business logic and carve out a transformation path that is tailored to its corporate characteristics and closely aligned with itsoperational activities.
Statistics and DataAssets Department
ExecutionOffice个
个Specialized
Groups
Corporate Banking DigitalTransformation Specialized GroupRetail Banking Digital TransformationSpecialized GroupAsset Management DigitalTransformation Specialized GroupRisk Control Digital TransformationSpecialized GroupCredit and Accounting DigitalTransformation Specialized GroupDigital Support Specialized Group
The Bank’s One O?ce and Six Specialized Groups
Strategy for Digital Transformation
Data Middle-O?ce System
Digital Channel
Digital transformation of offline branches, building online channels; channel integration andcollaboration.
Digital Marketing
User identication, user reach, user conversion and user operations monitoring
Digital Product
Starting from the product design phase, the Bank reshapes the product value chain and businessmodel, using digital methods to fully empower every stage of the product lifecycle, from design tosales and operations.
Digital Risk Control
The Bank seamlessly integrates cutting-edge technologies such as big data, artificial intelligence,and cloud computing into its risk control operations, resulting in fully online, digital, and intelligent riskmanagement processes.
Changshu Rural Commercial Bank has established an impressive technological infrastructure,positioning itself as a leader in its eld. Embracing the principles of reliability, sustainability, andintelligence, the Bank has developed the Yangu Green Data Center. This facility serves as a stableand dependable foundation for the storage, processing, and analysis of vast nancial data. Thedata center boasts a targeted Power Usage E?ectiveness (PUE) of less than 1.4, a benchmarkthat aligns it with advanced standards for small and medium-sized data centers. By implementinggreen and energy-efficient technologies, the data center significantly lowers operating costswhile aligning with the broader trend of sustainable development. Furthermore, the Bank utilizesintelligent operation and maintenance strategies to enhance data processing e?ciency, therebyproviding comprehensive support for the growth of its ntech operations.
CasePromoting the Construction of a Data Center
Changshu Rural Commercial Bank is committed to pooling resources to drive key digital projects, ensuring a smooth and orderly digitaltransformation. The bank actively promotes the innovative mobile work platform for corporate clients. By leveraging electronic signaturetechnology and enabling paperless mortgage registration, it allows for the online signing of essential credit documents, including loan contracts,guarantee agreements, and resolutions. In addition, the Bank integrates its comprehensive service platform with the Changyin Life platform,seamlessly connecting customer points and rights. This integration constantly enhances the quality and e?ciency of nancial services providedby Changshu Rural Commercial Bank, reinforcing its commitment to digital innovation.
Pomoting the Coordinated Development of Digital Finance
In June 2024, Changshu Rural Commercial Bank successfully launched acomprehensive tax management system that encompasses all tax types,processes, and entities within the organization. This new system includesfeatures such as tax calculations, a policy and regulation database, and taxcalendar reminders. With this all-inclusive tax management system, the Bankhas achieved a signicant digital transformation in corporate tax management,supported by advanced software solutions. This initiative addresses theinefficiencies and inaccuracies associated with traditional manual taxcalculations and declarations. As a result, Changshu Rural Commercial Bankhas improved the automation of its tax management processes and enhancedthe standardization of its scal and tax operations.
CasePromoting Digital Transformation in Comprehensive Tax Management
Digital Intelligence Navigation
4647Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportGovernance as a Safeguard: Ensuring Corporate Stability
In 2024, Changshu Rural Commercial Bank introduced its rst Mortgage Renewal Without PrincipalRepayment service, allowing customers to complete the entire process online. With this innovativemodel, clients can easily access services through online banking or mobile apps. By leveragingelectronic signatures and seals, they can effortlessly sign and submit mortgage-related documents,including mortgage contracts, credit usage agreements, and mortgage application forms. Once thedocuments are received through the Bank’s platform, the Real Estate Registration Center processes thecancellation of the existing mortgage and the establishment of the new one related to the loan renewal.This new approach has simplied the process from requiring two separate in-person visits to a singleelectronic submission. The turnaround time has also dramatically improved, reducing from 3 to 5 daysto just under 2 hours. This advancement not only streamlines the mortgage renewal experience but alsoenhances the bank’s o?erings in the interconnected realms of real estate and nance.
Changshu Rural Commercial Bank Launches the First Online “Mortgage Renewal Without Principal Repayment” Service
With a focus on technological innovation and empowerment, Changshu Rural Commercial Bank is embarking on a comprehensive journeyof nance transformation. Through a series of forward-looking strategic plans, a robust foundation of technological expertise, and extensivecollaboration, the Bank is fully committed to fostering innovation. In 2024, Changshu Rural Commercial Bank invested 366,766,500 RMB inresearch and development.Changshu Rural Commercial Bank has established a Fintech Center and implemented a flat management structure that connects theHeadquarters, Secondary Departments, and Tertiary Teams. This setup enables the e?cient collaboration of 1,000 technology professionals.Among them, approximately 800 are dedicated to research and development, including in-house specialists, outsourcing experts, and technicaladvisors from partner companies. This diverse and streamlined approach breaks down hierarchical barriers, accelerates information ow, andexpedites project implementation, providing a signicant boost to technological innovation.The bank has also crafted a Fintech Development Plan for 2023-2026, which outlines clear strategic goals and accurately identies the directionfor technology empowerment. This ensures that all research and development e?orts, along with innovation initiatives, are aligned with corebusiness needs, e?ectively enhancing customer experience and supporting the e?cient growth of frontline operations.
Changshu Rural Commercial Bank files patent applications and registers copyrights in compliance with relevant laws and regulations,including the Patent Law and Copyright Law of the People’s Republic of China. The Bank fosters a culture of invention and creation, promotingindependent innovation while placing a strong emphasis on the protection of intellectual property rights. To support this e?ort, it has establishedincentive measures and actively encourages the pursuit of technical invention patents and software copyrights.
Technology Management System
IPR Protection
Changshu Rural Commercial Bank’s Commitment to Digital Currency Integration
The Bank’s 1146 Strategic Blueprint
1 Main LineServe customers, serve the front-line sta? and serve the business activities1 Goal
The Bank’s overall strength of fintech is among the leading tier among small and medium-sizednancial institutions.4 InitiativesEco-friendly, intelligent, agile and standard6 Capabilities
Technology governance, technology services, data services, operation and maintenance support,security measures, and self-management and autonomy.
Changshu Rural Commercial Bank is proactively engaging in external partnerships to fuel the diverse expansion and innovation of its business.In 2024, the Bank collaborated with Alibaba Cloud, Ausxinbase Technology, and Huawei, signing strategic cooperation agreements and jointlyestablishing a technology laboratory. This partnership focuses on the application of cutting-edge technologies, including large language models,distributed databases, intelligent code assistants, knowledge graph platforms, and the HarmonyOS system. Together, they are working tobroaden their business horizons and explore new opportunities.Additionally, Changshu Rural Commercial Bank has entered into agreements with universities to foster industry-university-research cooperation.This initiative promotes the coordinated development of higher education and industrial innovation, enhancing the integration of knowledge andpractical application while injecting fresh innovative energy into the institution.
Academic Cooperation and Exchange
In collaboration with Alibaba Cloud, we promote Tongyi Lingma, which boasts an impressive R&D penetration rate of
over 80%. This signicantly enhances code writing e?ciency.We have also partnered with Huawei to create a HarmonyOS development team, successfully launching theHarmonyOS version of our app. This initiative accelerates the integration of nancial services within the ecosystem of
domestic operating systems.We signed an agreement with the Post-doctoral Research Station of Applied Economics at Fudan University toadvance a joint post-doctoral training project, continuously nurturing high-end talent for the ntech sector.We have established a partnership with Soochow University, setting up a post-doctoral innovation practice base that
facilitates talent exchange and scientic research collaboration.
36,676.65146
Investment in research andtechnological innovation
Technologicalinnovation projects
Cumulative softwarecopyrightsSoftware copyrightsgranted
IPR training participation10k RMBA digital RMB loan disbursement solution has been integrated into the corporate online banking system. Thisallows for the entire loan processing procedure to be completed online, e?ectively addressing the needs ofenterprises for e?cient and convenient nancial services.Corporate Banking
In collaboration with the Health Commission, we have launched a regional medical integration platform thato?ers digital currency payment function across various scenarios, including registration, outpatient fees, andself-service devices in 18 hospitals. This initiative is designed to enhance the payment experience for the publicduring their medical visits.
Healthcare
In partnership with Qinchuan Sub-district, we have implemented the Smart Classication project to establish adigital currency application ecosystem. This initiative aims to create a 15-minute digital lifestyle community andbroaden the use of digital currency in everyday life.Daily Life
Achievements of Industry-University-Research Cooperation
at Changshu Rural Commercial Bank
Case
Technological Innovation
4849Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportGovernance as a Safeguard: Ensuring Corporate Stability
Changshu Rural Commercial Bank has established a dedicated information security management organization that clearly delineatesresponsibilities within its security framework. Guided by the Information Security Management Guidelines, the Bank e?ectively defends againstexternal threats, safeguards against internal errors and violations, and ensures the uninterrupted continuity of its nancial operations.Data Security Management
The information security of banks plays a crucial role in safeguarding national nancial security. Changshu Rural Commercial Bank places ahigh priority on building a robust information security framework. The Bank has established comprehensive management systems to enhanceinformation security practices, ensuring the integrity and accuracy of data. Through these measures, they aim to mitigate the risks of systeminterruptions and foster sustainable development.
Personnel Safety Management
Data Security Management
System Security Management
Antivirus Security Management PolicyInformation Security Management
Guidelines
Physical Safety Management
Data Center Computer RoomOperations Management GuidelinesRegulations for Managing Changes in
Information System Production
Terminal Security Management
Personal Financial Information
Security PolicyData Classication and Grading
Management Guidelines
Application Security Management
Security Management for System
Operation and Maintenance
Host Security Management
Financial Private Network Security
PolicyRegulations for Managing Network
Access to Terminal Devices
Security Management for System
Development
Production Data Management PolicyMonitoring and Management Regulations
for Information System Operations
Cybersecurity Management
Information Security
ManagementFramework
Information SecurityManagement System
In 2024, Changshu Rural Commercial Bank conducted a procurementprocess for a new round of certication services for its information securitymanagement system. The goals include maintaining the Class III systemsannually and conducting assessments of the Class II systems every twoyears.By December 2024, the Bank successfully certied and led four Class IIIsystems—namely, the core business system, production network system,network interconnection system, and online channel system. Additionally,five Class II systems—the product management system, basic supportsystem, offline channel system, payment and settlement system, andportal website system—have also been certied and led.
Core business systemProduction network systemNetwork interconnection systemOnline channel system
Product management systemBasic support systemO?ine channel systemPayment and settlement systemPortal website system
Outstanding Award at the 2nd Jiangsu VocationalSkills Competition on Data Security Technology
Application (2024)
Outstanding Award at the 2024 Jiangsu VocationalSkills Competition on Information Security Industry
Third Prize at the 2024 Suzhou Cybersecurity
Knowledge Competition
Information Security Management System Certi?cation
Class IIIsystems
Class IIsystems
Information Security
Environment CommitmentAdvances A Beautiful Homeland
Section 2
Changshu Rural Commercial Bank is dedicated to building abeautiful homeland through transformative practices. Alignedwith the national strategy for achieving carbon neutrality andpeak carbon emissions, the Bank is steadily promoting a greenand low-carbon transition. It continually enhances its governanceframework for green finance, addresses climate change, andseizes opportunities for low-carbon development. The bank isfocused on constructing a sustainable financial service systemthat supports environmental stewardship. By leveraging itsfinancial resources, it empowers the growth of green industriesand takes an active role in fulfilling its environmental and socialresponsibilities. This includes strengthening the identification ofenvironmental and social risks, widely implementing green andlow-carbon operational practices, and rigorously exploring viablesustainable development models. Through these e?orts, ChangshuRural Commercial Bank aims to provide valuable examples andinsights for advancing green nance in the region.
Responses to UN SDGs
Performance Highlights in 2024
2.739
1.422
4.26
Green credit balance
Balance of green bonds holdings
YoY change of greencredit balanceBillion RMB
Billion RMB
%
Environment Commitment Advances A Beautiful Homeland
Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) Report
5253Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportEnvironment Commitment Advances A Beautiful Homeland
Changshu Rural Commercial Bank has proactively embraced the national call for green, low-carbon, and high-quality development outlined inthe 14th Five-Year Plan. The Bank strictly adheres to environmental laws and regulations and implements the green development guidelinesestablished for the banking sector. By leveraging its nancial strengths, credit advantages, and information products, the bank actively fullls itssocial responsibilities. The Bank provides loan support for projects focused on energy conservation, emission reduction, and urban infrastructuredevelopment, aiming to generate positive social and economic outcomes. This approach seeks to create a win-win scenario for the Bank, thegovernment, and enterprises alike.
The Bank is dedicated to establishing and enhancing its internal environmental management policies. At the strategic planning level, we arecommitted to advancing green nance and promoting sustainable development. Additionally, we have implemented comprehensive regulationsfor the development of green nance to bolster nancial support for industries focused on achieving carbon peak and carbon neutrality.
Environmental Protection Law of the People’s Republic of
ChinaAction Plan for Prevention and Control of Water Pollution
Air Pollution Prevention and Control Action PlanAction Plan for Soil Pollution Prevention and Control
Opinions on Accelerating the Construction of an Ecological
CivilizationGuidelines on Building a Green Financial SystemGreen Finance Guidelines for the Banking and Insurance
IndustryAction Opinions on “Four Safeguards and SixEnhancements” for Serving the New Development PatternGreen Finance Evaluation Plan for Banking InstitutionsOpinions on the Reform and Innovation of Green and Low-
Carbon Finance in Suzhou
Compliance of Changshu Rural Commercial Bankwith External Environmental Policies and Regulations
Overview of Changshu Rural Commercial Bank’s Internal
Environmental System (Excerpt)
Climate Risk Analysis by Changshu Rural Commercial Bank
Environmental Laws and
Regulations
Industry Green Guidelines
Green Finance StrategyGreen Finance Development Strategy (2020 - 2025)Green Finance Department
Policies
Internal Control Management Guidelines for the Green and Low-Carbon Transformation FinancialServiceCredit Management Policy the Green and Low-Carbon Transformation Financial Service CenterPerformance Evaluation Framework for the Green and Low-Carbon Transformation Financial ServiceCenterGreen FinanceImplementation Rules
Guidelines for the Classication of Financial Asset Risks (Trial Version)Operation Rules for GreenFinance Products
Operational Procedures for the ‘Environmental Protection Loan’ Program
Operational Procedures for the ‘Jiangsu Carbon Financing’ Program
Risk typeRisk factorRisk description
Impact time-frame
Impact level
Physical risk
Acute
The manufacturing sector constitutes a significant portion of our creditassets, ranking among the highest in this regard. This is largely due to oursupport for advanced production and processing techniques, as well asthe utilization of power equipment.However, extreme weather events, such as heavy rains and flooding,can jeopardize the functionality of production sites and compromise thesafety and stability of process equipment. Such disruptions may lead tosevere consequences for normal operations, including production haltsand work stoppages, which could result in considerable nancial losses.Furthermore, these conditions can also impact the smooth functioning ofvarious branches and business units within the bank, ultimately leading tooperational setbacks.
Medium and shortterm
Low
Chronic
Suzhou’s landscape is largely low and at, interspersed with numerousrivers and lakes. Rising temperatures and sea levels have the potential toinict severe operational losses on infrastructure, as well as on industrialand residential buildings, and agricultural activities in the vicinity of thesewater bodies. The ripple effects of these changes could significantlyundermine the nancial performance of businesses connected to thesesectors.
Long termLow
Transformationrisk
Regulationsand policies
China has explicitly outlined its dual carbon goals of reaching peakcarbon emissions and achieving carbon neutrality. As a result, climate andenvironmental management policies are becoming increasingly stringent.Additionally, as the carbon trading market continues to evolve andbecome more accessible, a rising price for carbon emission allowancescould signicantly a?ect the production and operations of high-emissionclients in sectors such as textiles, rubber and plastics, and automotivemanufacturing.
Middle to longterm
High
Technology
The promotion and implementation of environmentally friendlytechnologies—such as renewable energy, energy efficiencyimprovements, and emissions reduction—have created new marketopportunities for the Bank.Additionally, the digital transformation driven by ntech has opened doorsfor product optimization and service innovation, allowing us to better serveour customers and stay competitive in a rapidly evolving landscape.
Middle to longterm
Medium
Market
The growing emphasis on global responsible investment and localsustainable development policies, along with the heightened focus onESG issues from all market participants, is reshaping the preferences ofconsumers and investors alike.
Middle to longterm
Medium
Reputation
The concepts of environmental sustainability, eco-friendliness, andsustainable development have steadily gained traction among the generalpublic. Stakeholders are growing increasingly concerned about theadverse effects associated with a company’s environmental practicesand climate impact. As a result, consumer preferences are shifting.Businesses that fail to prioritize environmental performance risk damagingtheir reputations, which can profoundly affect not only the companiesthemselves but also the banks that partner with them.
Long termMedium
Changshu Rural Commercial Bank has prioritized climate issues at the Board of Directors’ level. Both the Board and its Strategy and RuralFinance Committee are responsible for strategic decision-making related to the Bank’s sustainable development, including initiatives to combatclimate change. This approach enhances the identication and management of climate-related impacts, risks, and opportunities.Changshu Rural Commercial Bank is taking proactive measures to align with the “dual carbon” policy. Utilizing the climate change informationdisclosure framework established by the Task Force on Climate-related Financial Disclosures (TCFD), the Bank assesses the potential risks andopportunities associated with climate change throughout its operations. By tailoring its approach to the bank’s unique characteristics, it e?ectivelyimplements targeted strategies for risk management and opportunity optimization.
Document TypeDocument Name
Climate-related Governance
Climate-related Strategies
Optimizing the System to Reduce Emissions and Increase E?ciencyLow-Carbon Actions in Response to Change
5455Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportEnvironment Commitment Advances A Beautiful Homeland
Changshu Rural Commercial Bank recognizes the profound impact that structural changes in economic and nancial systems due to climatechange can have. To address this, the Bank is committed to enhancing its capabilities in identifying, measuring, monitoring, and providingwarnings about environmental risks. By systematically integrating these risks into its comprehensive risk management framework, the Bankprepares for potential nancial challenges posed by climate change. This approach aims to mitigate the interplay between environmental andnancial risks, ultimately helping to prevent the emergence of a systemic nancial crisis.
The Bank considers greenhouse gas emissions a key indicator for managing climate change. In line with the banking industry’s operationalcharacteristics, the Bank’s greenhouse gas emissions are categorized into three scopes: direct emissions from operational processes (Scope 1),indirect emissions from energy consumption (Scope 2), and other indirect emissions resulting from investment and nancing activities (Scope 3).The Bank primarily focuses on tracking and managing emissions within Scope 1 and Scope 2. For detailed information on emissions andmanagement strategies for 2024, please refer to the Green Concept, Operation First section.
Furthermore, we will conduct sensitivity analyses of environmental factors a?ecting industries particularly vulnerable to environmental risks, suchas the chemical, printing and dyeing, and non-metallic mineral sectors. We will assess the impact of energy conservation and emission reductionpolicies, as well as compliance with environmental standards, on customers rated as normal or under observation. Under mild, moderate, andsevere scenarios, we anticipate that their internal credit ratings could drop by 2, 3, and 4 levels, respectively. we will assess the impact on thequality of our bank’s credit assets under three di?erent scenarios and use these evaluation results to guide our credit approval processes, creditpolicies, limit settings, post-loan monitoring, and risk reporting.Based on the ndings from the sensitivity analysis, we have consistently prioritized the allocation of credit resources towards industries andenterprises that demonstrate low energy consumption, low pollution, and low emissions. As a result, the portion of our credit assets that areparticularly vulnerable to environmental factors is relatively small. Even in extreme cases, the anticipated increase in default risk remains largelymanageable.
At the same time, we conduct thorough analyses and assessments of the opportunities for green and low-carbon development in the contextof climate change, tailored to our unique developmental characteristics. We are committed to driving product innovation and expanding ourportfolio of green nance o?erings. As we navigate the transition to a more sustainable and low-carbon economy, we strategically capitalizeon opportunities for di?erentiated competition and sustainable development. This proactive approach lays a strong foundation for our bank toe?ectively respond to climate change and achieve long-term sustainability.
Sensitivity Analysis of Environmental Factors:
The Bank strategically targets enterprises within industries that exhibitheightened sensitivity to environmental risks, including chemicals, printing anddyeing, and non-metallic mineral products.Internal Credit Rating Downgrade:
It is assumed that customers classied as either normal or concern within theve-level classication system are susceptible to various inuences stemmingfrom energy conservation and emission reduction policies, as well as theirability to meet environmental assessment standards. Under mild, moderate, andsevere scenarios, it is anticipated that their internal credit ratings will experiencedeclines of 2, 3, and 4 levels, respectively.Result Application:
We evaluate the impact on the quality of the Bank’s credit assets across thesethree scenarios. The ndings are instrumental in informing our credit approvalprocesses, guiding the formulation of credit policies, establishing limits,conducting post-loan monitoring, and enhancing our risk reporting mechanisms.
Physical risk
Acute
We remain vigilant about the occurrence of geological natural disasters during project construction,including projects within the manufacturing sector. We work to safeguard against risks that these eventsmay pose to borrowers’ ability to repay, thereby minimizing potential threats to the security of relatedbusinesses. Additionally, we are committed to strengthening our green o?ce initiatives, enhancing ournatural disaster early warning and prevention systems, and implementing regular emergency drills toensure preparedness.Chronic
We are proactively engaged in stress testing for climate and environmental risks, systematicallyintegrating these risk factors into our quantitative models. Based on the insights gained from thisanalysis, we take timely action to implement e?ective risk prevention and control measures.
Transformationrisk
Regulationsand policies
We enforce a “veto” system for environmental protection and strengthens the integration ofenvironmental protection labels into our operations. Through our risk early warning system and post-loan management practices, we e?ectively monitor and manage high-energy consumption and high-emission clients. Simultaneously, we are focused on optimizing the green composition of our assetportfolio and increasing support for high-quality industries that prioritize low energy consumption andlow emissions.Technology
We closely monitor the carbon emissions, reduction e?orts, and energy-saving transformations of ourinvestment and nancing projects. We are committed to thoroughly assessing the energy-saving andemission-reduction impacts of our customers’ operations. Moving forward, aligned with relevant policiesboth within and outside the Bank, we will enhance our support for the low-carbon transformationinitiatives of high-quality and promising clients. In addition, we will conduct comprehensive marketanalyses to strategically position ourselves in the digital transformation space. Our approach willensure that our upgrades are closely aligned with business needs while e?ectively managing the risksassociated with potential misalignment in technical investments.
Market
We will progressively enhance asset allocation in alignment with our green finance developmentstrategy. We aim to increase the focus on green nance topics in our long-term communication withinvestors and to comprehensively develop products and services that are climate and environmentallyfriendly.Reputation
We are committed to implementing key initiatives in line with our green finance strategy. We willcontinually enhance our performance in green finance and sustainable office operations whilestrengthening our guidance for customers in these areas. Additionally, we will disclose information to thepublic and the market through environmental reporting to build a positive reputation and boost publictrust.
Risk typeRisk factorRisk mitigation measures
Climate Risk Response Measures of Changshu Rural Commercial Bank
Quantitative Climate Risk Analysis by Changshu Rural Commercial Bank
Climate Opportunity Management Measures of Changshu Rural Commercial Bank
Mild Scenario
Moderate Scenario
Severe Scenario
Opportunity typeOpportunity factorManagement measures
Product and serviceopportunities
As a key aspect of national strategic emergingindustries, the green sector has given rise todiverse and tailored financial needs amongits enterprises. By consistently and steadilypromoting the innovation of green financeproducts, we can enhance the adaptability ofour corporate financial service system andimprove our service capabilities in alignmentwith national development strategies.
To e?ectively address the agriculture, rural areas, and farmersas well as the needs of small and micro businesses, we mustenhance the innovation of green credit products. This involvesconducting thorough market research and timely developingand introducing a range of standardized loan financingmodels and low-carbon financial products. Additionally, weshould continuously strengthen our support for technologicaladvancements to provide convenient financial services forenvironmentally conscious clients. By embedding green nancialservices more comprehensively into our offerings, we canbetter meet the nancing needs of the green sector and provideimpactful support.Market opportunities
The development of the carbon market and theincreasing nancial attributes of carbon tradingpresent signicant opportunities for innovatingour credit products. By creating carbonfinance offerings, we can establish a distinctcompetitive advantage and better align with thegrowing trend toward green and low-carbontransformation.
We should diligently research the policies governing the carbonmarket and carbon nance. Leverage our valuable research andcustomer resources, we can analyze and assess the evolvingtrends in carbon finance, proactively developing a range ofcarbon nance products.
Management of Climate-related Impacts, Risks, and Opportunities
Climate-related Indicators and Objectives
5657Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportEnvironment Commitment Advances A Beautiful Homeland
Green Finance for Deeper and Broader Development
Changshu Rural Commercial Bank is committed to enhancing its green nance strategy. To this end, it has implemented the Green FinanceDevelopment Strategy (2020-2025), which serves as a guiding framework for the entire organization. The Bank provides loan support for projectsfocused on energy conservation, emission reduction, and urban infrastructure development. In alignment with its green credit developmentstrategy, the Bank prioritizes three key objectives: mitigating environmental and social risks, accelerating the growth of green business initiatives,and strengthening its commitment to social responsibility. These e?orts not only bolster the bank’s green nance initiatives but also seamlesslyintegrate the principles of environmental sustainability and green development into all aspects of its operations and management.Additionally, the Bank has established a comprehensive green credit policy and management system, anchored by “one policy” and reinforcedthrough “four mechanisms”. This framework ensures stringent oversight of credit investments in high-pollution and surplus industries, allowing theBank to sustain a healthy growth trajectory in its green credit initiatives year after year. In the next phase, Changshu Rural Commercial Bank willenhance its support for green businesses by ensuring a steady ow of nancing and establishing a robust green and low-carbon nancial servicesystem that fosters sustainable development.
Board
Changshu Rural Commercial Bank integrates relevant aspects of ESG management into the operational guidelines of its Strategy and RuralFinance Committee, which operates under the Board of Directors. This integration enhances the standardization of social responsibilitymanagement and continually elevates the Bank’s ESG governance levels and capabilities. The Board of Directors, along with the Strategy andRural Finance Committee, reviews key documents such as the Green Finance Development Strategy (2020-2025) and the Strategic DevelopmentPlan (2024-2026). They actively assume responsibilities for strategic decision-making related to the bank’s sustainable development initiatives,including e?orts to address climate change.DepartmentsThe Bank is committed to responding proactively to the regulatory authorities’ call for legal institutions to establish dedicated green nancedivisions. We view green nance as a crucial element in serving the real economy and fullling our social responsibilities, leveraging nanceto e?ectively support sustainable development. To enhance the quality and e?ciency of our green nance initiatives, we have established adedicated Green Finance Department within the Corporate Banking Division.
Dedicated to the comprehensivedevelopment of green nanceinitiatives across the Bank.
Take the lead in exploring andinnovating within the realm ofgreen nance, including but notlimited to green products, greeninvestments, green bonds, andgreen trusts.
Set specic evaluation indicators forgreen credit, and facilitate regularassessments of our performance.
Oversee the building and managementof a specialized talent team focusedon green nance initiatives across theBank, including developing targetedtalent cultivation and business trainingplans.
Formulate an annual promotion plan,complete with clearly dened targetsfor green credit.
Lead in researching and analyzingthe green nance business acrossthe Bank, systematically collectingand studying market demandsas well as the developments ofour peers within the eld of greennance.
Changshu Rural Commercial Bank is proactively establishing a green nance governance system and implementing a vertical managementstructure dedicated to green nance. Responsibilities for managing green nance are clearly dened at every level, from the Board of Directorsto senior management and specialized departments. This approach ensures that sustainability issues, including climate change, are e?ectivelyintegrated into the Bank’s comprehensive governance framework.Green Finance Strategy
Green Finance Governance
Green Credit Policies andManagement System
Key Responsibilities of the Green Finance Department at
Changshu Rural Commercial Bank
Organizational Structure for Green Finance of Changshu Rural Commercial Bank
General Meeting
Senior Management (President O?ce)
Board of DirectorsSupervisory Committee
Green Finance
Dept.Branches andSub-branches
General O?ceCorporate Banking Dept.
Other Depts
within theHeadquarters
Strategy and RuralFinance CommitteeBoard O?ce
SupervisoryCommittee O?ce
Strategy Formulation
Green Innovation
Target Breakdown
Green Development
Performance
Evaluation
Green Finance Talent
Construction of the Green Finance System
Three Tasks for Green CreditStrategic Developmen
01.Prevent Environmental and Social Risks
02.Accelerate the Development of Green Business
03.Enhance Corporate Social Responsibility Performance
One policy refers to green credit policy
Four mechanisms refers to approvemechanism, assessment mechanism,due diligence exemption mechanism
and individuation mechanism.
5859Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportEnvironment Commitment Advances A Beautiful Homeland
Changshu Rural Commercial Bank is dedicated to establishing and enhancing itsenvironmental and social risk management system. We have issued the Guiding Opinionson Credit Granting to align with our commitment to green nance principles. This involvesthe strategic allocation of credit resources and the integration of environmental, social,and governance criteria throughout the credit granting process. We are committed toimplementing the “veto” system that prohibits funding for businesses that fail to meetenvironmental protection and workplace safety standards. Specically, we will not approvecredit for any new businesses with an environmental protection rating of black or red.Furthermore, we will refrain from accepting new clients with significant violations inenvironmental protection, quality, technology, or safety that have not yet been rectied. Forbusinesses with an environmental protection rating of yellow, we enhance risk monitoringand promptly adjust credit limits based on their risk prole.
Supporting the growth of the green industry and fostering a low-carbon, sustainable transformation is central to our mission. At Changshu RuralCommercial Bank, we seamlessly integrate green finance with our commitment to social responsibility and long-term sustainability, activelypromoting green investments and nancing solutions to empower industrial development.By the end of 2024, the Bank’s green credit portfolio had reached 2.739 billion RMB, representing a year-on-year growth of 4.26%. We serveda total of 3,277 green loan customers. In addition to successfully advancing our green finance initiatives, we have also seen a continuousemergence of environmental and social benets.In 2024 alone, our green loans were allocated across six categories of green industries, with the following proportions: infrastructure greenupgrading (41.45%), energy conservation and environmental protection (37.63%), ecological environment (8.08%), clean energy (6.84%), cleanproduction (5.18%), and green services (0.81%).Simultaneously, we have been methodically increasing its green bond investments. In 2024, we added ve new green bond investments, totaling212 million RMB. By the end of that year, our green bond investment balance reached 1.422 billion RMB.
In addition, we are committed to enhancing the institutional framework to boost serviceefficiency for our green credit customers. We have implemented a “green channel”approval system and a “fast track” loan review process, ensuring expedited creditapprovals for businesses and customers that adhere to the principles of sustainability,low-carbon initiatives, and the circular economy. This streamlined approach simplies andaccelerates the credit review process.
For projects and customers that meet our criteria, we implement measures suchas parallel operations between approval personnel and account managers, aswell as expedited loan reviews. We have established a business managementmodel that integrates front o?ce marketing e?orts with mid o?ce credit approvalprocesses to enhance our support for these customers.We simplify the documents necessary for credit granting for high-quality greenfinance projects and streamline the credit approval process. By using a tieredand categorized approach to credit granting, we enhance approval e?ciency. Forgreen credit requests under 15 million RMB, approvals can be completed within
1.5 working days, while requests over 15 million RMB can be nalized within 5
working days.
Businesses with an environmental protection rating of black or red;businesses that have committed signicant violations of environmentaland safety laws and regulations; businesses that require closemonitoring in areas such as energy conservation, water conservation,emissions reduction, environmental protection, and safety.
We develop a plan to minimize and withdraw asquickly as possible.
Green Channel
Fast Track
We enhance risk monitoring and promptly adjustcredit limits based on their risk pro?le.Businesses with an environmental protection rating of yellow.
Institutional Development
Progress
业绩说明会
Credit GrantingPerformance ofChangshu RuralCommercial Bank
163,281
Business credit approvals
19,802,415
Credit amount to small andmicro businesses
10k RMB
334,179
Green credit transactions
Green credit amount
10k RMB
85.73
Share of credit to small andmicro businesses
%
Access Guidelines for Corporate Loan Customersof Changshu Rural Commercial Bank
Green Investing and Financing Performance of Changshu Rural Commercial Bank
Support Mechanism for Green Credit Customers
2023 value
2023 value
2024 value
2024 value
Unit： Billion RMB
Unit： Billion RMB
2.627
1.290
2.739
1.422
Green credit loans
Balance of green bonds holdingsGreen bonds
Balance of green credit loans balance
Green Investing and Financing Management
6061Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportEnvironment Commitment Advances A Beautiful Homeland
Impact on Environment of Business Activities of Changshu
Rural Commercial BankRepresentative Green Finance Innovation Products of Changshu Rural Commercial Bank
Changshu Rural Commercial Bank actively leverages its finance and resource strengths to enhance its green finance product offerings. Bycontinuously expanding its green credit support, the Bank is broadening nancing channels for local enterprises, enabling them to pursue energyconservation and emission reduction initiatives e?ectively. This commitment not only fosters the growth of local clean energy and environmentalprotection industries but also facilitates a structured transition toward low-carbon practices from an industry support perspective. In doing so, theBank plays a vital role in Suzhou’s e?orts to achieve carbon peak and carbon neutrality.Furthermore, we proactively collaborate with authorities in ecological protection, agriculture, energy, water resources, and transportation. Weactively engage in initiatives like the Golden Ring Dialogue to stay informed about relevant projects, engineering plans, and the action items tiedto the local green development agenda. Our credit resources are strategically directed toward industries and enterprises that prioritize low energyconsumption, minimal resource use, reduced pollution, and lower emissions.By the end of 2024, we have established a comprehensive green nance product matrix. With a focus on meeting the green nancing needsof businesses, we have launched a series of standardized loan nancing models and low-carbon nancial products. Notable o?erings includethe Suzhou Carbon Finance, Distributed PV Generation Mortgage Loan, Environmental Protection Loan, and Pollution Discharge Loan. Theseinnovative products have transformed aspects such as loan targets, collateral methods, loan purposes, and approval processes. Through theseinitiatives, we have gained valuable practical experience that will inform the continual evolution of our green nance products and services. Thisfoundational work sets the stage for sustainable growth and innovation in the future.
Working capital loans are available to agriculturally-related enterprises, small and micro businesses,and private companies that are recognized as key green enterprises supported by central bank fundingin Jiangsu Province. These loans primarily serve to fulll the capital needs of energy conservation andcarbon reduction projects, as well as to cover the operational costs of businesses dedicated to thesee?orts.For credit loans, the maximum amount available is capped at 10 million RMB, with a loan term notexceeding three years. Enterprises that demonstrate signicant achievements in carbon reduction willbenet from our preferential interest rate approval mechanism.
A loan in RMB is provided to buyers who lease and operate solar distributed generation energyequipment, which is used to purchase this equipment from energy manufacturers.The maximum loan amount will not exceed 70% of the total value of the equipment purchase contract.The loan term is based on the economic benefits derived from the annual power generation of theequipment, with a maximum duration not to exceed 10 years.
Suzhou Carbon Finance
Distributed PV Generation Mortgage Loan
This loan initiative is a collaborative effort between the Jiangsu Department of Finance, the JiangsuDepartment of Ecology and Environment, and the Jiangsu Rural Credit Union. By creating a loan riskcompensation fund specically for ecological and environmental protection projects, the program o?erscredit enhancement and risk mitigation for enterprises in Jiangsu Province engaged in various initiatives,including pollution prevention, ecological protection and restoration, the construction of environmentalprotection infrastructure, and the development of environmental protection industries.
Environmental Protection Loan
Borrowers who hold the right to discharge pollutants obtained through paid means and confirmed inthe form of a pollutant discharge permit can apply to the Bank for a RMB working capital loan for theirnormal production and business operations. This loan is mainly used to meet the capital needs generatedby the borrower’s energy conservation and environmental protection transformation as well as its dailyproduction and business activities.The maximum loan amount for a single account shall not exceed 20 million RMB, and in principle, itshall not exceed 70% of the evaluated value of the pollutant discharge rights held by the borrower. Theguarantee method is credit, and the pollutant discharge rights held by the borrower shall be additionallypledged as collateral.
Pollution Discharge Loan
Green Concept, Operation First
Changshu Rural Commercial Bank is committed to continuously monitoring resource usage and waste generation throughout its operationalprocesses. To mitigate the impact on the environment, we implement a range of strategies aimed at minimizing resource consumption and wasteproduction. In 2024, the primary energy resources utilized in our operations included gasoline, electricity, water, and paper.In our operation process in 2024, the consumption of gasoline from the bank’s own vehicles was 362.562.05 liters, natural gas 82,133.64 cubicmeters, purchased electricity 43,402,641.36 kWh, the total annual GHG emissions (scope 1 and scope 2) 25,184.54 tCO
e and the annualcomprehensive energy consumption was 5,823.41 tce.
Note: The number of newly increased outlets of the Bank was 2 and the village bank was 20.
Changshu Rural Commercial Bank is committed to enhancing its environmental initiatives andhas been exploring innovative approaches to create a green, low-carbon, and collaborative o?cemodel. Leveraging nancial technology, the Bank is continually expanding its paperless counterservices and actively promoting the online delivery of services and management, leading to a fullypaperless o?ce environment. In 2024, we successfully reduced paper usage by 61 tons, which isapproximately equivalent to a reduction of 90 tons of carbon dioxide emissions.At the same time, we e?ectively reduce carbon emissions in our o?ce operations through energyconservation renovations and management measures. We systematically promote energy-savingrenovations, including upgrades to our building’s air conditioning system, overhauls of our datacenter infrastructure, and improvements to our lighting systems. These e?orts have enabled us toachieve more precise automatic control of our air conditioning units. Additionally, we continuouslydisplay awareness-raising signs in our o?ces and cafeterias, encouraging everyone to turn o?lights when leaving and to save water and electricity.
Water and Electricity Conservation Logos ofChangshu Rural Commercial Bank
Carbon Reduction and Energy Conservation
Green Finance Product Innovation
Resource Consumption and Waste Management in Operations
Green Operation Initiatives
Indicator Unit2022 value 2023 value 2024 valueTotal water consumptionTon 198,170.00 191,842.00 206,948.78Consumption of gasolinefrom the bank’s ownvehicles
L 309,567.59 356,603.10 362,562.05Consumption of natural gasCubic meter 73,999.73 85,318.00 82,133.64Consumption of purchasedelectricity
kWh 33,389,605.00 36,626,419.00 43,402,641.36Annual GHG emissions(scope 1+scope 2)
tCO
e 24,328.39 26,733.10 25,184.54Annual comprehensiveenergy consumption
tce 4,534.51 4,997.89 5,823.41
6263Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportEnvironment Commitment Advances A Beautiful Homeland
Changshu Rural Commercial Bank is actively responding to the national strategies of carbonneutrality and carbon peaking with a vision to build an eco-friendly banking institution. Weare committed to innovative practices by establishing zero-carbon branches and embracingour responsibility to create a conservation-oriented society through the sustainableoperation of our outlets.During the renovation of our outlets, we prioritize the use of environmentally friendlymaterials, such as eco-friendly paints, to minimize the risk of indoor air pollution. Oncethe renovations are complete, a professional third-party inspection company conducts airquality assessments and provides an o?cial report, ensuring a healthy environment for bothemployees and customers.In our ongoing operations, we continuously enhance the e?ciency, sustainability, and low-carbon footprint of our branches. Through various initiatives—such as adopting cleanenergy, optimizing our energy structure, and promoting energy-saving technologies—we arepaving the way for a digital and environmentally conscious approach to banking.By the end of 2024, we operated a total of 11 zero-carbon outlets. These locationsgenerated approximately 429,169 MWh of photovoltaic power, resulting in cost savingsof around 214,500 RMB and a reduction of approximately 373.37 tons of carbon dioxideemissions. In addition to delivering signicant economic and environmental benets, thisinitiative provides a replicable and scalable model for the green transformation of ourbranches.
Photovoltaic Panels on the Roofs of Changshu Rural
Commercial Bank’s Outlets
In March 2024, Changshu Rural Commercial Bank organized a treeplanting event titled Spring is in the Air: A Celebration of Tree PlantingDay. The initiative attracted participation from over 30 employeefamilies, who came together to actively engage in environmentalstewardship. This hands-on event not only encouraged employees toembrace the principles of environmental protection, but also plantedthe “seeds” of green development in the hearts of their children.Through this, the Bank promoted a culture of sustainability and low-carbon living within the community, reinforcing its commitment tofostering a greener future for all.
Hong Haibo, a driver at Changshu Rural Commercial Bank, hasgarnered significant attention on social media through his shortvideo account “A Little Spinach” dedicated to environmentalprotection, his account features engaging footage of garbagecollection during plogging—jogging while picking up litter—aswell as relatable and interactive moments from his efforts. Hisvideos inspire viewers to appreciate the natural environment andtake action to protect our beautiful homeland. As a result of hiscommitment to green public welfare initiatives, Hong has receiveda growing number of likes and accolades. He has been awardedwith an Advanced Individual in Corporate Culture and HappyRunning Enthusiast.
Changshu Rural Commercial Bank has launched a weekly volunteerinitiative where employees gather to clean up Xinshiji Avenue.This e?ort not only beauties the city and enhances the local livingenvironment but also fosters teamwork and cultivates a sense ofindividual responsibility among employees. By actively engaging inthis public welfare activity, the Bank demonstrates its commitment tosocial responsibility and environmental stewardship. Moreover, thisinitiative aims to inspire community involvement, encouraging morepeople to participate in protecting the environment and collectivelyadvancing the cause of sustainability.
Case
Case
Case
Tree Planting EventThe Environmental Guardians fromChangshu Rural Commercial BankIn pursuit of low-carbon development throughout our operations, the Bank actively engages in green public welfare initiatives. By doing so,Changshu Rural Commercial Bank contributes to the sustainable growth of both the community and society as a whole.
We actively promote and embody the cultural principle of embracingthe grand concept of food and ensuring food security. We foster anenvironment that values thriftiness, opposes waste, and encouragesa love for grain conservation. To support this initiative, we rigorouslymaintain a daily kitchen waste log and monitor food waste trends throughmonthly aggregated data. Additionally, we ensure that our handling ofkitchen waste complies with local regulations.
Food Conservation Initiatives at Changshu Rural Commercial Bank
Green Initiatives for Public Welfare
Food Conservation
zero-carbon outlets
21.45
result in cost savings
10k RMB
tons
373.37
reduction of approximatelydioxide emissions
429,169photovoltaic power
MWH
Overview of Photovoltaic Power Generation Projects at Changshu Rural
Commercial Bank
202220232024
We launched photovoltaicpower generation pilotprojects at the FushanXiaoqiao Sub-branchand the WangzhuangYingyangqiao Sub-branch.
We installed photovoltaicsystems on the rooftops ofsix properties: the ZhouxingSub-branch, the ZhaoshiSub-branch, the Xushi Sub-branch, the Shanghu Sub-branch, the Dayi Sub-branch,and the Mocheng ArchiveBuilding.
Projects are underway atthe Haiyu Sub-branch,the Baimao Sub-branch,and the Guli Sub-branch.The installations havebeen completed, and weare currently awaitinggrid connection to initiatepower generation.
Changshu Rural Commercial Bank’s
Weekly Garbage Picking Volunteer
Initiative
Green Outlets
Embracing Responsibility toExpand Development Opportunitiesand Foster Growth
Section 3
Changshu Rural Commercial Bank is dedicated to advancinginclusive finance, striving to ensure that diverse groupshave access to convenient and efficient financial services.We continuously innovate our service models and nancialofferings for small and micro businesses by establishing arobust credit system, streamlining service processes, andbroadening our service channels. Through these proactivemeasures, the Bank exemplifies the responsibility andcommitment of a finance enterprise, making a meaningfulcontribution to rural revitalization and local prosperity.Together, we are making signicant strides toward a brighterfuture of shared prosperity.
Responses to UN SGDs
Performance Highlights in 2024
98.02
2,391
Customer satisfaction
Total investment in the purchase ofdomestically produced products
Complaints resolution rate
%
10k RMB
%
Embracing Responsibility to Expand Development Opportunities and Foster Growth
Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) Report
6667Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportEmbracing Responsibility to Expand Development Opportunities and Foster Growth
Changshu Rural Commercial Bank is dedicated to establishing a premier demonstrationbase for digital currency in the cultural tourism sector. To enhance the ticket purchasingexperience at the popular tourist destinations of Shajiabang and Jiangxiangcun, the Bankhas integrated digital currency receipt functionality for ticket sales, amusement areas,and local merchants. Visitors can take advantage of digital currency self-service ticketvending machines, and the Bank has extended digital currency receipt capabilities tonearby hotels and specialty shops. Furthermore, the Bank supports the reservation andapplication services for digital currency hard wallets. To improve user experience, somePOS machines have been upgraded to facilitate tap-to-pay functionality for hard wallets.This enhancement greatly optimizes the digital currency experience for diverse groups,including foreign visitors and the elderly.The Bank has established nine foreign currency cash service outlets in Suzhou tofacilitate the free exchange of six major foreign currencies, catering to the needs offoreign nationals. Each outlet is equipped with advanced facilities and features bilingualsignage to enhance accessibility, o?ering professional English services for customers.The International Business Department has formed a foreign language service team,while the Operations Management Department regularly conducts training sessions onforeign currency anti-counterfeiting measures to ensure professionalism and security inforeign currency cash services.
To further advance the Jingsu Rural Credit Union’s special project aimed at establishing and promoting specialized branches, Changshu RuralCommercial Bank is actively implementing the 123 Project. This plan includes the completion of ve specialized outlets by 2024, focusing on theCentral Business Department, Suzhou Branch Business Department, Shajiabang Branch, Haiyu Branch, and Dongbang Branch. By 2025, weaim to expand this number to ten specialized outlets, and by 2026, we expect to reach a total of fteen specialized outlets. In addition, by 2026,the Bank plans to establish 30 Four-in-One Demonstration Points, enhancing its service o?erings.
Shajiabang Branch:
Revolutionary Specialized Outlet Leveraging the richrevolutionary resources of Shajiabang, the branch has seamlesslyintegrated revolutionary culture with financial services, creatinga distinctive financial service brand inspired by this heritage.Through initiatives such as establishing revolutionary culturebases, organizing relevant events, and focusing on serving theassociated customer groups, the branch not only preserves theessence of red culture but also enhances its brand image andsocial inuence. This approach has resulted in a win-win situation,yielding both economic and social benets for the community.
Central Business Outlet:
Yanguichao Outlet Empowered Technologies The CentralBusiness Department draws inspiration from the design conceptof “Yanguiichao” (Swallows Returning to the Nest). The hall isdivided into eight areas: Digital Nest, Financial Zone, Joy Nest,Rest Nest, Learning Nest, Cloud Nest (Live Streaming Room),In-Branch Store, and Swallow Pocket Park. It is committed toproviding customers with comprehensive services and uniqueexperiences. By hosting a variety of vibrant activities, thebranch continually enhances the leisure life of local residents,establishing itself as an attractive bank within the community.Automatic Ticket Vending MachineSupporting Foreign Currency and Digital
Currency PaymentsService Measures for Foreign Nationals by Changshu Rural Commercial Bank
Overview of Specialized Outlets at Changshu Rural
Commercial Bank
The Bank has established nine outlets with foreign currency cash feature in Suzhou, including one in the urbanarea of Changshu and eight in the central towns of Changshu. These outlets facilitate the free exchange ofsix major foreign currencies, such as the US Dollar (USD), Euro (EUR), and British Pound (GBP), e?ectivelymeeting the basic needs of foreign nationals. All foreign currency exchange outlets prominently displaycurrency exchange signage and service hours. They are also equipped with the necessary hardware toensure smooth operations. Bilingual signage is available for business hours, service suspension notices, andother important indicators, ensuring that our outlets are well-equipped and clearly marked for e?cient foreignexchange services.Each branch is sta?ed with employees trained to provide English-language services. All tellers and operationssupervisors at our foreign exchange outlets are skilled in handling individual cash deposits, withdrawals, andforeign currency exchange transactions. To address challenges such as high teller turnover and varying levelsof prociency in foreign exchange operations, our International Business Department has established a foreignlanguage service team. This team is dedicated to providing comprehensive and high-quality support to ensurea seamless customer experience.The Bank is committed to advancing the establishment of foreign exchange outlets, strengthening teamdynamics, and enhancing the quality of foreign currency cash services. The Operations ManagementDepartment collaborates with professional foreign currency training institutions to provide courses andorganizes training sessions focused on the anti-counterfeiting features of major foreign currencies for sta? atexchange outlets and relevant departments. This initiative e?ectively improves the ability of our cash handlingsta? to identify counterfeit foreign currency.
Comprehensive Outlet Con?guration
Adequate Sta?ng
Comprehensive Business Training
Empowering Through Finance: Fostering Prosperityin the Real Economy
Services for Broader Engagement
Financial Service Accessibility
6869Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportEmbracing Responsibility to Expand Development Opportunities and Foster Growth
By the end of 2024, the Bank had a total of 170 branches, which included 1 Central Business Department, 39 local sub-branches, 7 branches inother regions, 35 sub-branches in other regions, and 88 sub-o?ces. These outlets are strategically located across the regions of Suzhou, Wuxi,Zhenjiang, Nantong, Yancheng, Yangzhou, Taizhou, Lianyungang, Huai’an, and Suqian.
The Changyin Life APP seamlessly integrates life services, employee services, and online financial services,offering customers intelligent, scenario-based, mobile, and personalized solutions. In 2024, the Bank launchedthe Changyin Life mini-program as a new customer acquisition platform, e?ectively streamlining the live-streamingcustomer acquisition process. It also introduced a group buying feature and food coupon redemption capabilities,which help enhance customer loyalty.In partnership with Huawei, the Bank successfully launched a HarmonyOS version of its app, addressing thecompatibility issues faced by HarmonyOS users. Additionally, the app’s interface has been optimized to be moreelderly-friendly, providing older customers with a more convenient and thoughtful operational experience, as well asbetter product services.It successfully integrated a precious metals marketplace, allowing for corporate account payments for purchasesand providing users with a more convenient trading channel for precious metals. The app also features a corporatetreasury functionality, enabling seamless role switching and enhancing the convenience of corporate treasuryservices. Additionally, a unied view for bills has been launched, o?ering an integrated display of bill information,allowing users to clearly and intuitively understand the relevant details.
The Bank has launchedan elderly-friendly appinterface designed to makeit easier for older users tonavigate and utilize theapp.
For our young users, the Bank has launched a special “lucky money” product, supporting deposits starting from 500 RMB. Thiso?ering is designed for children and their parents, featuring personalized deposit certicate designs with the option for handwritten orprinted blessings.Our signature brand activity, the Summer Mobilization event, has garnered widespread recognition across various sectors of society.Now in its 11th season, this year’s theme is Dudu Swallow’s Summer Research Camp, which includes engaging activities suchas bird-watching, little bankers, and little reghters. These activities are aimed at enhancing our brand image, rewarding valuedcustomers, and expanding our brand inuence.
At branch entrances, the Bank has implemented barrier-free access ramps,displayed service hotlines, and installed service buttons. It also offerswheelchairs and other useful devices to help users with physical disabilitiesenter and exit the branches seamlessly.Inside the branches, you will find reading glasses and magnifying glassesof various strengths, as well as Braille cards and Braille keyboards availableat external counters to enhance service accessibility for visually impairedcustomers.The lobby sta? are equipped with tablets, and dedicated service windows o?ernon-verbal communication cards and writing boards to facilitate communicationfor hearing-impaired users.
For social security cardholders, the Bank has launched exclusive deposit products with a minimum deposit requirement of 5,000RMB, bundled with a selection of benets.In Changshu, we have deployed 51 social security card issuing machines, and 109 branches across the city o?er instant online cardprocessing services, providing convenience for customers in both card issuance and replacement.The Bank collaborates with the Human Resources and Social Security Bureau to develop and expand the all-in-one card application,which encompasses a wide range of services, including park recharge, bus fare recharge, public bicycle access, sunshine benets,and smart canteens.We also o?er various nancial incentives such as fuel discounts, park recharge discounts, and food merchant discounts, providingconsumption benets to the general public.Furthermore, the Bank has integrated nearby social security services, enabling residents to e?ciently manage their social securitymatters.
For salaried customers, the Bank has launched a range of nancial products tailored to meettheir needs. These o?erings include deposits and regular investments, citizen loans, exclusivedeposits for new citizens, and a series of six-month wealth management products. Additionally,the Bank provides customized savings plans that automatically open a xed deposit accounteach month after enrollment, allowing salaried customers to better plan their savings.To facilitate the requirements of new citizens for returning home and making interbanktransfers, the Bank has introduced a new citizen-exclusive card, which includes three freeinterbank transfers each month.Furthermore, the Bank has organized initiatives such as the New Citizen Home in Suzhou andvarious new citizen service activities labeled Five Entries. In partnership with the Suzhou NewCitizen Service Innovation Lab Alliance, the Bank has engaged with enterprises, communities,schools, rural areas, and households to promote nancial services specically designed fornew citizens.
Disabled Users
Social Security Cardholders
New Citizen GroupsElderly Users
Child Users
ChangyinBusiness APP
Changshu RuralCommercial Bank APP
Changyin Life APP
Expanding Outlet Coverage
Optimizing Online Service:
Satisfying Special Needs
7071Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportEmbracing Responsibility to Expand Development Opportunities and Foster Growth
Changshu Rural Commercial Bank is dedicated to supporting the growth of domestic demand by harnessing the power of nancial technologyand retail operations. Our goal is to connect with consumers and merchants alike, strengthening consumer condence and invigorating spending.We strive to improve the quality of life for our customers and address their increasing desire for a better lifestyle. As of the end of 2024, we issuedpersonal consumer loans totaling 25.7 billion RMB, an increase of 1.343 billion RMB, reecting a year-on-year growth of 5.51%.
To meet the needs of customers seeking regular forcedsavings, the Bank has introduced the Monthly SalarySavings, a regular investment product. Customers caneasily set up a monthly xed deposit plan that includesautomatic deductions and automatic principal andinterest payments upon maturity.
With gold prices on the rise, ordinary consumersare shifting away from daily gold jewelry purchasesand turning to the practice of exchanging old goldjewelry for new pieces. This trend reflects consumers’desire to make smart financial choices while updatingtheir accessories. The Bank has seized a significantopportunity by partnering with precious metalscompanies and integrating our existing branch resourcesto create an innovative gold exchange service. Thisoffering allows customers to access high-qualityproducts while revitalizing their household gold reservesand improving gold utilization.
To expand the scale of regular savings, the Bank haslaunched a customer engagement activity centeredaround Changshu Noodle Eating. Customers who meettheir regular savings targets will receive correspondingreward points, encouraging them to save while enjoyinga local culinary favorite.
This year, the Bank has launched a new preciousmetals accumulation service on our mobile bankingplatform. This service features seamless end-to-endintegration, allowing customers to easily navigate fromaccount opening to gold accumulation, redemption,and exchanging for physical precious metals.Complemented by targeted marketing activities, marketinsights, and official account articles, the Bank aimsto enhance customers’ understanding of accumulatedgold investment and increase their willingness to invest.With features such as ultra-low entry prices, diverseinvestment options, real-time fund transfers, andextended trading hours, our accumulated gold serviceprovides flexible and varied investment methods,signicantly enhancing the range of investment choicesavailable to customers.
Consumer Finance Initiatives at Changshu Rural
Commercial Bank
Innovative Products of Changshu
Rural Commercial Bank
Credit Cardholders
The Bank has launched the 50% Off Storm - 10 RMB Flash Sale for Premium Couponscampaign, which features 10 different types of coupons, including JD E-cards, Hema giftcards, Tmall shopping vouchers, and Chagee coupons. These offers cater to various needs,encompassing areas like dining, shopping, and online platforms. In line with the nationalconsumption subsidy initiatives for electric vehicles, home appliances, and digital products, theBank is providing interest-free credit card installment plans and various discount o?ers, alongwith additional subsidy funds to enhance the overall consumer experience.
Car Owner Cards
The Bank is committed to continuous product innovation. In August, we introduced the FeiyanCar Owner Card, designed to o?er more convenient and intelligent nancial services for our carowner customers. During the promotional event, customers within our business jurisdiction canenjoy a variety of exclusive benets, including giveaways at gas stations, complimentary carwashes, charging rewards, gifts for new customers, discounts on car purchases, and incentivesfor enrolling in driving schools. This event has seen the successful issuance of a total of 22,000cards.
Digital RMB
The Bank has once again upgraded its digital currency system by integrating the digital currencyfunctionalities of multiple operating institutions. This enhancement enriches the diversity of itsdigital currency o?erings and strengthens our unique digital RMB business, marking a signicantadvancement in the development of the Changshu Rural Commercial Bank’s mini digitalcurrency app. We are continuously enhancing our system’s capabilities. We have successfullyconnected the full-function digital currency systems of six key institutions: Agricultural Bank ofChina, Industrial and Commercial Bank of China, Bank of Communications, Industrial Bank,Postal Savings Bank of China, and China Construction Bank. Additionally, we have implementedthe “direct connection at one point” feature from the Digital Currency Research Institute. Thiscomprehensive integration ensures that our customers can easily access and utilize our digitalcurrency services through multiple channels.Shopping Festivals
The Bank has launched a special spending milestone program in conjunction with the JD.comGrand Promotion (618). Customers who reach various spending thresholds will receiveshopping vouchers ranging from 5 to 100 RMB, which can be combined with platform discountsto encourage increased spending. During the Double 11 shopping event, the bank is hosting aspending lottery. Customers who use their credit cards for purchases can enter the lottery fora chance to win rewards such as points, instant discounts, Xiaomi phones, watches, and otherexciting prizes.Travel andTransportation
During the Spring Festival period, when travel and tourism demand reaches its peak, the Banklaunches a special local travel promotion. Customers who spend 200 RMB or more will receive a20 RMB discount. This o?er applies to the purchase of high-speed rail tickets, airline tickets, andhotel bookings, making it easier for travelers to enjoy discounts during this busy season.
Monthly Salary Savings:
Gold Exchange:
Let’s Meet Over Noodles:
Accumulated Gold:
Consumer Finance Support
7273Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportEmbracing Responsibility to Expand Development Opportunities and Foster Growth
Changshu Rural Commercial Bank is dedicated to supporting private small and micro businesses by o?ering loans of up to 10 million RMB,particularly targeting those within local small business clusters and specialized markets. The Bank has also moderately relaxed its entryrequirements to better serve these businesses. With a service philosophy that emphasizes “focusing on small businesses, deepening services,prioritizing creditworthiness, and transitioning to online platforms”, the Bank remains rooted in the county. It meticulously cultivates relationshipsand provides customized nancial services tailored to a diverse range of customers. Furthermore, the Bank has ramped up its credit loan supportfor micro businesses and individual businesses with strong growth potential and solid credit history, helping them stabilize and expand theiroperations.
This targets civil servants and public institution customers, segmenting this group into six majorcategories and nine subcategories based on product offerings and occupational characteristics.The Bank conducts an analysis of the per capita contribution of customers across various ages,genders, and customer groups to pinpoint those segments most deserving of resource investment.Additionally, it evaluates how holding specific products influences customer assets undermanagement (AUM) and current balances to identify key products and operational models for thesesegments. Through sampling surveys, the Bank gains insights into customer preferences, assessespotential growth opportunities, and establishes targeted strategies for managing customer segmentse?ectively. The Bank plans to develop an integrated benets and rewards system centered around“activate card - use card - primary account”. This includes three key components: card openingbenets, card activating benets, and asset growth benets.To enhance customer engagement, the Bank collaborates with various institutions to create a “onebank, one account” model for jointly managing customer groups. These institutions facilitate thetransfer of customers to the corporate WeChat platform, where dedicated headquarters assistantsconduct centralized operations. These assistants are responsible for addressing daily customerinquiries, promoting products, activities, and financial literacy, as well as organizing regularcommunity events.
A precision component producer, established in 2018, is a micro-enterprise primarily engaged in the research and development (R&D),processing, and sales of precision molds, precision hardware components, electronic products, automation equipment, testing xtures, inspectionequipment, and accessories. This year, the producer acquired two new pieces of equipment, leading to an increase in order volume comparedto last year, which resulted in a funding gap. The Bank was able to address this challenge by providing a loan of 3 million RMB through the MicroBusiness Easy Loan, thereby promptly resolving the customer’s nancing issues.
A microelectronics company established in 2022 specializes in the packaging of integrated circuit smart card chip modules. Its primary productsinclude smart card chip module packaging as well as QFN and DFN packaging. Its customers include prominent rms such as CETC, ShanghaiFudan Microelectronics, Tongxin Micro, and Henghui Technology. Recently, the company needed to invest in new equipment to enhance itse?ciency, planning to spend approximately 4 million RMB on these purchases. In response to their requirements, the Bank provided a loan of 2million RMB through our Equipment Easy Loan, with a repayment term of three years, e?ectively alleviating the company’s nancial pressure.
Providing a Loan to a Precision Component Enterprise and Successfully Overcoming Financing Challenges
Alleviating Financial Pressure for a Microelectronics Company
Strategies Serving Small and Micro Businesses ofChangshu Rural Commercial Bank
Corporate WeChat Strategy
Customer Group Operations
98.02
Customer satisfaction
%
Customer Relationship Management Measures of Changshu Rural
Commercial Bank
Building CustomerInsight Capabilities
Unied Personal Customer View: We are integrating our internal data tags and adding manual soft informationtags to create a comprehensive unied retail customer view. This view encompasses ten key dimensions: basicinformation, relationships, assets, liabilities, products, transactions, risks, value, interests, and preferences. Bydoing so, we provide our frontline sta? with detailed customer proles, tailored product recommendations, andeffective marketing scripts. This initiative enables a seamless closed-loop improvement process between ourheadquarters and branch locations.Segmented Three-Dimensional Customer Matrix:
We are developing a refined customer matrix based on the customer journey, customer tier, and wealthstratication. This system pays special attention to our key demographics, particularly the elderly and children, aswell as high-debt and high-asset customer groups. The goal is to implement precise strategies through e?ectivecustomer segmentation and classication, thereby optimizing our approach to these distinct groups.Panoramic Customer Value Assessment:
We are developing a unified system of retail customer value contribution assessment that comprehensivelyevaluates both customer revenue and non-revenue value contributions. This unified evaluation of customercomprehensive value levels complements our existing customer tier standards and supports the establishmentof matching entitlement systems and intelligent entitlement matching mechanisms. This approach empowers ourfront-line customer service teams and enhances our marketing e?orts.EnhancingCustomer ServiceCapabilities
The Bank has implemented a Three Reaches service mechanism. Through customer segmentation and valueassessment, we have developed a layered and categorized service approach, complemented by a full lifecycleservice system. By utilizing a single contact number and a streamlined form, the Bank ensures that we e?ectivelyreach out to customers, maintain accurate records, and provide exceptional service, ultimately resulting in asignicant enhancement in service quality.EnhancingCustomerOperationsCapabilities
The Bank has developed a comprehensive and standardized operational system across seven key dimensions:
customer groups, products, channel scenarios, performance evaluation, marketing services, data, and systems. Byfocusing on customer growth, scaling improvements, and enhancing account management per person, the Bankhas established a customer product channel recommendation strategy that incorporates expert strategies, whiteliststrategies, and algorithm-based strategies. Additionally, we have created an extensive retail marketing strategy andan opportunity framework within our marketing middle platform. This setup provides a solid strategic foundation forimplementing large retail customer operation models e?ectively.
Supporting Small and Micro Businesses
Changshu Rural Commercial Bank is committed to strengthening customer relationshipmanagement through rened customer segmentation, enhanced communication, value-addedservices, the establishment of professional teams, optimized service experiences, and improvedrisk prevention and control. These comprehensive initiatives enable the bank to gain a deepunderstanding of, and e?ectively respond to, customer needs. As a result, the Bank has not onlyincreased customer satisfaction and loyalty, but it has also e?ectively driven business growth andbuilt a strong brand image. Today, it stands as a trusted nancial service partner for small andmicro businesses, as well as residents in the region.
Inclusive Livelihoods and Enhancing Welfare
Customer Interests
Case
Case
7475Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportEmbracing Responsibility to Expand Development Opportunities and Foster Growth
Measures by Changshu Rural Commercial Bank to Protect the Rights and
Interests of Elderly Customers
Customer Communication Measuresof Changshu Rural Commercial Bank
Special service windows have been established at our outletsto prioritize elderly customers, ensuring they receive promptassistance.
Our professional outreach team, known as the Xiaoyuan ServiceTeam, offers home visits for elderly customers with limitedmobility. This team provides personalized services, includingnancial education and marketing product introductions, allowingsenior customers to access comprehensive financial servicesfrom the comfort of their homes.
Changshu Rural Commercial Bank consistently upholds a customer-centric service philosophy. We focus on the nuances of customer needs,simplify business processes, and help our clients bid farewell to cumbersome procedures, all while saving valuable time. Whether it’s the warmreception and professional guidance provided by our branch sta? or the convenience and e?ciency o?ered through our online service channels,we are dedicated to delivering a comprehensive experience. We aim to turn every interaction and service into a warm connection, fostering adeep bond with our customers. Genuinely prioritizing customer satisfaction, we view it as a key metric for our development and success.
Under the leadership of our headquarters, key personnel and business leadersfrom various departments and branches have come together to implementa Direct Listening mechanism for customer service. This initiative allowsthem to directly listen to customer calls, enabling a continuous exploration ofopportunities for improvement in our products, services, and overall businessoperations.
The Bank has broadened the scope and capabilities of itstelephone banking services. By leveraging 5G messaging,it has e?ectively bridged the gap between voice and videocommunication, thereby extending service capabilities andexpanding customer service coverage. Customers can noweasily perform tasks such as resetting account passwords,updating identity information, lifting account restrictions, andadjusting limits through video verication. Since its launchin November 2024, we have successfully processed 37transactions.
We are transforming our smart devices to be more user-friendlyfor the elderly, addressing their challenges in using moderntechnology and enhancing the efficiency of their bankingtransactions.
We have introduced a dedicated hotline for elderly customers,o?ering 24/7 exclusive services to cater to their needs for onlineconsultations, appointments, feedback, and more. Additionally,the customer service center offers support in local dialects inareas such as Changshu and Yancheng, where we have ahigher concentration of branch locations. This initiative enhancescommunication with our elderly customers and demonstrates ourbank’s commitment to caring for and respecting their needs.
Changshu Rural Commercial Bank has developed policies such as the Customer Financial Information Security Management Policy and theProduction Data Management Policy, which clearly outline the business processes for data management. By aligning with the People’s Bank ofChina’s nancial standards on data security and personal nancial information protection, the bank has also established the Personal FinancialInformation Security Policy and the External Data Management Measures. These measures standardize the collection, storage, transmission,usage, backup, and destruction of customer data, thereby enhancing full lifecycle protection.The Bank has put in place a comprehensive and standardized management system for the collection, storage, transmission, provision, anddeletion of customer information, as well as for third-party collaborations, ensuring robust customer information security and privacy protection.
“Direct Listening” Mechanism for Customer Service
Optimizing Online Service Scenarios
Customer Privacy Protection Measures of Changshu Rural
Commercial BankCustomerInformationCollection
In line with our commitment to data minimization and obtaining proper authorization, we collect personal nancialinformation only after securing the customer’s signed consent through a receipt conrmation process.Customers are encouraged to review our privacy policy, and we ensure that the internet system gathers information onlyafter explicitly obtaining customer consent via the privacy policy module.To enhance security, we utilize password masking technology. This means that when guiding users to enter passwordson the acceptance terminal, client software, or browser, we prevent passwords from being displayed in plaintext.
CustomerInformationStorage
Management Measures: In line with the Information Security Management Guidelines and the Personal FinancialInformation Security Policy, the Bank implements encryption protocols for customer sensitive information. This ensuresinformation security during transmission, processing, and storage. Access to sensitive data is restricted; employees mustobtain approval and are assigned permissions based on the principle of least privilege. Additionally, specic authorizationis required for each task involving sensitive data.Technical Measures: Sensitive information in production environments is processed uniformly through data maskingsystems. Sensitive data is transferred to o?ce networks via secure le transfer platforms, which include regulardata cleaning mechanisms. The Bank has a strict policy prohibiting the use of removable storage media across theorganization. Any special needs must receive leadership approval, and the activation of permissions is managedthrough a whitelisting process. Additionally, restoration software is procured to regularly clean the data on online bankingexperience machines, ensuring the prevention of customer information leaks.
CustomerInformation
Transfer
The Bank has procured third-party services to monitor the exposure of sensitive information on internet platforms,ensuring proactive detection and mitigation of potential data leaks.Security assistants and encryption software are pre-installed on personal terminals to enable functions such asdocument encryption, screen capture watermarking, and screen recording protection, enhancing data security at theuser level.The Bank uniformly employs encrypted mailboxes for sending external les. Prior to external le transfers, approval isrequired for decryption, or self-decryption permissions are granted to specic terminals to ensure secure and controlleddata sharing.The transfer of production-sensitive data to the o?ce network or the internet via the le transfer platform requiresapproval, ensuring that sensitive information is handled with the highest level of security and compliance.Provisionand Deletionof CustomerInformation
In compliance with the Personal Financial Information Security Policy and the Production Data Management Policy,the bank has clearly dened the requirements for the deletion and destruction of personal information. Data must bepromptly destroyed after it has been fully utilized or reached its expiration date. Additionally, desensitized electronicdata, once used, is destroyed under the supervision of the Fintech Headquarters to ensure secure and compliant datahandling.
Third-partyCooperation
According to the Customer Financial Information Security Management Policy, a thorough assessment of third-partypartners’ data protection capabilities is essential. Responsibilities and condentiality obligations must be clearly denedin service agreements to safeguard sensitive information.Condentiality agreements should also be incorporated into contracts related to technology development, services, andequipment procurement. It is imperative to conduct detailed evaluations of the operational status, security qualications,and technical service capabilities of outsourcing contractors.When sharing customer information with third parties, it is crucial to utilize encryption methods, adhering to the principleof least privilege to limit access. Data storage and transmission by third-party organizations must employ strongencryption algorithms and dedicated communication lines. Furthermore, servers should only retain de-identied datafor a maximum of six months. All queries and retrieval actions must be subjected to strict approval processes to ensuresecurity.An annual inspection of nancial mobile client applications should be conducted, focusing on client security and theprotection of personal information. This inspection will ensure that any sharing of consumer personal information withthird parties is conducted in a legal and compliant manner.
Customer Communication
Customer Privacy Protection
7677Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportEmbracing Responsibility to Expand Development Opportunities and Foster Growth
The Bank consistently upholds a customer-centric philosophy and places a high priorityon e?ectively addressing customer complaints. To enhance accessibility, it o?ers multiplecomplaint channels, such as publicizing dedicated hotlines and providing suggestionboxes at its business outlets. Additionally, the Bank has established standardizedprocedures to implement a comprehensive closed-loop management systemcharacterized by the principles of “verify rst, resolve quickly, and review thoroughly”.Upon receiving a complaint, the Bank promptly assigns it according to designated pilotarea lines and assembles a temporary handling team for each case. This team includesa risk control o?cer, a complaint management o?cer, the pilot area director, a businesssupervisor, and the account manager. Following the resolution of the complaint, writtenreports are produced and documented according to the severity of the issue.Furthermore, the Bank proactively communicates common complaint cases through bothonline and o?ine channels, including the Lanxin o?cial account, monthly departmentalmeetings, and employee training sessions. This strategy is designed to strengthen sta?competency in handling complaints effectively. The complaint management team alsoconducts quarterly follow-up visits with complainants, gathering valuable feedback that isshared with the respective pilot areas for continuous improvement. This comprehensiveapproach signicantly enhances the overall service quality of the Bank’s outlets.
Customer FeedbackPerformance of ChangshuRural Commercial Bank
Finance consumptioncomplaints processed
98.8
Complaints resolution rate
Complaints resolutionsatisfaction
%
%
Composition of Complaints byBusiness Category of ChangshuRural Commercial Bank
Composition of Complaints by Cause of
Changshu Rural Commercial Bank
Indicator
2024valueLoan65.39%Bank card19.15%Personal nancial information3.42%
Savings1.64%Debt collection6.98%Banking agency0.55%Payment and settlement1.23%
Others1.64%
Indicator2024 value
Complaints caused by the management policies
business rules and processes of the Bank
81.53%
Complaints caused by debt collection methods and
means
5.75%
Complaints caused by service treatment and service
quality
1.37%
Complaints caused by pricing and fees7.25%Complaints caused by the service settings, equipment
and business systems of the Bank
1.5%
Complaints caused by marketing methods and means0.68%Complaints caused by the right to independent choice0.14%
Complaints caused by the consumer’s fund security0.41%Complaints caused by the consumer’s information
security
0.68%
Complaints caused by product returns0.27%
Complaints caused by contract terms0.42%
Changshu Rural Commercial Bank places a strong emphasis on humanistic care throughout the debt collection process. By leveragingphone calls and WeChat interactions, the Bank fosters a sense of empathy with its customers. This approach not only o?ers understandingand companionship but also helps mitigate resistance and negative emotions often associated with debt collection. By nurturing a supportiveenvironment, the Bank awakens customers’ willingness to repay, enhancing the e?ectiveness of its collection e?orts while fostering a positive,relaxed, and pleasant atmosphere for communication.
Mr. Wang, an employee at a public institution in Wujiang, secureda loan of 1.1 million RMB from the Bank in July 2022, using hisproperty as collateral. Unfortunately, by the end of 2023, hedefaulted on his loan. Upon visiting him on-site, our accountmanager discovered that Mr. Wang was facing a significant debtcrisis. Demonstrating our commitment to compassionate debtcollection, the account manager engaged Mr. Wang in discussions toexplore possible solutions. In February 2024, our e?orts to reach Mr.Wang were met with silence, and after several attempts to connect,we learned he was not intentionally avoiding us but was undergoingemergency treatment due to a sudden illness. Adhering to our warm-hearted debt collection principles, we made several visits to thehospital and his home, where Mr. Wang expressed deep remorsefor his situation. Once he was discharged and with the support of hisfamily, Mr. Wang prioritized settling his loan with us.
Ms. Jiang faced challenges with her 200,000-RMB business loan, which become overdue. The downturn caused by the epidemicled to the failure of her business, and she now relies on odd jobs for a modest monthly income of 3,000 RMB, making it increasinglydi?cult for her to meet her loan obligations. Recognizing her situation, our debt collectors approached Ms. Jiang with empathy andunderstanding, proposing an installment repayment plan that prioritizes the repayment of the principal amount. Ms. Jiang agreed torepay 1,000 RMB each month and expressed a strong desire to have her bank card unfrozen. This would enable her to seek a stablejob and gradually increase her repayment contributions. After discussions, both parties reached a preliminary agreement. Ms. Jiangcommitted to making her rst payment of 1,000 RMB on the 24th of the rst month. Following this initial deposit, we will formalize therepayment agreement and ensure ongoing support and follow-up to assist her as she works towards nancial recovery.
Examples of Compassionate Debt Collection Practices at
Changshu Rural Commercial Bank
Customer ComplaintsCompassionate Debt Collection
7879Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportEmbracing Responsibility to Expand Development Opportunities and Foster Growth
In August 2024, Changshu Rural Commercial Bank launched an engaging initiativecalled the Summer Mobilization - Little Banker program aimed at teenagers. One ofthe highlights of this program was the Bank Revealed session, where children hadthe opportunity to step into various roles within the banking world. They became“little security escorts”, “live broadcasters for Changshu Rural Commercial Bank”,and even engaged with the “intelligent customer service system”. This hands-on experience allowed them to simulate real banking scenarios and explore theinnovative marketing strategies employed by Changshu Rural Commercial Bank inthe age of new media. In the nancial mini-class, the Bank’s sta? provided engaginglessons on the renminbi (RMB) and precious metals, effectively enhancing thechildren’s financial literacy. During the Anti-Fraud Garden Party, the programfeatured interactive games like Anti-Fraud Check-In, Beware of Traps, and the Anti-Fraud Puzzle competition. This blend of education and entertainment helped impartimportant knowledge about preventing telecom and online fraud to the teenagers.Most importantly, through the “small hands pulling big hands” approach, the initiativesuccessfully promoted anti-fraud awareness, with the idea that one student caninuence a family and impact the community. This has signicantly contributed tofostering a safe and harmonious nancial environment.
CaseThe “Summer Mobilization - Little Banker” Program at Changshu Rural Commercial Bank
On March 15, 2024, Changshu Rural Commercial Bank, in collaboration with a law rm, hosted a speciallive broadcast event titled Numbers Tell the Stories of Personal Information Security in recognition of WorldConsumer Rights Day. This initiative focused on scenarios that resonate with consumers’ everyday lives.Through engaging case analyses, clear explanations, and an interactive online Q&A session, the event aimedto educate attendees on relevant laws, regulations, and fundamental nancial knowledge. It also emphasizedthe importance of protecting personal information and adhering to legal guidelines. The event attractedan impressive audience of 17,000 viewers and achieved 656 shares and re-broadcasts. Additionally, theBank gained 647 new followers on its o?cial account. This initiative has opened up innovative avenues forenhancing consumer protection education and outreach.
Case[315 Consumer Rights Special Live Broadcast] Numbers Tell the Stories of Personal Information Security
In May 2024, Changshu Rural Commercial Bank, in partnership withLiantang Middle School, launched an educational initiative titledFinancial Knowledge into Campus. Centered around the themeFinancial Consumer Protection Around Us - Safeguarding Rightsand Interests While Preventing Risks, the event featured a nancialliteracy lecture tailored to the interests and needs of students. Theprogram covered important topics such as the anti-counterfeitingmeasures for RMB cash and the use of digital RMB. It includedcase studies that highlighted potential risks, encouraging studentsto engage in responsible consumption and avoid illegal financialactivities. The atmosphere during the event was vibrant, fostering anenjoyable learning environment. Students enhanced their ability torecognize and prevent telecom-based and online fraud, developedcritical nancial thinking skills, and were guided towards establishingsound consumption habits and values. The initiative receivedpositive feedback from both teachers and students.In September 2024, Changshu Rural Commercial Bank participatedin the opening ceremony of the Chinese Farmers’ Harvest Festivalin Changshu City. The event celebrated the region’s farming cultureand the evolving role of farmers. This was uniquely showcasedthrough live streaming on the Changyin Live Room platform. On-site, a nancial service station was established to educate villagerson essential nancial knowledge. The initiative attracted 1,000 o?inevisitors and garnered an impressive 13,562 views in the online liveroom, resulting in the addition of 71 new followers to the bank’so?cial WeChat account and 109 new users for the Changyin Lifeservice. Looking ahead, the Bank is committed to further cultivatingthe rural market, promoting agricultural development, and enhancingfarmers’ capabilities to combat illegal nancial activities and fraud.We aim to continue demonstrating the role of nance in serving thecommunity.
Case
Case
Changshu Rural Commercial Bank Launches “Financial Knowledge into Campus” Initiative
2024 Chinese Farmers’ Harvest Festival in Changshu City
1,000
71109
13,562
o?ine visitors
new followers to thebank’s o?cial WeChataccount
new users for theChangyin Life service
views in the online live room
Financial Education and Outreach
8081Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportEmbracing Responsibility to Expand Development Opportunities and Foster Growth
In September 2024, Changshu Rural Commercial Bank conducted aspecialized training session titled Interpretation of Compliant Salesand Personal Information Protection Policies in the New Era. Thissession targeted consumer protection departments, key personnelfrom the consumer protection department at the headquarters,and key account managers within the large-scale retail businessdivision. The training emphasized the latest trends in financialconsumer protection supervision, the implementation of the threeappropriateness principles, and the relevant laws and regulationssurrounding personal information protection. By aligning thesepolicies with the specic work scenarios of various roles, the sessionguided employees to uphold compliance while enhancing customerservice quality and supporting financial innovation and businessdevelopment.
In September 2024, Changshu Rural Commercial Bank, incollaboration with the Changshu Financial Regulatory Sub-bureau,the People’s Government of Haiyu Town, and various banking andinsurance institutions, launched an on-site publicity campaign titledShouldering New Missions, Consumer Protection Campaign inHaiyu. During the event, our sta? employed a variety of methods,including on-site lectures and the distribution of educationalmaterials, to impart essential financial knowledge to the villagers.The focus was on preventing common types of fraud, such asinvestment scams, impersonation fraud by relatives or friends, andsafeguarding personal credit information. Villagers are encouragedto adopt a proactive mindset by promoting the principles of notcreating rumors, not believing rumors, and not spreading rumors.This initiative signicantly enhanced the villagers’ ability to identifyand mitigate financial risks, fostering a greater sense of vigilancewithin the community.
Case
Case
Enhancing Internal Consumer Protection Training at Changshu Rural Commercial Bank
Consumer Protection Campaign in Haiyu - Shouldering New Missions
Village and town banks prioritize nancial awareness, actively fullling their social responsibilities to improve nancial literacy and risk preventionin rural areas. Through a variety of outreach activities, they engage directly with local communities, imparting essential nancial knowledge,management skills, and strategies to avoid nancial fraud.
In November 2024, Qingpu Xingfu Village Bank initiated a series ofpromotional activities and training sessions focused on consumerrights protection. These initiatives aimed to educate consumersabout their rights, promote e?ective nancial management practices,and prevent nancial frauds. By enhancing awareness of consumerprotection, the Bank sought to improve individuals’ and families’asset planning skills, fostering positive outcomes for both thecommunity and society at large. Ultimately, these e?orts contributeto greater nancial well-being and social development.
In November 2024, the Paiyao Sub-branch of Xingfu Village Bank organized afinancial education and outreach event in Suoying Village, Xianglushan Town,Yiyang County, themed Warmth in Finance, Knowledge Reaching Households. Ateam of ve employees from the sub-branch distributed informational brochurescovering topics such as Prevention of Illegal Fundraising, Deposit InsuranceKnowledge, and Prevention of Telecom and Online Frauds. They visited localhouseholds to share essential financial knowledge and raise awareness aboutpotential scams. The team provided a detailed explanation of various criminaltactics, including money laundering and telecom fraud, using real-life casestudies to enhance residents’ vigilance and understanding. Through this initiative,the Paiyao Sub-branch aimed to empower the community with critical financialinformation and foster a safer nancial environment.
In June 2024, the Longquan Sub-branch of Yiling Xingfu VillageBank visited Paomagang Village to conduct a nancial knowledgelecture for villagers. Bank staff highlighted the deceptive tacticsused by scammers by sharing real fraud cases from nearby villagesand towns. The session covered various types of fraud, includingtelecom scams where perpetrators impersonate o?cials from publicsecurity and judicial departments, and fraudulent health productschemes targeting the elderly. Each type of scam was analyzed indetail to enhance awareness. Villagers were urged to be cautiousabout unsolicited calls and messages, to be wary of enticing high-return promises, and to protect their pensions and hard-earnedsavings. This initiative aimed to equip the community with vitalnancial knowledge and promote greater vigilance against fraud.
Case
Case
Case
Qingpu Xingfu Village Bank Launches Consumer Rights Protection Awareness Campaign
Paiyao Sub-Branch of Xingfu Village Bank Launches Financial Education Initiative
Yiling Xingfu Village Bank Longquan Sub-Branch Hosts Financial Knowledge Lecture
8283Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportEmbracing Responsibility to Expand Development Opportunities and Foster Growth
Nanhua Village Bank is dedicated to providing comprehensiveand convenient nancial services to the community. In conjunctionwith significant events such as Party Founding Day, the DoubleNinth Festival, and Teachers’ Day—when villagers often gather—the bank organizes awareness campaigns. These sessions focuson educating local farmers about common telecom fraud methodsand preventative measures, addressing their financial needs andpromoting nancial literacy. Living up to its motto, When in trouble,turn to Xingfu, the bank aims to be the trusted financial expertalongside the community.
In September 2024, staff from Gaogang Xingfu Village Bank, incollaboration with the community village committee, organized anancial knowledge awareness session. The bank representativesshared essential tips on deposit insurance, counterfeit currencyprevention, and telecom fraud prevention with the attendingvillagers. During the session, the sta? patiently demonstrated how touse the bank’s app to smartphone users among the villagers. Theyalso distributed small gifts and promotional materials, encouragingeveryone to strengthen their awareness of prevention measures inboth daily life and work.
Dangyang Xingfu Village Bank has proactively engaged inpromoting financial literacy and consumer protection initiativesthroughout the county under the theme Financial Services for thePeople, Safeguarding Rights and Preventing Risks. The bank hasimplemented regular outreach activities in rural areas, communities,and commercial districts. Focusing on basic financial knowledgetailored to the needs of the public, the bank promotes awarenessof essential nancial products and services, addresses challengesfaced by the elderly in using technology, and o?ers convenient loanservices to new citizens to meet their nancial needs. Moreover, thebank raises awareness about preventing illegal financial activitiesand enhances nancial security awareness among the public. Thebank ensures that nancial consumers are well-informed about vitalnancial knowledge, including bank card security, loan information,deposit insurance responsibilities, personal credit reporting, andanti-money laundering practices.
Case
Case
Case
Nanhua Xingfu Village Bank’s Rural Financial Knowledge Campaign – Respecting the Elderly
Gaogang Xingfu Village Bank’s Rural Financial Knowledge Campaign
Dangyang Xingfu Village Bank’s Rural Financial Knowledge Campaign
domestic Xinchuang M7108DN printerReconstruction Project: domestic
O?ce Printer Procurement Project:
Data Middle O?ce Platform
2,39167.74
our cumulative investment in the procurementof domestic products reached
represent total investment in IT
million RMB%
Changshu Rural Commercial Bank strictly adheres to laws and regulations such as the Bidding Law of the People’s Republic of China and itsimplementation regulations, along with internal guidelines like the Supplier Management Regulations of Changshu Rural Commercial Bank Co.,Ltd. The Bank has established a standardized communication mechanism with suppliers to foster long-term, stable partnerships built on integrity.Additionally, the Bank has developed a comprehensive supplier database and conducts thorough evaluations and assessments to managesuppliers in a hierarchical and classied manner. It integrates ESG criteria into its supplier development and admission processes, encouragingsuppliers to operate responsibly and ethically. This approach ensures that suppliers meet the Bank’s standards for ethics, safety, health, humanrights, and social and environmental performance, thereby promoting a responsible supply chain.In its procurement of IT basic software and hardware, the Bank prioritizes domestic products, which encompass o?ce computers, peripherals,servers for computer rooms, network devices, and financial equipment. By the end of December 2024, our cumulative investment in theprocurement of domestic products reached 23.91 million RMB, representing 67.74% of the total investment in IT basic software and hardware.
Standardized Supply: Supporting DevelopmentSupplier Management
Centering on Society: PromotingTangible Livelihood Projects
Section 4
Changshu Rural Commercial Bank embraces a people-oriented philosophy, recognizing employees as invaluableassets. The Bank is dedicated to fostering a harmoniouswork environment that prioritizes employees’ careergrowth and personal well-being. Through a robustincentive system and a vibrant corporate culture, itunlocks employees’ potential, emphasizes health, andcollaborates to build a brighter future. The Bank isreshaping the rural economic landscape, grounded instrong agricultural foundations, set against picturesquecountryside, and aimed at achieving prosperousfarming communities. This initiative supports the greatrejuvenation of the Chinese nation and plays a pivotalrole in advancing rural development in the new era.
Responses to UN SDGs
Performance Highlights in 2024
58,519
Employees with disabilitiesOccupational healthexamination coverage
Total participation
Employment contract rate
Social insurance rate%
%
%
Centering on Society: Promoting Tangible Livelihood Projects
Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) Report
8687Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportCentering on Society: Promoting Tangible Livelihood Projects
Changshu Rural Commercial Bank has established aperformance-driven position assessment, evaluation,and incentive mechanism. By implementing managementmeasures such as the Employee Position Coefficient andthe Implementation Measures for Deferred Payment ofPerformance-related Salaries, the Bank has optimized itssalary management model and enhanced its comprehensivesalary system. This includes a oating salary mechanism thatconsiders factors such as region, job level, and employeeperformance to provide targeted incentives.In line with the Employee Education and Training IncentivePolicy, the Bank supports and encourages employees topursue external professional qualication certications. It o?ersreimbursement for part of the exam fees to those who achievecertication. The list of supported certications has expandedto include 37 qualifications, such as Chartered FinancialAnalyst (CFA), Financial Risk Manager (FRM), and CertifiedPublic Accountant (CPA).
The Bank enhances its focus on high-performing employees aswell as those in key positions by implementing robust incentiveprograms. Through a comprehensive planning approach, ithas developed a benefits system that integrates short-term,medium-term, and long-term components. This initiative aimsto progressively improve employee benets, boost the Bank’sattractiveness, and foster greater loyalty among employees.
Only-Child AllowanceChildren’s Education SubsidyChildren’s Day BenetsChildren’s Medical ExpenseReimbursementChildren’s Medical InsuranceBusiness Travel AllowancesWomen’s Day BenetsSpecial Care Subsidies for FemaleEmployeesAwards for Outstanding EmployeesHousing Allowance for RelocatedEmployeesFive insurances & Housing FundHospital Visit GiftsEnterprise Annuity ProgramTerm Life InsuranceAnnual Health Check-upsPersonal Accident InsuranceDeferred CompensationVehicle AllowanceWelfare PaymentsHigh-Temperature Season SubsidyHoliday and Bank-Anniversary BonusesCommunication AllowancesBirthday BenetsHoliday GiftsDaily NecessitiesSeasonal SuppliesAnnual Leisure CardsSports and Arts AssociationsPaid Leave
Reward Measures for Employee Education andTraining at Changshu Rural Commercial Bank
Five Categories of Employee Bene?ts atChangshu Rural Commercial BankFamily-Care
BenetsSpecialRecognition
BenetsSecurityBenetsMonetaryBenets
Quality-of-Life
Benets
IndicatorUnit2024 valueTotal employees/
7,437
Employees by gender
Male/3,373
Female/4,064Employees by age
30 years old or below/2,46630 - 50 years/
4,70050 years old or above/
Employees by level
Senior managers/
Middle managers/
Average employees/6,706Employees byeducation background
Lower than bachelor’sdegree
/
Bachelor’s degree/6,191Master’s degree orhigher
/
New employees byregion
Jiangsu Province/5,101Other provinces inChinese mainland
/
2,336New employees/
Employment turnover rate%6.81Employment contract rate%100Social insurance rate%100
Employee Data of Changshu Rural Commercial Bank
Changshu Rural Commercial Bank is committed to upholding the legal frameworks established by the Labor Law of the People’s Republic ofChina, the Labor Contract Law of the People’s Republic of China, and the Social Insurance Law of the People’s Republic of China. The Bankstrictly adheres to principles of equal employment, resolutely opposing child labor and any forms of discrimination or forced labor based ongender, ethnicity, race, age, family background, or disability. By fostering positive labor and employment relationships, the Bank respects andsafeguards the rights and interests of its employees.
To enhance the employer brand of Changshu Rural Commercial Bank, the recruitment team conducted campus presentations at 13 prestigiousdomestic universities, including Tsinghua University and Peking University. Additionally, the Bank leveraged its new media platforms to provide jobapplicants with insight into its talent philosophy and recruitment information. In the 2024 campus recruitment cycle, the Bank successfully hired atotal of 117 individuals, comprising 1 doctoral degree holder, 44 master’s degree holders, and 72 undergraduates.
Safeguarding Rights and Interests: Prioritizing Employees
Lawful Employment
Salaries and Benets
8889Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportCentering on Society: Promoting Tangible Livelihood Projects
The Bank places a strong emphasis on employee benets and has implemented a comprehensive annuity system. In line with theEnterprise Annuity Plan of Jiangsu Changshu Rural Commercial Bank Co., Ltd., it enriches employees’ retirement security. In additionto the mandated ve social insurances and one housing provident fund, the Bank o?ers lifelong critical illness insurance, accidentinsurance, and term life insurance. Furthermore, it has enhanced the sta? canteen and upgraded facilities, including the YanzhijuCo?ee Bar, laundry room, bakery, and gym, thus improving overall convenience for employees.
In August 2024, the labor union of the headquarters of ChangshuRural Commercial Bank organized a special event to supportemployees whose children had recently completed their collegeentrance examinations. The union extended heartfelt congratulationsand provided admission gift packages to employees whose childrensuccessfully gained admission to colleges as a result of the 2024entrance exams. During the event, employee representativesshared their perspectives on parenting and the challenges ofraising children, while student representatives discussed theirlearning experiences, aspirations, and future plans. Additionally, thelabor union presented each employee and their children with giftpackages and condolence money, fostering a sense of communityand support. Attendees also took the opportunity to express theirfeelings and congratulations on letter paper.
In August 2024, Changshu Rural Commercial Bank organized anexchange meeting for veteran employees, themed Military Glory: Tributeon August 1st. The Bank commemorated the occasion by presentingfestival souvenirs to each veteran and providing a specially customizedcake in honor of Army Day, offering heartfelt holiday greetings andrespects.
Case
Case
Celebrating College Entrance Examination Success at Changshu Rural Commercial Bank
Changshu Rural Commercial Bank Hosts Exchange Event for Veteran Employees
Car Allowance
Bakery
Co?ee Bar
Employee Canteen
Laundry
Gym
Changshu Rural Commercial Bank is dedicated to upholding the Regulations on DemocraticManagement of Enterprises in Jiangsu Province and is committed to creating a diverseplatform for employee communication. The Bank regularly hosts internal symposiums andmeetings for union members, continually enhancing its employee feedback mechanisms toensure that every voice is heard and addressed promptly. As a result, the Bank achieved animpressive employee satisfaction rate of [100%] in 2024.
The Bank prioritizes the well-being and happiness of its employees. For those who submit resignation applications, we conduct open-hearteddiscussions to understand their reasons for leaving, aiming to address the root causes of their concerns and o?er psychological support. In caseswhere employees nd themselves unsuited for their current roles due to personal reasons, we provide assistance with job transfers to help themnd a more suitable position.
The Bank has implemented multi-level, multi-functional communication channels tofacilitate the ow of information and skill-sharing across various departments, roles,and regions. To enhance these efforts, we consistently improve our informationplatforms, including Lanxin+, WeChat account, and our human resources system,ensuring instant communication and seamless sharing of information among internalteams. This approach fosters e?cient collaboration and informed decision-making.
Cross-departmental team communication
Lanxin+
Employee satisfaction surveys
Employee symposiums
Employees with disabilities
6.81
Employees turnover rate
Employment contract rate
Social insurance rate
%
%
%
Employee Communication
9091Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportCentering on Society: Promoting Tangible Livelihood Projects
Changshu Rural Commercial Bank prioritizes the growth and development of its employees by o?ering a wealth of career opportunities. TheBank has established the Changyin School, which is comprised of four key centers: the Culture Center, the Professional Competence Center, theLeadership Center, and the Academic A?airs Center. Within the Professional Competence Center, there are seven specialized branches: Smalland Micro Finance, Corporate Finance, Retail Finance, Operations Management, Credit Risk Control, Xingfu Village Bank, and Fintech. In 2024,the Bank conducted a total of 375 training sessions.Our training system encompasses corporate culture, new employee onboarding, professional skills enhancement, and management development.The goal is to facilitate the smooth integration of new employees, boost the capabilities of existing sta?, and nurture the growth of high-potentialtalent. Through the Changyin Grand Lecture and Xiaoyan School, the Bank empowers outstanding employees to share their experiences andinsights. This initiative not only enhances individual contributions but also fosters the overall advancement of the organization, creating a positivecycle of mutual growth between talent and the organization.
Navigator ProgramExcellence Program
Craftsmanship Program
Craftsmanship Heritage
Program
Senior ManagersMedium ManagersGrassroot Managers
Key Personnel (junior level)
Grassroot Business Sta?
New Employees
Senior ExpertsExperts (high-level)
Core Personnel
(Medium level)Growth ProgramStartup Program
Newcomer Program
The Swan Geese Soaring High initiative is designedfor senior, middle-level, and grassroots managers andcomprises three key sub-plans: Leading Flight, Taking-o?Flight, and Starting Flight. This program utilizes moderntalent assessment techniques and adheres to the principlesof stratified progression, accelerated development, andincremental growth. Its primary goal is to identify andnurture a diverse pool of managerial talent characterizedby a broad vision, high ethical standards, organizationalloyalty, and outstanding overall competence.
·Lion Program·Libra Program·Aquarius Program·Taurus Program......
Swan Geese Soaring High Roc Spreading Its Wings
The Roc Spreading Its Wings plan focuses on supportingbusiness development as its central objective. Utilizinga robust qualification system, this initiative identifies keybusiness areas, categorizes skill levels, and evaluatesqualifications and professional training. Its aim is toselect and cultivate a cohort of talented professionalswho demonstrate exceptional business acumen, strongleadership, aligned values, and outstanding overallcapabilities.Talent Promotion Channel atChangshu Rural Commercial Bank
Employee Training System ofChangshu Rural Commercial Bank
Management Track Training
Program
Career Development Paths
Professional Track Training
Program
O?ine: Changying Changyin
Grand Lecture
Online: Xiaoyan School APP
Demonstration Platform
Outstanding employees not only excel in their work achievements but also
have the con?dence to share their experiences with others.
Growth ProgramTraining Program for Reserve
Middle-Level ManagersStartup ProgramTraining Program for Grassroots
Managers
Navigator ProgramTraining Program for ReserveSenior Managers
Soaring Swan TalentDevelopment Plan
Accelerating the growth of high potential talents
“Newcomer” Basic
Training Program
Facilitating the integration of new hires to the organization
United corporate culture
The rst class for bankmanagers
Corporate Cultural SystemBuilding and Promotion
VI, Visualized medium
Employee activitiesCorporate Culture
Cornerstone
Professional
On-the-jobTutorship
General
New Sta? Training
Core Course “Soaring Roc”
Plan;Developing the competency of existing sta?
Craftsmanship Heritage Program -
Internal Trainer Course
Training for Socially Recruited New
Employees;
Excellence Program -SelectCourse/Case Studies
One-on-one mentorship counter
practices
Training for University RecruitedNew Employees;
Craftsmanship Program –Functions and New Businesses
New Employee On-boardingClearance Assessment
Industry Knowledge;ProfessionalCorporate Culture; O?ceSkills; Competence;
Changshu Rural Commercial Bank adheres to its internal frameworks, including the Management Measures for Qualications of Incumbentsand the Management Measures for the Expert System. These measures ensure that the Bank provides diverse development opportunities for itsemployees.The Bank follows a comprehensive training protocol, mandating six essential training requirements: onboarding for all new hires, training for jobtransfers, promotion training, successor development, instructor training, and continued training for all sta?. By employing a special instructionalapproach, the Bank continuously enhances its talent development supply chain. Additionally, the Bank has crafted two key talent developmentinitiatives: Swan Geese Soaring High and Roc Spreading Its Wings. These programs aim to establish an H-shaped dual-channel developmentpath, encompassing both management and professional growth.
Diversied Cultivation: A Path to Progress
Employee Promotion
Employee Training
9293Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportCentering on Society: Promoting Tangible Livelihood Projects
Training Plan for the Retail Business Line at Changshu Rural Commercial Bank
Employee Training at Changshu Rural Commercial Bank
The Bank places a strong emphasis on enhancing employees’ professional qualities and skills, viewing this as a fundamental driver for thesustainable and healthy growth of the organization. We regularly organize a variety of training activities that cover the latest nancial policies andregulations, risk management, customer service, and other essential knowledge areas. Additionally, we o?er tailored courses for di?erent roles toensure that every employee stays aligned with industry trends and acquires leading-edge business skills. Through these practical initiatives, weembody our people-oriented philosophy and actively contribute to the stable development of the banking industry.
We successfully conducted a total of 8 sessions for the NewSwallow Plan, a new employee training program, training 248participants. This includes 2 sessions specifically for newlyrecruited campus employees this year, totaling 108 individuals.The training encompassed a variety of topics, including culturalorientation, general business knowledge, and skill developmentactivities.
In 2024, we successfully implemented the project for visits bymiddle and senior executives, launching the Begonia FlyingSwallow Elite Training Camp. This initiative was conductedin three phases and involved a total of 133 participants. Thevisits took place in carefully selected locations: Shanghai,Shenzhen, and Beijing, facilitating valuable cross-borderlearning experiences.
The training center has implemented one-on-one coursedevelopment and design counseling, resulting in the creationof ve high-quality expert courses by the end of September.
We successfully conducted ve sessions of the New PresidentTraining Program, which included 23 newly promoted sub-branch presidents since July 2022.
We conducted six sessions of the Integration for Setting O?Again, an integrated training program for account managersacross the Bank, with a total of 301 participants. Thetraining encompassed a diverse group representing smalland micro business, retail, inclusive nance, corporate, andoperations. Courses were tailored around themes includingmarketing, risk control enhancement, and complianceawareness. Sub-branch managers were also invited toengage in discussions on integration, aiding accountmanagers in strengthening their professional skills andenhancing their overall service capabilities.
We launched the Changyin Grand Lecture, which wascreatively divided into two segments: the Flying SwallowGrand Lecture and the Golden Swallow Grand Lecture.In total, we hosted three sessions of the Flying SwallowGrand Lecture, with 20 participants discussing topics suchas marketing skills and industry insights. Meanwhile, sixsessions of the Golden Swallow Grand Lecture attracted50 participants, covering a variety of subjects includingpeak season marketing strategies, performance appraisalexperiences, and integration practices.We have also initiated the Hundred Talents in Two Aspects program to nurture digital talent. This initiative involved organizing a BIcompetition, which served as a training platform, successfully cultivating 100 digital talents. In terms of Business Intelligence (BI)training, a total of 147 individuals completed online training programs. In August, we held an o?ine BI competition that trained 40participants. September saw the successful conclusion of the second BI data visualization and analysis skills competition, where13 teams were shortlisted. From these, we awarded 1 gold, 2 silver, and 3 bronze medals. Additionally, we completed training indigital concepts, digital o?ce skills, digital marketing, and CDA certication for 62 participants, including conducting the CDA exam.To cultivate new media talent, we organized two sessions of the “50 + 50” anchor training competition, e?ectively training 100 part-time anchors within the bank through a format that combined training followed by competition.
IndicatorUnit2024 value
Total training sessions/393Total training durationHour259,976.8
Total participation/58,519Training expense10k RMB1,067.4Average training duration per employeeHour49.37Average training duration per senior managerHour17.67Average training duration per middle managerHour42.86 Average training duration per average employeeHour52.26
Leadership Training
Professional Training
The Young Eagle PlanThe New Eagle PlanThe Flying Eagle PlanThe Elite Eagle Plan
The Master Eagle PlanThe Sun?ower PlanThe Dandelion Plan
9495Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportCentering on Society: Promoting Tangible Livelihood Projects
In June 2024, the 14th Business Skills Competition of Flying Swallow Trade Union Cup was successfully held at Changyin School. This eventprovided a valuable platform for talented employees to showcase their skills, boosting work enthusiasm and morale. The competition not onlyhighlighted individual expertise but also laid a strong foundation for the overall business development of the Bank.
Changshu Rural Commercial Bank organized an online business knowledge competition via the XiaoyanSchool APP, where participants engaged in a question-and-answer showdown focused on key operationalknowledge. The event attracted 632 participants, achieving an impressive participation rate of 88.4%. Thisstrong engagement fostered a vibrant learning environment and established a solid knowledge foundation inpreparation for the upcoming peak season.
Changshu Rural Commercial Bank launched a specialized skillenhancement initiative focused on operations. This program consistedof three sessions held in May, July, and September, divided intothree key components: Striving for Excellence, Challenging the Peak,and Online Duel. Participants were organized into two groups—new employees and veteran employees—to ensure that new hireshad ample opportunities to showcase their talents. The programencouraged full participation from all staff, creating a surge of skilldevelopment during the o?-peak business season.
In April 2024, Changshu Rural Commercial Bank conducted an onlinelive-streaming event titled Relevant Content of the MBA Tutorial andOnline Q&A. This initiative aimed to enhance employees’ overallcompetencies through professional insights and to broaden theircareer development opportunities. The live event attracted nearly 100participants.
In April 2024, the Credit Approval Department and theRisk Management Department took part in a seminartitled Analysis of the Whole Credit Process Managementand Case Practice. This event aimed to enhance theirunderstanding of the latest business policies and expandtheir business perspectives.
In July 2024, the International Business Department attended theSwift China Customer Day and 2024 China User Conference:
Reshaping the New Experience of Cross-Border FinancialBusiness. This conference provided insights into the latesttrends in the global nancial market and facilitated the sharing ofbusiness cases.
Case
Case
Case Case
Case
Changshu Rural Commercial Bank Hosts a Bank-wide Skills Competition
Changshu Rural Commercial Bank Hosts “Find the Strongest Operations Brain” Knowledge Competition
Changshu Rural Commercial Bank Introduces Special Skill Enhancement Program
Changshu Rural Commercial Bank Hosts MBA Tutorial Training
Changshu Rural Commercial Bank’s Annual “Ingenuity Plan” for External Training and Exchanges
63288.4participants participation rate of
%
9697Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportCentering on Society: Promoting Tangible Livelihood Projects
The Women’s Federation at the headquarters prioritizes the needs of women,safeguarding their legitimate rights and interests. Acting as a supportive condant andguardian of women’s rights, the Federation ensures that female employees feel valuedand supported in their workplace.
The Bank strictly follows national regulations and has developed a comprehensive employee leavemanagement policy to safeguard the leave benefits of female employees during pregnancy, maternity,and lactation. To ensure the health and well-being of female employees, the bank also makes reasonableadjustments and accommodations to work positions.The Bank has established a fair and equitable compensation system, ensuring equal pay for equal workregardless of gender. It provides maternity insurance for all female employees of childbearing age andallocates special welfare funds for Women’s Day, as well as annual benets for female hygiene products.These initiatives are designed to enhance the job satisfaction and overall well-being of female employees.The Bank prioritizes the physical health of its female employees by o?ering annual free breast cancer andcervical cancer screenings for all. Recognizing the importance of mental well-being, the bank collaborateswith the Changshu Women’s Federation to provide free psychological counseling services and organizelectures on mental health and parent-child relationships. These initiatives collectively ensure the holistichealth and well-being of female employees.The Bank is committed to creating opportunities for female employees to excel in their careers, encouraginginnovation and talent development. Currently, women hold 41% of middle-level positions at the principallevel. The Bank also recognizes outstanding contributions through the Changyin Magnolia Award, whichhighlights the achievements of female employees and showcases their professionalism, dedication, andjoy in their work. This initiative not only celebrates their contributions but also promotes the elegance andcapabilities of women in the workplace.The Bank is dedicated to addressing the personal lives of its employees, particularly in matters of marriageand relationships, by hosting dating and networking events for several consecutive years. To supportbreastfeeding employees, it has established mother-and-baby care rooms that o?er a warm, private, andhygienic environment. Additionally, the Bank has created associations for activities such as bodybuilding,yoga, cooking, reading, calligraphy, and painting, enriching the leisure time of female employees.Furthermore, it organizes creative workshops in flower arrangement, tea art, baking, and handicrafts,fostering a positive atmosphere for employees to thrive both professionally and personally.
E?ectivelyImplementing theLeave System forFemale EmployeesE?ectively Implementingthe Compensation and
Welfare System forFemale EmployeesE?ectively Implementingthe Health Care Systemfor Female EmployeesE?ectively Implementingthe Career PromotionSystem for Female
Employees
E?ectively Implementingthe Care and SupportSystem for Female
Employees
To support single young women, we leverage our brandinuence by actively organizing youth networking activities incollaboration with the Communist Youth League Committee,focusing on their marriage and relationship concerns.
For individuals, we also o?er a variety of popular courses,including yoga, aerobics, and dance, designed to engagewomen’s interests. In partnership with the PsychologicalAssociation, we facilitate constructive channels for opendiscussions, confessions, and communication, helpingfemale employees manage work-related stress and personalchallenges.
For working mothers, we have established mother-and-babycare rooms, transforming these spaces from non-existent toexcellent, thereby safeguarding their rights and interests.
For households, we promote a home-visit initiative thatprovides supportive services centered around family traditionsand parent-child education, fostering a nurturing environmentfor all our employees.
At Changshu Rural Commercial Bank, we are committed to the well-being of every employee. We pay particular attention to those facingchallenges due to low household income and the nancial strain of children’s education. We also extend our support to employees dealing withserious illnesses, whether personally or within their families, as well as those a?ected by disasters or unforeseen accidents. We provide essentialassistance to employees who have become disabled due to work-related injuries or occupational diseases, as well as those who have undergonemajor surgeries or hospitalizations. We take pride in recognizing and rewarding employees who demonstrate exceptional commitment duringmajor disasters, uphold their responsibilities during holidays, and make signicant contributions to important projects. We honor and celebrate theexemplary individuals who emerge from our grassroots e?orts.In 2024, the Bank collaborated with the Suzhou Working Committee of the China Finance Trade Union to conduct a survey addressing thenancial challenges faced by employees within the Suzhou nancial sector. A total of three employees in nancial distress were identied, eachreceiving a subsidy of 3,000 RMB to assist them during this di?cult time.Changshu Rural Commercial Bank has formed 35 women’s groups across the organization, with 23 located in Changshu city and 12 in otherareas. To enhance support for female employees, a deputy team leader position has been created within the women’s groups at county-levelsub-branches, ensuring that women’s organizations are present in every branch and frontline service point. This initiative e?ectively safeguardsthe rights and interests of female employees. The Bank strictly adheres to the System for the Protection of Female Employees and Minors,which ensures the protection of female employees’ rights during pregnancy, maternity, and lactation. Female employees are entitled to exclusiveleaves, such as antenatal check-up leave, maternity leave, and breastfeeding leave. Furthermore, the bank has established and improved speciallabor protection and workplace safety protocols for female employees, providing them with a workplace environment that meets safety andoccupational health standards.
Humanistic Care: Supporting Employees Every Step of the WayEmployee Assistance
Caring for Female Employees
9899Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportCentering on Society: Promoting Tangible Livelihood Projects
Dragon Boat Festival: Employee Zongzi-MakingApril 27th: World Book Day
Badminton Contest
Ping-pong Contest
Basketball Contest
Experience as Chinese Sturgeon
Breeders
“Spring Story” Tea Picking Experience
The Bank’s Running Association in the Changshu Village
Running Event
Outdoor Yoga in the Pocket Park of the
Headquarters
In March 2024, Changshu Rural Commercial Bank held its work safetymeeting for the first half of the year. During the meeting, PresidentBao Jian delivered crucial guidance on the Bank’s safety managementpractices. He stressed the importance of maintaining rigorous oversightof safety-related operations without any complacency. President Baourged the heads of each unit, as the primary responsible individuals forwork safety, to earnestly implement the directives from the work safetymeetings of Jiangsu Province and Suzhou City, while simultaneouslyfostering a heightened awareness of safety throughout the organization
In May 2024, Changshu Rural Commercial Bank convened a meetingfor safety officers across the institution. During the session, MengJiong, the Assistant to the President of the headquarters, deliveredcritical directives regarding the Bank’s safety management practices.He underscored the necessity for all safety o?cers to adhere strictly tothe “dual responsibility for one post” principle. Meng emphasized theimportance of diligently monitoring work safety, thoroughly investigatingpotential risks and hazards, and implementing the five-minute safetyinspection routine before and after shifts to ensure the smooth operationof the bank’s business outlets.
In September 2024, Changshu Rural Commercial Bank held a training meeting for securityguards to enhance their skills for the second half of the year. Over 100 security guards fromvarious business outlets in Changshu attended, alongside representatives from the ChangshuPublic Security Bureau. During the meeting, senior managers emphasized the importance ofsecurity guards being thoroughly familiar with the location of one-click alarms in their outletsand mastering the operation of anti-riot and firefighting equipment. They also stressed theneed for guards to e?ectively manage emergency situations according to established responseplans, ensuring the seamless operation of bank branches. Professional instructors conducteddemonstrations on the use of reghting and anti-riot equipment, providing hands-on guidance toenhance the guards’ operational skills.
Case
Case
Case
Changshu Rural Commercial Bank Conducts First Half 2024 Work Safety Meeting
Changshu Rural Commercial Bank Hosts First Half 2024 Meeting for Safety O?cers
Changshu Rural Commercial Bank Hosts Security Guards Training Meeting for the Second Half of 2024
Changshu Rural Commercial Bank has established 18 associations focused on activities such as running, cooking, yoga, photography,calligraphy, and farming, to enhance employees’ leisure lives. This initiative fosters a positive corporate culture and creates a vibrant workingenvironment that emphasizes both productivity and enjoyment. The Bank recognizes the significance of employees’ quality of life. Througha diverse array of cultural and sports activities, it promotes a harmonious balance between work and personal life. In 2024 alone, the Bankorganized approximately 100 cultural and sports events, attracting participation from over 6,000 employees.
Employee Activities
Changshu Rural Commercial Bank is committed to a core philosophy of “safety rst, prevention-oriented”. We view work safety as fundamentalto our stable growth and essential for protecting our customers’ rights and interests. To enhance our safety management systems and strengthenfacility construction, we implement thorough safety training and drills for all employees, conduct comprehensive risk assessments, and maintainan e?cient communication mechanism. These initiatives are designed to elevate our safety management standards. The Bank continuouslyseeks to innovate and adopt advanced safety management concepts and technologies. We strive to create a safe, stable, and harmoniousnancial service environment, thereby contributing to the prosperity of the local economy and the long-term stability of society.
Precise Prevention and Control: Safety at the Helm
Work Safety
100101Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportCentering on Society: Promoting Tangible Livelihood Projects
The Bank has launched a comprehensive security management platform that features several functional modules, including safety inspections,closed-loop rectication, daily management, training assessments, monitoring reviews, warning reminders, and electronic registers. This platformenables full electronic management of security inspections, procedures, and emergency drills within the bank’s security operations. The systemallows for irregular audits of compliance with regulations across business outlets, thereby enhancing the overall e?ciency of the Bank’s safetymanagement.
Changshu Rural Commercial Bank is pioneering innovative models of emergency management by integrating fire protection and securitymeasures. The Bank has established a comprehensive, multi-dimensional re monitoring network that shifts the focus from liability after anincident to proactive early warning systems. By linking re alarms with security monitoring videos, the Bank can promptly identify abnormalsituations, quickly activate its emergency response plan, and signicantly minimize potential losses and impacts.
Party Committee of the Bank Study the General Secretary’s
Instructions on Work Safety
Pre - National Day Inspection by Senior Managers of the Bank
Inspection of the Fire Control Center
Senior Managers of the Bank’ Safety Inspection of Under-
Construction Sites
In June 2024, coinciding with Work Safety Month, Changshu RuralCommercial Bank organized a re safety initiative. The drill simulateda real fire scenario, with guidance from experts from the ProvincialEmergency Management Department. The Bank’s emergencycommand system, which includes various teams such as thecommunication liaison group, reghting and rescue group, evacuationguidance group, security cordon group, and comprehensive supportgroup, e?ectively managed the situation according to their designatedroles. More than 900 employees in the building were evacuatedquickly and orderly to safety.
In April 2024, Changshu Rural Commercial Bank executed anearthquake emergency plan drill. The exercise involved activatingthe Bank’s comprehensive emergency response plan. Members ofthe building communication team informed all employees through thereghting broadcast system, guiding them to evacuate in an orderlymanner via the emergency stairs to designated open areas on thenorth and south sides of the building. This drill allowed the Bank toassess and enhance its emergency response processes, ensuringpreparedness for various emergencies and prioritizing the safety of allemployees.
In February 2024, the Administrative and Security Department ofChangshu Rural Commercial Bank organized an emergency drillfocusing on sudden incidents, such as water leakage from air-conditioning and re-ghting pipes, as well as sump pit overow in thebasement. The drill simulated a scenario involving seepage from re-ghting and air-conditioning pipes on the 5th oor of the headquartersbuilding, aiming to prevent disruptions to normal operations. Followingthe drill, the Bank reviewed the findings to enhance its emergencyresponse processes. This includes improving coordination amongvarious emergency response teams and bolstering overall responsecapabilities, ensuring the continued normal operation of theheadquarters building.
Case
Case
Case
Emergency Evacuation Drill at Changshu Rural Commercial Bank’s Headquarters in 2024
Changshu Rural Commercial Bank Conducts Earthquake Emergency Plan Drill
Changshu Rural Commercial Bank Conducts Emergency Drill for Sudden Incidents
Daily Work Safety Inspection at Changshu Rural Commercial Bank
102103Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportCentering on Society: Promoting Tangible Livelihood Projects
Sta? Spiritual Harbor Rest Room at Changshu
Commercial Rural Bank
Occupational healthexamination coverage
%
655.9
Occupational healthtraining sessions
Occupational healthtraining duration
Occupational health trainingparticipants
Hours
Occupational Health Management System
of Changshu Rural Commercial BankRegulations on the Management of Sta? Canteens at Jiangsu
Changshu Rural Commercial Bank Co., Ltd.Three-Year Action Plan for the Comprehensive Enhancement ofSecurity Measures at Jiangsu Changshu Rural Commercial Bank
Co., Ltd. (2024-2026)Interim Regulations for Fire Safety Management at Jiangsu
Changshu Rural Commercial Bank Co., Ltd.Regulations for the Management of Security Operations at O?-Site Institutions of Jiangsu Changshu Rural Commercial Bank
Co., Ltd.Operating Procedures for Safety Management at Business Outletsof Jiangsu Changshu Rural Commercial Bank Co., Ltd.
In August 2024, Changshu Rural CommercialBank initiated the Cooling Relief for Well-beingin Summer activity, aimed at providing care andcomfort to employees enduring the swelteringsummer heat. During this initiative, seniormanagers visited frontline locations to personallydistribute anti-heatstroke and cooling supplies toemployees. The packages included practical itemssuch as iced beverages, sunscreen, and essentialbalms, ensuring that employees could maintaintheir well-being and productivity in the high-temperature environment.
Case
Case
Changshu Rural Commercial Bank Launches “Cooling Relief for Well-being in Summer” Activity
Parent-Child Salon Organized by the Psychology Association
1,655
health services to employees
Changshu Rural Commercial Bank rigorously adheres to regulations including theLaw of the People’s Republic of China on the Prevention and Control of OccupationalDiseases and the Regulations on Work-Related Injury Insurance. The Bank hasestablished five internal occupational health management policies that facilitatethorough assessments of occupational disease risks and implement effectiveprevention and control measures. This commitment ensures the ongoing enhancementof labor protection and occupational health within the organization.
In April 2024, Changshu Rural Commercial Bank launched theYanzhiju Staff Health Station, offering a range of physical therapyprograms including treatments for cervical and lumbar spinedisorders, traditional Chinese medicine bone setting, acupuncture,massage, and rehabilitation services. Throughout the year, the HealthStation provided approximately 1,655 health services to employees.
Recognizing the importance of mental well-being, the Bank unveiledits Staff Spiritual Harbor Rest Room in November 2024. Designedwith a people-oriented approach, the space is equipped withcomfortable, relaxing elements such as cozy sofas. The warm andinviting atmosphere encourages employees to unwind, managework-related stress, and enhance their sleep quality.The Bank’s Psychology Association actively gathers feedback and suggestions from employees and has initiated the establishment of a booklending corner within the Spiritual Harbor. A collection of 40 psychology-related books has been acquired, and the lending service is available toall employees. Sta? members can easily register and borrow books independently from the corner.
In August 2024, the Psychology Association at Changshu Rural Commercial Bank hosted a parent-child salon as part of the Feiyan Labor Union’sinitiatives. 15 families participated in this engaging event. The activity fostered improved emotional communication between employees and theirchildren, creating an e?ective platform for parent-child interaction. Moreover, it provided an opportunity for children to engage in self-explorationand unleash their potential through various activities.
Occupational Health
104105Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportCentering on Society: Promoting Tangible Livelihood Projects
In 2024, the Bank organized a special activity to honorthe elderly during the Double Ninth Festival, presentingthoughtfully prepared cakes and gifts. This initiative conveyedour deep respect and best wishes for the senior community.In collaboration with village banks, we hosted the SecondRural Special Cuisine Festival, utilizing a dual approachof online live streaming combined with official accountreservations and offline sales through a coffee bar. Duringthis festival, a selection of regional delicacies, including EnshiTujia cured meat sets, Yunnan Xuanwei ham, and Lichuanwater shield, was available for purchase. The event generatedapproximately 500 orders, totaling around 6,000 RMB.
In addition to the festival, we facilitate the collectivepurchasing of local specialties from the areas of villagebanks, transforming them into delicious meals servedin the cafeteria of our headquarters. Notable dishesinclude Enshi small potatoes and braised cured meat.
In March 2024, in response to the call for voluntary blooddonations and to enhance the safety of the city’s blood supply,the Bank’s Volunteer Association mobilized employees toparticipate in a blood donation drive. On that day, a total of10 employees generously donated blood, contributing morethan 3,000 milliliters. This not only exemplied our corporatecommitment to social responsibility but also reflected ourdedication to serving the community with compassion andwarmth.
Nanhua Village Bank is closely aligned with the policiesregarding investment management banks and activelyconsiders the needs of local farmers. It exibly o?ers a rangeof products to address the diverse financial requirementsof the community relating to food, clothing, housing, andtransportation, ensuring that our nancial services are warmand accessible. As of the end of December 2024, it supported133 customers with rural housing construction loans, resultingin a loan balance of 15.03 million RMB.
7.9866
the Bank’s total charitabledonations amounted
million RMB
The Changshu Rural Commercial Bank Charity Foundation was established by Changshu Rural Commercial Bank with the mission of supportingsocially vulnerable groups. In addition to providing crucial assistance, the foundation undertakes a variety of charitable public welfare projects,including educational support for students, teaching assistance, and environmental protection initiatives. The foundation also responds to majordisasters by making emergency donations. In 2024, the foundation's total donation expenditure reached 2.947 million RMB, with 2.3259 millionRMB provided in cash and 621,100 RMB in the form of materials.
CaseChangshu Rural Commercial Bank Charity Foundation
2.94702.3259621,100
the foundation's total donationexpenditure reached
provided in cash in the form of materials.
RMBmillion RMBmillion RMB
Changshu Rural Commercial Bank actively aligns with the initiatives set forth by the Jiangsu Provincial Party Committee and the provincialgovernment regarding assistance and promotion for rural revitalization. With a profound sense of responsibility and mission, the Bankintegrates Party-building e?orts into the new framework of rural revitalization. The Bank not only prioritizes the provision of nancial servicesbut also emphasizes the importance of leveraging its organizational strengths and professional expertise to foster revitalization in rural areas.Furthermore, we are committed to supporting the coordinated development of the local economy and society. This commitment exemplies thesocial responsibility and leadership of nance enterprises.
We are committed to upholding and promoting the volunteer ethos of dedication, fraternity,mutual assistance, and progress. By vigorously advancing public welfare and charitableinitiatives, we embody core socialist values while strengthening our sense of socialresponsibility. Together, we strive to cultivate a harmonious and supportive environment,fostering a culture of unity and collaboration. In 2024, the Bank’s total charitable donationsamounted to 7.9866 million RMB.
Leading the Way in Public Welfare: Renewing Rural Communities
Rural Revitalization
Donations
106107Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportCentering on Society: Promoting Tangible Livelihood Projects
In March 2024, our Volunteer Association partnered with theGrand Party Committee of Shimao Community, the LiushuiQinchuan Volunteer Association, and the Xinglong CommunityHealth Service Center to host a volunteer service event. Theinitiative featured various volunteer activities, including firesafety awareness campaigns, nancial literacy promotion, andaccessible medical services.
Additionally, the Yanzhiju co?ee bar in a subdistrict has providedemployment opportunities for individuals with disabilities,fostering their integration into society and enabling them torealize their self-worth. This e?ort exemplies our commitmentto social responsibility and inclusivity.
Project Cases Launched by Changshu Rural Commercial Bank Charity
Foundation in 2024The Bank continuously carries out the Swallow Student Assistance project. In accordance with the Swallow Student Assistance Plan,a targeted nancial poverty alleviation and student assistance project formulated by the head o?ce of Changshu Rural CommercialBank, and with the strong cooperation of each grassroots Party branch of the Bank, this year, it completed the student assistance andsupport for impoverished college students in Changshu. The cumulative donation amount reached 224,000 RMB.
Lijin Student Assistance Fund
Lijin Teaching Assistance Fund
Lijin Medical Assistance Fund
Donations for Social Welfare Projects
In celebration of the centenary of Changshu Middle School, the foundation donated 200,000 RMB to support the renovation of theschool's student reading space, enhancing the learning environment of this prestigious institution.
The foundation continued its long-term commitment to theXinyou Project, a provincial initiative providing free surgeriesfor children with congenital heart disease in impoverishedareas. Hosted by the Second A?liated Hospital of NanjingMedical University, the foundation contributed 100,000RMB this year to cover surgical costs and transportationsubsidies for a?ected children.
Committed to advancing social welfare, the foundation, uponthe recommendation of the Changshu Charity Federation,donated 448,900 RMB to purchase a Yutong ZK6116H6Z1medical vehicle for Changshu Traditional Chinese MedicineHospital. The vehicle, named the Free Clinic Vehicle ofChangshu Rural Commercial Bank Charity Foundation, willsupport public welfare and charity initiatives in the region.Additionally, the foundation contributed 600,000 RMB to theChangshu Charity Federation for the promotion of charitableculture. These funds will support publicity and outreach e?ortsto raise awareness of social welfare activities.
Changshu Rural Commercial Bank is committed to giving back to society by actively supporting local community development and contributingto the creation of civilized cities. The Bank encourages and empowers its employees to engage in various volunteer activities, with the goal ofenhancing community safety and cultural awareness. Through these e?orts, we aim to embody the responsible and accountable image of anance enterprise.
Community Development
To further support medical and health services inunderserved regions, upon recommendation by NanhuaXingfu Village Bank, the foundation donated 300,000 RMBto Nanhua County Traditional Chinese Medicine Hospital.This donation supported the Comprehensive TreatmentArea of the Acupuncture Outpatient Department, aiding thepromotion of traditional Chinese medicine in the Yi ethnicarea and providing essential care to local communities.
In the Anyang area of Henan, upon recommendation from TangyinXingfu Village Bank, the foundation donated 45 sets of ASUSdesktop computers to Tangyin Zhengtong Road Primary Schooland 50 sets to Tangyin Experimental Middle School. The donation,totaling 211,800 RMB, established two "Xingfu ComputerClassrooms," with naming rights granted to the foundation.Additionally, on the recommendation of Neihuang Xingfu VillageBank, the foundation contributed 600 liftable desks and chairsto Neihuang County Gaodi No.1 Junior Middle School, valued at114,000 RMB, to improve the school's teaching environment.
In Yichang, Hubei, with support from Changyang XingfuVillage Bank, the foundation funded the construction of the"Xingfu Cultural Corridor" at Hejiaping Great Wall JuniorMiddle School. This project, valued at 200,000 RMB, aimedto enhance the school's internal pathways, ensuring saferand more convenient travel for students.
108109Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) ReportAppendix I：Index of Indicators
Appendix I：
Index of Indicators
Contents
Sustainability Report
(Trial) of ShanghaiStock Exchange
Reference of ESG Indicators
System for ESG Reports ofListed Companies Controlledby Central Enterprises of State-owned Assets Supervision andAdministration Commission of
the State CouncilAbout this Report//
Message from the President//
Sustainable Development Management//Responsible Governance and MaterialityEvaluation
/G3.1.2、G3.2.2、G4.1.2Special Topic: Starting with “Agriculture,Rural Areas, and Farmers” to Enhance RuralRevitalization and Bene?t Households
Article 38 & Article 39S2.3.1、S2.3.3
Governance asa Safeguard:
EnsuringCorporateStability
Party Building as the Pilot:
Setting Sail for a NewJourney and ReachingNew Heights
Article 52Strategic Planning andHolistic Governance
Article 50
G1.1.1、G1.1.2、G1.1.3、G1.2.1、G1.2.2、G1.2.3Comprehensive RiskControl and Compliance
Article 50, Article 52,Article 53 & Article 56
G2.1.1、G2.1.2、G2.3.1、G2.3.2、G5.1.1、G5.1.2、G5.1.3、G5.2.1、G5.2.2、G5.2.3Accurate Disclosure andE?cient Communication
/G3.1.2、G4.1.2Digital Blueprint: Lean andE?cient Journey
Article 41 & Article 42S2.3.1、S2.3.2、S2.3.3、S2.3.4
EnvironmentCommitmentAdvancesA BeautifulHomeland
Optimizing the Systemto Reduce Emissions andIncrease E?ciency
Article 29E5.1.1、E5.3.1
Low-Carbon Actions inResponse to Change
Article 20, Article 21,Article 22, Article 23,Article 24 & Article 33
E3.4.1、E5.6.1、11111E5.6.2Green Finance for Deeperand Broader Development
Article 27, Article 28,Article 34 & Article 35
E3.2.2、E3.3.2、E4.1.1Green Concept, Operation
First
Article 24, Article 25,Article 26, Article 29,Article 36 & Article37
E1.1.1、E3.1.1、E3.1.2、E3.1.3、E3.1.4、E5.2.1、E5.2.3、E5.4.4、E5.4.6
Contents
Sustainability Report(Trial) of ShanghaiStock Exchange
Reference of ESG IndicatorsSystem for ESG Reports ofListed Companies Controlledby Central Enterprises of State-owned Assets Supervision andAdministration Commission of
the State CouncilEmbracingResponsibilityto ExpandDevelopmentOpportunities andFoster Growth
Empowering ThroughFinance: FosteringProsperity in the RealEconomy
/S4.4.1、S4.4.2、S4.4.4Inclusive Livelihoods andEnhancing Welfare
Article 47S2.2.1、S2.2.2、S2.2.3Standardized Supply:
Supporting Development
Article 44 & Article 45S3.1.1、S3.2.1
Centeringon Society:
PromotingTangible
LivelihoodProjects
Safeguarding Rights andInterests: PrioritizingEmployees
Article 48 & Article 49
S1.1.1、S1.1.2、S1.1.3、S1.2.1、S1.2.2、S1.2.3、S1.2.4Diversi?ed Cultivation: A
Path to Progress
Article 48 & Article 49S1.4.1、S1.4.2、S1.4.3Humanistic Care:
Supporting EmployeesEvery Step of the Way
Article 49S1.3.4Precise Prevention and
Control: Safety at the
Helm
Article 48S1.3.1、S1.3.2、S1.3.3Leading the Way in PublicWelfare: Renewing Rural
Communities
Article 38, Article 9 &
Article 40
S4.2.1、S4.2.2、S4.3.1、S4.3.2、S4.4.2Appendix I：
Index of Indicators//Appendix II：
Reader Comment Form//
Changshu Rural Commercial Bank Co., Ltd 2024 Environmental, Social and Governance (ESG) Report
Appendix II: Reader Comment FormRespected readers:
Thank you for reading this report. We appreciate and look forward to your feedback. Your opinions and suggestions areimportant for us to continuously improve the our ESG information disclosures and promote our ESG management andpractice. Welcome and sincerely thank you for your valuable opinions!
1. Your overall assessment of our ESG performance is:
□ Excellent □ good □ average □ bad □ very bad
2. Your overall assessment of this report is:
□ Excellent □ good □ average □ bad □ very bad
3. What do you think of our performance in communication with stakeholders?
□ Excellent □ good □ average □ bad □ very bad
4. What do you think of our performance in sustainability?
□ Excellent □ good □ average □ bad □ very bad
5. What do you think of our performance in green development?
□ Excellent □ good □ average □ bad □ very bad
6. What do you think of our performance in digitalization?
□ Excellent □ good □ average □ bad □ very bad
7. What do you think of our performance in social contribution?
□ Excellent □ good □ average □ bad □ very bad
8. What are your opinions and suggestions for our ESG performance and this report?